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First Found Internet Search Engine Debt Claim form received.


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Hello,

 

I was in business as a photographer and approached by the above company to carry out Search Engine Optimisation on my web site.

 

We entered into an agreement whereby they would carry out work on the web site and I would pay them £58.50 per month after the initial payments were made.

The agreement was for 12 months

 

 

in December 16 I went out of business and they are now chasing and threatening County Court Action and have sent a "copy" of the Court Summons for Manchester County Court that will be issued on 3rd February 2017 if I do not pay the outstanding balance of £176.40.

 

They have also broken down the charges claimed on the claim form as;

 

Defendant details: My Business name which includes my first and last name and then my business type.

Brief Details of Claim: "Failure to pay monies due under contract"

Value: "Total value of £176.40 due under remainder of contract plus interest and administrative charges of £64.87.

Amount Claimed: £241.27

Court Fee: 170.00

Solicitors Cost: £500.00

Total Amount: £911.27

 

PoC

1."On 11th January 2016 the defendant entered into a written contract with the claimant.

2.The contract had no condition allowing the defendant to cancel the contract except under very specific conditions detailed in the contract.

3.The defendant is not eligible to cancel the contract.

4.The law does not provide by statute nor require a cooling off period when two businesses enter into a contract.

 

5.This agreement may be cancelled at the end of 12 months by either party notifying the other party. After this period the agreement may be cancelled by either party giving one months notice to the other party. Notice will be taken from the next payment date unless given on the current payment date.

 

6.The contract required the defendant to make an initial payment and to make monthly payments of £58.80, the first such payment being due one month after entering into the contract.

 

7.The defendant is in arrears on the contract.

8.The claimant has now invoked the provisions of clause 4 of the contract.

 

"In the event of the customer failing to make a monthly payment on the due date

FirstFound is entitled to take any or all of the following remedies in any order it sees fit:

a) Require immediate payment of all monthly fees due during the remainder of the Contract Term;

b) Add interest to the debt at 4% per annum above the base rate of HSBC Bank plc from the date due to the date of payment;

c) Issue written demands for all sums due, each such demand attracting a fee of £15.00, payable by the customer until all overdue sums are paid."

 

9.The claimant claims the total of all the monthly fees due during the remainder of the renewal/initial period of the contract (£176.40) plus 3 written demands (£45.00) plus interest under section 69 of the County Courts Act 1984 at the rate of 8% on the sum of £17.71.

 

That is the claim details as written on the document.

 

First of all,

the claim is in my business name

(I am self employed not a Ltd Co)

and not specifically in my name only.

Not sure this makes any difference of course.

 

Secondly,

The amount they are claiming is £241.27

- this breaks down as £176.40 and their charges and admin £64.87

 

My reasons for not paying are these;

 

(1) - I couldn't afford to after work dried up and I wasn't getting the enquiries through my web site as much as I was when they took over the work on it.

 

(2) - Apart from adding some text to the web site there was no evidence of any work actually being done.

 

(3) - I spoke to their employee who was looking after my web site and supposedly doing the work on a number of occasions about the fact that nothing seemed to be improving, this was of course all verbal.

 

(4) - First Found sent me a letter chasing payment but also telling me that they were still working on my web site. This would have been impossible as the minute I stopped paying I removed all access to everything to do with my web site and changed all passwords.

 

(5) - I don't know if I am able to do this but I contest the Claim based on the Solicitors Fees £500.00, they seem extremely disproportionate.

 

Can someone help me here please?

 

Many thanks,

 

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Hi dedicated and Welcome to CAG

 

I have moved your thread to the appropriate forum..please continue to post here your thread.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Is this the company? http://www.firstfound.co.uk/about/

 

Do you have a copy of their terms and conditions and if so could you please post them up in PDF format.

 

There making huge claims in terms of the number of websites that they say they have built up in the number of first page rankings they have achieved et cetera. I wonder how any of this might be verified.

 

I gather that you entered into a contract on 11th of January – which was due to terminate after 12 months on 11th of January 2017 – but you went out of business in December 2016.

 

Where you paying them right up until 16 December 2016?

 

I really would like to see the terms and conditions – but of course if there were 12 month contract then you are obliged to see that through. On the other hand, was it a rollover contract which then had to be terminated by months notice?

 

At what point did you tell them that you wouldn't be continuing with them?

 

In terms of their threatened claim form, it certainly seems to me that the so-called solicitors costs of £500 are excessive and not claimable. This then means that the court fee of £170 is too much because that reflects the size of the claim that they say that they are intending to make.

 

It seems to me that at best they could claim for the unexpired period of the contract plus a month's notice – assuming that it is a rollover contract and the appropriate claim fee for that.

 

Have they written to you at all? Has there been any involvement from solicitors?

 

Clearly you don't have a lot of time so you need to come back to us with these answers as quickly as possible – assuming that they are prepared to go ahead. There is a real possibility that the (in my view) hugely disproportionate claim is likely be scaremongering because even if they had a case, I can't imagine that a judge would award them this much. And in fact having made such an excessive claim with no basis for it I can imagine that they might even be required to forfeit their costs completely – although costs for their claim of only about £200 wouldn't be very much.

 

In terms of them seeing your business name, you're not a limited liability company so they could see you in your personal name or your business name – it really doesn't matter.

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I found this on a very quick Google search of "first found" http://www.webdesignerforum.co.uk/topic/65473-anyone-used-firstfound/

 

Some very disturbing feedback here – although First Found seem to be very alert to this kind of thing and very quick to come in and comment.

 

There is a very interesting and informative post at post number 21 which apart from anything else gives us a very good advice about seeking SEO and being careful about the contracts you get into.

 

I have a sense that First Found don't exactly tick the boxes in respect of the suggestions made in that post.

 

Also - http://www.reviewcentre.com/reviews263854.html

 

Here is another extremely useful post http://www.pistonheads.com/gassing/topic.asp?h=0&f=92&t=1206595&i=20 posted at Sunday 14th October 2012 by someone who calls himself Dick Dastardly.

 

Some references in the same thread to First Found

 

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Hello,

 

Solicitors Cost: £500.00

Total Amount: £911.27

......

 

 

First of all, the claim is in my business name (I am self employed not a Ltd Co) and not specifically in my name only. Not sure this makes any difference of course.

 

Secondly, The amount they are claiming is £241.27 - this breaks down as £176.40 and their charges and admin £64.87

 

My reasons for not paying are these;

 

(1) - I couldn't afford to after work dried up and I wasn't getting the enquiries through my web site as much as I was when they took over the work on it.

 

(2) - Apart from adding some text to the web site there was no evidence of any work actually being done.

 

(3) - I spoke to their employee who was looking after my web site and supposedly doing the work on a number of occasions about the fact that nothing seemed to be improving, this was of course all verbal.

 

(4) - First Found sent me a letter chasing payment but also telling me that they were still working on my web site. This would have been impossible as the minute I stopped paying I removed all access to everything to do with my web site and changed all passwords.

 

(5) - I don't know if I am able to do this but I contest the Claim based on the Solicitors Fees £500.00, they seem extremely disproportionate.

 

Can someone help me here please?

 

Many thanks,

 

Committed

 

1) Irrelevant why you couldn't pay.

 

2) (and maybe some of 1) .... ) : only relevant if you can show that they breached the contract first ... did you at any time say "hey, I'm not getting the service I paid for" before you stopped paying?

 

3) see 2).

 

4) Irrelevant. if you'd stopped paying either:

 

a) the contract was already breached by them, and you could stop paying them, but then it doesn't matter if they don't do any more work or

 

b) the contract wasn't already breached, you weren't entitled to stop paying them, the contract was breached by you when you stopped paying, and it'd still not matter if they did further work or not .....

 

5) You can't contest the claim purely on that basis ..

.. it'd have to be on the basis of them breaching contract first.

 

 

However, you can ask the court to state solicitor's fees of £500 as disproportionate

: in the small claims track of the county court (which this would almost certainly be!)

: solicitor's fees are usually limited to £50-£100.

 

(They can be higher, but at the court's discretion, and a party would have had to have behaved unreasonably to face such a costs sanction)

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This is the contract terms and conditions;

 

St James’s Buildings

Oxford Street

Manchester

M1 6FQ

Tel: 0161-909 3400

Fax: 0161-909 3401

[email protected]

www.firstfound.co.uk

APPLICATION FOR SEARCH ENGINE SERVICES

The customer and firstfound hereby enter into an agreement whereby firstfound will optimise and promote the customer’s website to position the website as highly as possible on search engines.

 

firstfound will optimise the customer’s website and submit the customer’s website address together with the required information to the search engines on firstfound’s list of the most important search engines. firstfound will monitor the position of the customer’s website address with each of those search engines and will resubmit the customer’s website address together with the required information dictated by that search engine where the customer’s website address or links to that address are not listed by that search engine or an improved listing could be achieved by doing so.

 

This agreement may be cancelled at the end of twelve months by either party notifying the other party. After this period the agreement may be cancelled by either party giving one months’ notice to the other party.

 

Notice will be taken from the next payment date unless given on the current payment date.

 

The customer agrees to pay the initial fee described below immediately upon entering into this agreement and to pay the monthly fee described below on the same day one month later and thereafter on the same day each month until the end of this agreement, such payments representing payment in arrears.

 

I've removed my details but the fees shown below are the correct initial fees and monthly fees they refer to.

 

Contact Details

Name of Business: (“the customer”)

Address:

Postcode:

Telephone: Fax:

Contact Name:

Website Address:

Email Address:

Fee Structure

Initial Fee Followed by 3 monthly fees of Followed by monthly fees of

Fee (Excl. vat) £110.50 £110.50 £49.00

VAT @ 20% £22.10 £22.10 £9.80

Total £132.60 £132.60 £58.80

Payment Method

Credit Card No:

Expiry Date:

Maestro Issue No:

Name on Card:

Monthly Payments to be made by Direct Debit

Customer

Signature

Authorisation

On behalf of the customer. Please note Terms and Conditions overleaf.

Signature:

______________________________

Position:

__________________________

Name:

______________________________

Date:

__________________________

 

Terms and Conditions

 

1) The terms set out in the Application for Search Engine Services (“Application”) and these terms and conditions (together the

“Terms”) constitute the only terms and conditions under which Leven Consultants Limited t/a FirstFound (“FirstFound”) enters

into an agreement with a customer. No employee or agent of FirstFound is authorised to agree to or effect any alterations to

the Terms.

 

2) Unless terminated in accordance with paragraph 3, this agreement shall last for a minimum term as detailed in paragraph 3

and upon expiry of the minimum term this agreement shall remain in full force and effect renewing on a monthly basis.

 

3) Either the customer or FirstFound may terminate this agreement on the last day of the minimum term (as specified overleaf) or at any time thereafter by giving to the other party 1 months’ notice of its intention to do so. Notice will be taken from the next payment date unless given on the current payment date. The customer cannot terminate this agreement until all payments due to FirstFound have been paid in full.

 

4) The customer shall pay the monthly fee every month (by direct debit or standing order), the first payment being due one

month after entering into this agreement and subsequent payments being due on the same day each month.

 

In the event of the customer failing to make a monthly payment on the due date FirstFound is entitled to take any or all of the following remedies in any order it sees fit: a) Require immediate payment of all monthly fees due during the remainder of the Contract Term; b) Add interest to the debt at 4% per annum above the base rate of HSBC Bank plc from the date due to the date of payment; c) Issue written demands for all sums due, each such demand attracting a fee of £15.00, payable by the customer; d) Cease working on behalf of the customer until all overdue sums are paid.

 

5) The customer understands that search engines are independent companies who select and rank sites using their own criteria and acknowledges that FirstFound does not and cannot guarantee that the customer’s website ranking will be improved in any search engine listing. To enable FirstFound to implement onsite optimisation to the customer’s website the customer must provide FTP login details for the website. The customer acknowledges that FirstFound cannot undertake any onsite optimisation until such FTP login details have been provided.

 

6) FirstFound may terminate this agreement at any time if: a) the customer’s website contains any material which is illegal,

pornographic, racially abusive or is likely to cause offence or to damage FirstFound’s reputation; b) the customer commits any

material breach of this agreement; c) the customer enters into liquidation whether compulsory or voluntary, has a receiver or

administrator appointed, enters into any arrangement with its creditors or ceases or threatens to cease to trade.

 

7) FirstFound’s list of the most important search engines includes those search engines that FirstFound considers to be the most important with regard to popularity, language, content, location, coverage or any other criteria that FirstFound using its

expertise considers suitable.

 

8) FirstFound will choose a suitable set of words to search for in the search engines. This will be used as a test phrase to assess how the customer’s website is ranking in search engines.

 

9) All notices must be in writing. Notices to FirstFound must be addressed to St. James’s Buildings, Oxford Street, Manchester

M1 6FQ or such other address as is advised by FirstFound. Notices to the customer will be considered validly given if addressed

to the customer’s address as shown overleaf or such other address as is advised by the customer to FirstFound in writing.

 

10) The invalidity or unenforceability of any provision of this agreement shall not affect or impair the validity of any other

provision. No waiver of any rights FirstFound has under this agreement shall be deemed from any failure by FirstFound to

enforce any part of this agreement.

 

11) The signatory to this agreement warrants that he/she has the authority to commit the customer to this agreement and

further confirms that this agreement is made between two businesses. If any of the customer’s payments are made by a credit

card which is not in the name of the customer then the customer warrants that it has authorised payment to be made in this

way and it is for the customer to reimburse the card holder for any payments made on the customer’s behalf.

 

12) a) FirstFound shall not be liable to the customer for any loss or damage (including but not limited to loss of data, loss of

profits or sales, website downtime, loss of business or staff or management time incurred) caused or arising directly or indirectly out of FirstFound’s services provided under this agreement (except to the extent to which it is unlawful to exclude such liability under English law). b) Notwithstanding the generality of (a) above FirstFound expressly excludes liability for any indirect, special, consequential or incidental loss or damage which may arise in respect of the services to be provided under this agreement. c) In the event that any exclusion contained in this agreement shall be held to be invalid for any reason and

FirstFound becomes liable for loss or damage that may lawfully be limited, such liability shall be limited to the total amount paid by the customer during the preceding Initial Period or Renewal Period, as the case may be. d) FirstFound does not exclude

liability for death or personal injury to the extent only that the same arises as a result of the negligence of FirstFound, its

employees, agents, or authorised representatives.

 

13) This agreement and the Terms shall be governed by and subject to the laws of England and Wales and all disputes which

may arise out of or in connection with this agreement or the Terms shall be subject to the exclusive jurisdiction of the courts of

England.

 

14) A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 (“the Act”) to enforce any term of this agreement or the Terms but this provision does not affect any right or remedy of any third party which exists or is available apart from under the Act.

 

Whilst they were working on the web site the technician disabled a Copyright Protector plugin which resulted in a loss of revenue from a client, they just simply went on and downloaded the images because of this. FF were made aware of this and how ridiculous it was to do such a thing without asking for consent first as it would leave all my Copyrighted Work and Intellectual Property at risk, they failed to exercise any due diligence when they did this.

 

Also, they claim that they are still working on the web site yet they couldn't get access to it and they are not providing a service of back links to the web site so there is no "external" work they can be doing.

 

I was doing my own SEO work on my web site prior to appointing FF and was getting regular work and my rankings were on page 2 of google for various words, after they changed the web site wording the rankings dropped considerably and didn't improve at all and stayed around page 7.

 

I stopped paying them after the November 16 payment, so yes, no payment was made in December and no payment has been made since.

 

Having looked at the relevant court charges for the amount they are initially claiming for £176.40 it falls below the Claim Amount set out by .gov.uk HMCTS which is £300.00 and if they issue paper then they can only claim £35.00 or £25.00 if online. Am I right in this thinking that the letter has just had figures put on there to suit themselves and they haven't actually followed any court procedure by the looks of it based on their copy of claim form.

 

Now they have sent this and I am in posession of it, if this does go further and I will defend initially to give me time surely a Court would look at this document very unfavourably as it does seem to be quite a menacing tactic to put such disproportionate figures on it.

 

I know anyone can download the N1 form and complete it and print it to send it out so it could well be a scare tactic.

 

Sorry this is such a long post, you just raised some concerns that meant I was able to research a little more. Your help is very much appreciated.

 

These are emails I sent to them with no response back, except a conversation verbally over the phone. Nothing back in writing at all;

 

28/09/16 - "Just a short wee email to see how things are progressing and what is happening and if there is any movement. Need to start seeing some results soon.

 

Cheers,"

 

_____________________________________________________________________________________________________

 

12/10/16 - "Have you sent through a report today? Nothing arrived as yet.

 

Also, just been doing some digging and trying to get a handle on things. Can we confirm what keywords are being optimised for wedding photography part of the web site?

 

After searching I’m not appearing anywhere and it’s now just a tad pressure. 

 

If you can get back to me and let me know what’s happening. We need to do something before it gets to a desperate point.

 

Cheers,"

 

_____________________________________________________________________

 

They failed to send through reports for April, July, and November and I had to chase to get these.

 

_____________________________________________________________________

 

This is an email the technician sent to me on 12/10/16

 

"I have your report ready to send, however before doing so, I just wanted to have a look to see where I could make further improvements potentially.

 

As you know, I have spent a lot of time making changes to the website over the past 9 months but have not seen the improvement that I would've hoped for.

 

I will send you report through now but I will give you a call tomorrow for a proper catch up.

 

Regards,"

 

______________________________________________________

 

Another one I sent them, "I'll give you a call later. I haven't seen much in the way of results so far." - this was in reply to their report that came from the tech on 13/06/16.

 

I spoke to him on a number of occasions explaining how concerning it was that nothing appeared to be working or any advancement. My emails above back that up and were never answered in writing.

 

I also wrote to them, formally to complain at the end of October 16 which was posted (not recorded sadly) but explaining my concerns and how I felt that they were not fulfilling their obligations and to document the work they had been doing and time spent on the job. Nothing was received back.

 

I also recall sending this by email to them earlier in the year and I'm trying to find it.

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What a shame you didn't cancel the contract according to the requirements of the T & C's. It would have made life a lot easier.

 

I think it could be an idea to write to them in a fairly assertive style and make it clear to them that you are calling their bluff on the charges.

 

I don't think you have told us whether they have been using a solicitor. Even if they have, then I think that the maximum cost they are allowed to claim for is £100.

 

I would suggest that you write to them and tell them that you will be contesting their claim in the County Court – if they decide to go ahead and issue it.

 

I think you should tell them that you are fully aware that they are not entitled to levy the solicitors costs which they have listed on the form they have sent you and that in fact there is no evidence of any solicitors work at all. Even if they reduce the claim, you will produce their threatened claim form to the court as evidence of the tactics they are using to intimidate you into paying them money and that you fully expect the court to take a very dim view of this is amounting to an abuse of process because they are making an unjustified threat using court documents.

 

Point out them also that because the solicitors costs which they say they will be claiming from you are not claimable and consequently the court fee which they have calculated is also not the applicable fee.

 

I would then go on to point out to them the problems that they have caused by removing your copyright protection which you consider to be unprofessional. You will also bring to the attention of the court they claim that they were still working on the website when in fact they no longer had access to it and you will ask the court to accept that this is indicative of the real quality of what they are purporting to do.

 

I think it is fairly important to write a letter like this so that they understand that you will not be an easy kill, and that the very least they need to start framing their claim in more realistic terms. By reducing the size of the claim, it will be less worthwhile for them to bring it – especially in view of the risk that they may lose – and in any event that given the excessive demands they seem to have made, that the court may demonstrate its disapproval by withholding any costs at all from them.

 

I think also you should put together evidence of what you say about the drop in the rankings which occurred as a result of them starting work on your site. Make sure this evidence is put together a cogent and demonstrable way so that you can present it to a judge who has no particular IT skills and yet will still be able to understand it.

 

I have to say, that if you are getting reasonable results from your own SCO and I struggle to understand I decided to farm it out and pay somebody else to do it – especially when the very rapid searches I have done on this company raise serious questions.

 

SEO is a dark art and I don't think anybody really understands it and I don't think anyone can really keep up with the changing Google algorithms.

 

I think if you are on a limited budget then quite frankly nothing beats good quality content. But maybe you know more than me.

 

 

 

I wonder if we'll get our own visit from First Found with some comments about this thread…

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Copy of PDF as requested. Sorry - I missed that bit with all the other questions to answer.

 

I have received one letter from them about the arrears. By their charges it should be 2 and today's to make it £45.00

 

Thank you BankFodder. I will put together exactly what you have suggested and get it off to them recorded.

 

As for farming the work out,

it seemed a good idea to remove that work from me so I could concentrate on what I am (was) supposed to do and that is marketing and actually photographing weddings and people.

 

 

I am not putting all the blame on FF but the rankings dropped have resulted in loss of business and certainly the fact they removed a plug-in without due diligence is something I would bring up in Court.

 

I'll get everything sent out over the weekend and I'll come back to this thread if I need more help.

 

Thanks to one and all.

SEO SIF Application Form 06 Jan 16.pdf

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certainly the fact they removed a plug-in without due diligence is something I would bring up in Court.

 

Sounds like excellent grounds for a counter-claim, for the damages incurred as a result of the lack of due care and skill.

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I don't think that this is a basis at all for a counterclaim. First of all, you haven't previously referred to this as a basis for terminating the contract and you haven't made an issue of it. I think it would seem obvious to any judge that you are simply raising these issues in order to make a bit of a money grab because they have decided to see you.

 

I think that these are she should simply be raised to discredit them. However, the fact that you haven't particularly complained about this in the past – at least not to the extent of using that as a basis for terminating the contract – won't help you.

 

Forget, that the letter that I have suggested you send is merely bluff calling – with another bluff of your own. My own view is that they would be silly to proceed with these inflated charges and I think that they will take a bloody nose on it. However, if they decide to go ahead anyway then it is your risk.

 

You still haven't told us whether they have used a solicitor. I don't know why you seem so reluctant to tell us

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I did respond about the solicitor, I forgot to mention it. No reluctance at all. I did also raise concerns about the removal of the plug-in and the lack of due care and diligence. I think it may have been missed by the amount of posts which is my fault.

 

As I have been posting I have been going through emails and not everything is coming back in the order it happened. I'm not hiding anything or trying to mislead anyone here. That wouldn't help me at all.

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Thank you, I have just noticed it. No input from solicitors at all.

 

In that case, I would also say in the letter that you have had no contact with solicitors and you don't see any basis for them claiming any kind of solicitors fee at all. When it goes to court, you will be very pleased to suggest to the court that they demand to see any solicitors paperwork and maybe even call the solicitor into court to say precisely what work has been done and when.

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Dear Dedicated,

 

I just wanted to respond on behalf of FirstFound in an attempt to resolve things for you.

 

Since you cancelled your Direct Debit in November we have tried to speak with you on 23 occasions. Unfortunately all calls were either rejected or diverted to your voice mail. We have left numerous messages and sent emails in an effort to get in touch regarding your account but have had no response from you.

 

We would like to settle this matter amicably with you but as you have not been willing to communicate with us we have had no option but to start legal action against you. This is not something that we want and we would prefer to discuss this on the phone with you and come to some agreement.

 

If you wish to discuss this further please contact our Business Support Manager, Joanna Stone.

 

Regards,

 

Greg Doyle

Communications Manager - FirstFound

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Dear Greg,

 

Firstly, I have written to you regarding my account in the past, you clearly haven't read any of my comments above.

 

I have written to FF this weekend again and it has been sent. I have purposely not taken calls or responded to emails as I lost confidence and faith in First Found after no response was provided to emails and a letter back in October.

 

I will not discuss my account with you on this forum and as advised in my recent letter, all communications from now on shall be in writing only, this way we avoid any possible miscommunication.

 

As you have started legal proceedings there is nothing further to discuss with regards to the account and any such claim will be vehemently defended and as per the suggestions above I will be producing evidence in court of the failings and also the misleading Court Document sent with incorrect Solicitors fees on, Court Charges that are incorrect and requesting the court to require production of legal costs and what has actually been done legally, nothing is the short answer.

 

I am preparing myself for a court appearance, I look forward to the response to my letter posted on Saturday 28th January 2017. I will not respond to you any further on this forum.

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We are normally more than happy that companies which are subject to criticism on these pages have an opportunity to reply. The company – First Found – have asked for permission to post as a corporate user and their applications being processed at the moment.

 

After that, they will be free to post within the rules of the forum.

 

In response to dedicated, I think that your firm approach is is correct – although if it is possible to progress matters by means of an open discussion, that could be a good idea.

 

Also, I think you are fully entitled to say that you no longer want to have dealings about this matter on the telephone. I think generally it has been unhelpful.

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Thank you BankFodder.

 

With regards to discussion on here, I don't see any point now as FF have initiated "legal action" so I see no point in discussing anything further with them which is why I have shut the gate to formal documentation only so there is absolute clarity.

 

 

That way, documentation sent can not be changed or edited by any person/s.

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Thank you BankFodder.

 

With regards to discussion on here, I don't see any point now as FF have initiated "legal action" so I see no point in discussing anything further with them which is why I have shut the gate to formal documentation only so there is absolute clarity. That way, documentation sent can not be changed or edited by any person/s.

 

Yes, I notice that they say that they have actually issued the legal action. Have you received the papers yet? Maybe you could let us know when that happens and also post up a copy of the claim in PDF format.

 

As First Found are here, maybe there will be kind enough to post the claim number. They might even like to post up the claim form in PDF format themselves. How about it?

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They have issued Court Papers with no claim number on or stamp.

 

Just a self completed form which anyone can complete and post out.

 

Happy to post up should you wish to see it?

 

On another note,

I'm wondering if trading standards might be interested in this matter of a court document being sent out and also, I wonder what HMCTS might make of it.

 

Shall be making enquiries with them tomorrow.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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They have issued Court Papers with no claim number on or stamp.

 

Just a self completed form which anyone can complete and post out.

 

Happy to post up should you wish to see it?

 

On another note,

I'm wondering if trading standards might be interested in this matter of a court document being sent out and also, I wonder what HMCTS might make of it.

 

Shall be making enquiries with them tomorrow.

 

 

HMCTS won't care as there's nothing wrong with copying you in with the Claim Form sent to Court.

 

Same goes for TS.

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