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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Littering Fixed Penalty Notice Swansea


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I have received a fix penalty notice for depositing a cigarette end out of my car window. I have attached the evidence they have presented to me which I had as being the registered keeper.

 

The ironic thing is I dont smoke and have not done for 4 years (I now vape instead)

 

I wish to challange the ticket and I have attached photos of the paper work I have had.

 

I notice there is also an error on the ticket with the date of issue being October instead of december. I am seeking some advice please.

 

Many Thanks

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Write back saying that i mr x, am the registered keeper of the said vehicle registration xxxxx, but on the date/time noted on the fixed penalty notice was not driving or a passenger of said vehicle. I do not smoke such cigarettes and do not know who was driving said vehicle on the day. Apologise that you are unable to assist with their investigation.

 

As it is not a parking penalty by Police or local authority and not an endorseable driving penalty, then i don't think you have any legal obligation to advise the name of the driver or whoever might have thrown the fag but out of the window.

 

I don't think you have any liability as registered keeper, if you are not responsible and they have no evidence it was you.

We could do with some help from you.

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Ok, so just write back saying that you do not smoke cigarettes and no evidence of any litter from the car has been provided to support the allegation. All they have provided is a photo of the car.

 

Did they not stop to pick up this fag ?

 

It might have been a sweet wrapper you accidentally let blow out of the window. I would say that their evidence is not sufficient.

We could do with some help from you.

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I have no idea what they did. I would have thought taking a picture of it leaving the car would have been a good idea. If I ask for more evidance does that delay the reduced fine or will the time this takes go over that and if they do go to court I would have to pay the much higher amount. Is there a legal set letter I can send.

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Your choice.

 

 

You either accept the penalty and pay the reduced amount.

Or you send a simple letter ( no template) saying that you don't smoke cigarettes and no evidence of a but has been provided.

 

 

They have to assess your letter and decide whether to take further.

 

I can't see them going to court, unless they have more evidence.

We could do with some help from you.

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Yes if they had it.

They could go to court and just make a statement confirming that they saw the driver throw the butt out of the window, but it was not safe to stop to pick up the butt.

It would then be up to the court to decide.

 

You would make a statement that you don't smoke cigarettes and did not recall throwing anything out of the window.

 

Say the civil enforcement officer is mistaken,

We could do with some help from you.

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He had a clear and unobstructed view...

Boll@x!

From the picture you can see that it's raining and his wipers are not clearing the windscreen.

Tell them to take the matter further if they want, that you don't smoke and you never threw anything out of the window.

In fact, as it was raining your window was probably shut.

These fraudsters infuriate me!

Motorists already pay a massive premium to keep the car on the road and then we are hit with all these extra hidden taxes, first of all having to pay to park the car on a public road.

We already did that with the road tax!!!

Sorry for the rant.

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Yeah I dont want to fall out with the person. Here are the things I am going to outline in my conversation

 

I dont Smoke I now vape

It was Raining so my window was closed

I am going to ask him to describe the person who was alleged to have thrown it out the window.

Why is there no evidence of anything being thrown other than your word for it.

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Dear Mr jones,

I note the content of your letter dated xx/xx/xxxx.

I dispute your CEO's statement for the following reasons:

1. I do not smoke

2. Nobody apart from me drives my car

3. The ceo claims of having had clear and unobstructed view when in fact I gather from his picture that it was raining and his wipers were not operating thus impairing his view.

4. You have offered no evidence of this alleged offence apart from your CEO's statement and a picture of my car bearing no date and/or time.

5. Your pcn shows the date of issue as 22 october/2016, and the offence date as 22 December /2016. I fail to understand how your ceo predicted in October that two months later I would have committed an offence and he would have been driving behind me.

6. When it rains I keep my windows shut so I don't get wet, therefore I couldn't have thrown anything out of my window.

7. The ceo at no point attempted to gain my attention. Being stationary in traffic he could have approached me, flash his headlights or do anything else to stop me and obtain my details for the purpose of reporting the offence.

 

I suggest you speak to your CEO again to understand what really occurred.

Should you decide to take this matter further and proceed with a court case, I will defend my position robustly and invoice you for all my expenses and losses.

I will copy this communication and any subsequent one to our local MP (name here) to find out what he/she thinks about a non smoker being wrongly accused of littering and abruptly asked to pay money to your local authority.

 

Regards

 

Your name here

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He had a clear and unobstructed view...

Boll@x!

From the picture you can see that it's raining and his wipers are not clearing the windscreen.

Tell them to take the matter further if they want, that you don't smoke and you never threw anything out of the window.

In fact, as it was raining your window was probably shut.

These fraudsters infuriate me!

Motorists already pay a massive premium to keep the car on the road and then we are hit with all these extra hidden taxes, first of all having to pay to park the car on a public road.

We already did that with the road tax!!!

Sorry for the rant.

 

Ignoring your rant.. you do realise theres no such thing as a road tax right?

 

Also the view from the windscreen in that photo does look pretty clear.

 

The issue is that its just a photo of a car.

 

Nothing else.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Add this point:

 

8. You state that the "fine" is £75. I do not recollect being summoned to court where a fine would be imposed. Are you acting on behalf of HMCS and found me guilty without a fair trial? I find this disturbing and I will enquire with HMCS about your authority to act on their behalf.

 

 

Also change pcn to fpn (fixed penalty notice)

 

And add this last sentence:

Please accept this communication as my formal appeal.

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Ignoring your rant.. you do realise theres no such thing as a road tax right? Also the view from the windscreen in that photo does look pretty clear. The issue is that its basically just a photo of a car. Nothing else.

 

In fact, I don't see anyone throwing a cigarette out of the window.

Don't know where you live, but here in london motorists pay road tax.

Oh, hung on...

It's a vehicle tax!

Tomato... Tometo

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no you pay vehicle tax.

 

 

and councils can issue FPN's without ref to anyone

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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twas in relation to the post above that one.

but id not be taking much notice of anything passed post 8 anyway...

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I don't see a problem with Kings letter.

 

But if you want my honest opinion, the best response letter should be as short and to the point as possible.

 

You don't smoke cigarettes

There is no evidence anything was thrown out of a window

The picture shows very rainy conditions and no window is open

You are confused by the allegation, as you would not throw anything out of a window.

 

It is up to those making the allegation to prove it and unless they can do so, i can't see them taking it further. If they do, you go to court and defend yourself. I can't see it would get that far.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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