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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with returned items to brighthouse and arrears please


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Hi,

 

I would like the opportunity to look into this for you, can you please contact our customer relations team on 0800526069 or alternatively email us at customer. [email protected], however, I would ask if you do email us please add your date of birth, post code, full name and local store please so that we are able to locate your details.

 

^Rahul (Web Relations Team)

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Hi,

 

I have called customer relations on 31st Dec. Then I emailed them with all the information you just stated i.e name address etc asking them to contact me via email as I no longer have the contact number I gave them on the 31st Dec as I returned the phone to Brighthouse.

 

I have also written to my store as I want to pay for the one item I have but they won't accept my payments, keep saying I have arrears on items I returned in perfect condition, and a faulty sofa iv not had since October 2016!

 

If you could look into this ASAP as its now the 6th and I'm getting no where.

 

Thank you

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I have also written to my store as I want to pay for the one item I have but they won't accept my payments, keep saying I have arrears on items I returned in perfect condition, and a faulty sofa iv not had since October 2016!

 

Unfortunately sj, I fear you won't get too far with the rep from BH on here, it seems they are nothing more than a token effort.

 

IMHO they're simply legalised loan sharks who prey on the most vulnerable of our society.

 

Jason won't look into this, so continue with a formal complaint, and the SAR, and the reclaim for all of their UNLAWFUL fees, charges, and useless insurance, keep your local MP and councillors up to date with this outfit, as well as BBC Watchdog, the sooner these are closed down, and all of their ilk, the better!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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just trying to divert you away from legally reclaiming what is due to you.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi,

 

Thank you for the further information you have provided, however, in order to resolve this for you, I would require your details so that I can locate you on our system. Can you please contact our customer relations team on 0800526069 or alternatively email our customer relations team on the email address I provided earlier quoting your CAG reference number 313023.

 

Jason

 

(Web Relations Team)

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Hi,

 

Thank you for the further information you have provided, however, in order to resolve this for you, I would require your details so that I can locate you on our system. Can you please contact our customer relations team on 0800526069 or alternatively email our customer relations team on the email address I provided earlier quoting your CAG reference number 313023.

 

Jason

 

(Web Relations Team)

 

Read item 28 or go to specsavers

:mad2::-x:jaw::sad:
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Have you sent the SAR sj?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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brighthouse?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Caversham Finance Ltd t/a Brighthouse

 

The Post Office will print it on if you ask them to

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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