Thread: trainline cancelation charge

A couple of months back i purchased so advance train tickets on line. In one transaction i bought 4 ticket (2 out and 2 back). Unfortunately i had to change the date that i was travelling and because of the type of ticket i had bought the only way i could do this was to get a refund for the tickets that i had purchaced and buy more. Trainline charged mr £10 per ticket for the cancelation totalling £40. The tickets were only £84 total to start with so this is almost half of their value. This £10 charge seems to me to be a penalty - there is now way that it can cost them this much to process the refund therefore it could be considered a penalty "In-Terroreum" surely? any thought would be greatly appreciated,

x ramouth

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whilst it may not cost the train company £10 to cancel a ticket they may lose out on a booking that could have had that seat. I wouldn't hold your breath for a refund.

Originally Posted by ramouth

A couple of months back i purchased so advance train tickets on line. In one transaction i bought 4 ticket (2 out and 2 back). Unfortunately i had to change the date that i was travelling and because of the type of ticket i had bought the only way i could do this was to get a refund for the tickets that i had purchaced and buy more. Trainline charged mr £10 per ticket for the cancelation totalling £40. The tickets were only £84 total to start with so this is almost half of their value. This £10 charge seems to me to be a penalty - there is now way that it can cost them this much to process the refund therefore it could be considered a penalty "In-Terroreum" surely? any thought would be greatly appreciated,

x ramouth

They are not charging you a penalty, they are paying you a refund. The refund is not as much as you'd like; but I don't see how you can claim they are charging you anything, when it's they who are paying you.

Tim