Hello

Ive been through many posts already

all of them said to ignore the RLP letters

I dont have to say the obvious that I am very ashamed of what Ive done

so Ill just come quick to the centre of the matter

Got caught at Primark this November, with a value of stuff around probably £25 which of course they took away from me...

They scanned my passport which is not English and they told me to log on on my student ( I am studdying in London) website from which the woman took my current polish address..

I was instructed to call RLP in a week time to say that I will not be available at the address provided (polish one) and to ask them to send the letter for a different english one...

I called them and the man over phone told me that they can send me letter through e-mail..

I would like to post the letter I received here;

We have been instructed by Primark in relation to the incident at Oxford Street West on 2nd November 2016 where it is alleged you were involved in Theft of Goods. As you are aware you were apprehended as a result of your actions.

Your conduct gives our client the right to pursue a civil claim for “damages” against you in the County Court as this caused significant disruption to our client’s business at those premises. Our client has sustained losses as a result of your wrongful actions which include the value of the goods, if not recovered or fit for resale; the cost of the diversion of its staff’s time and associated security and administration costs. The average cost to our client of an incident of this nature is between £300 and £500, before taking into account any goods or cash not recovered. Please read the attached information in conjunction with this letter.

Recovering the goods or cash does not mean our client has suffered no loss. Our client is entitled to seek to recover from you the cost of the disruption to its business caused by your wrongful acts. This cost is calculated by reference to, amongst other things, the time spent by staff in observing, apprehending, interviewing you, and undertaking all necessary internal and external procedures thereafter.

Given the value of the claim, our client is required to process it expediently, cost effectively and proportionately. A fixed contribution to all of the losses is therefore sought, in sum of £149.50. This does not include any amount for the property or cash as these were fully recovered.

This is a civil claim and is separate from any criminal proceedings or police action. If you believe you have a Defence to this claim, or there are other factors you wish to be taken into consideration, please advise us and provide any evidence in support, within the next 21 days. You will appreciate that our client can only take into consideration information if it is provided. Our client relies upon its investigation file and the evidence of its personnel in the investigation to prove its claim.If you require any further information to understand the claim against you, or think that this letter is in any way defective, please let us know within the next 7 days.

We are required to refer you to the Practice Direction for Pre-action Conduct which has been published in the Civil Procedure Rules 1998. The Court has power to impose sanctions on any party who fails to comply with the Practice Direction. There is an obligation upon each party to set out their case in full, to exchange documents and information, and generally to engage in attempts to settle the dispute without the need for Court proceedings. We are also required to inform you that ignoring this letter may lead to our client starting proceedings which may well increase your liability for legal costs. We would therefore recommend that you take independent legal advice if you are in any way unsure of your position.

We have put your case on hold for 21 days for you to consider your following options:

· If you believe you have a Defence, to provide the details along with any evidence upon which you rely.

· If there are other factors you wish to be taken into consideration, to provide the details.

· Settle the claim by paying the amount stated £149.50 (see reverse).

· If you wish to settle the claim, but cannot do so within 21 days, contact us to discuss payment options which include instalments and deferred periods, dependent upon the circumstances (see reverse).

· Negotiate an alternative settlement by contacting our Collections Department (see reverse).

· Advise if you require more time to take legal or other advice and consider your position. We look forward to receiving your response. Please ensure you send correspondence to us, and not to our client directly, as this will cause unnecessary delay.

Obviously I am super stressed as the 21 days already passed,

beside the one phone call,

I did not contact the RLP office,

I just want to make sure my case is like everyones else and that I dont have anything to worry about... (hopefully)

But if that is otherwise please do you have any formulas of letter I could send them ?

Thank You in advance for an answer

They scanned my passport

what do you mean by 'scanned' - photocopy?

did you give them permission to do so.

welcome to cag btw.

Hello and welcome to CAG. The forum experts should be along later.

Just to start things off, I think this is a letter designed to scare you. They're using a lot of legal sounding words but a letter before claim doesn't really mean anything. It's shame that you rang them, but I can see why you would do that.

The main thing is to learn from this and move on with your life. Others will be along with more comments for you. While you're waiting for them to get here, please have a read around the forum about RLP and how they operate. We don't know of anyone who's been taken to court since 2012 when RLP's clients lost badly in the Oxford case.

My best, HB

But if that is otherwise please do you have any formulas of letter I could send them ?

I don't think we normally suggest writing, but let's see what the forum guys think.

HB

what do you mean by 'scanned' - photocopy?

did you give them permission to do so.

 

welcome to cag btw.

Well they asked for any ID and u fortunatelly I have my passport in my wallet so when woman saw that she was like 'oh ye ye guve me your passport' thats it

Well they asked for any ID and u fortunatelly I have my passport in my wallet so when woman saw that she was like 'oh ye ye guve me your passport' thats it

ok, so they didnt actually 'scan' it or take a photocopy of it?

anyway, as has been said, they are not too successful in court.

the pertinent statement in their letter;

'....We are also required to inform you that ignoring this letter may lead to our client starting proceedings ..'

its not a 'will' in x days which a proper letter before claim should state.

plus, you dont have to disclose anything to them at this stage re any defence, or any 'factors', or 'advise' them of anything.

as you note, its gone 21 days and nothing has been done by them.

if you get a claim form, post back.

as honey posted, learn from it. and be good

RLP are carefully wording their letter to make it look like they are doing something they are not.

They switch between saying they will and their client will to confuse you into thinking these are the same thing.

They arent.

Their client isnt going to do anything more and they cant do anything

so stop worrying about what RLP may or may not do because the answer is they can do nothing other than write scary letters to you and hope that you pay them.

Also the letter contains a number of factual errors that are there on purpose to make it look like this is something serious when it isnt. It is just a letter asking you for money when there is no need to pay them as they have no right to claim anything.

Hi and welcome to CAG.

You have been given some good advice so far and I will add my 2p. RLP are lowlife money grabbing charlatans whos only mission is to relieve people of money on the spurious premise of the prevention and detection of crime.

This is total bowlarks as if they did do as they think. they would have to close down.

RLP have no power and when they pass this fictitious amount over to a tame debt collector, they have even less. No court papers will arrive and even then, it would have to be Primarni doing it, not RLP.

Since 2012, there have been NO cases taken through the courts after a case where a retailer got proverbially stuffed.

Don't respond to them at all, put this sorry episode behind you. All I hope is that this is a lesson learned for you.

god are the still usin that same letter that they've used in what 8yrs+ now.

load of cobbreres ignore

then ignore again.

Thank You all very much for ur answers...

Well obviously it all was very bad experience and I got stressed as (answering previous post) my passport was photocopied but anyway ill see how things are going and wont take further actions.

Thanks!

nothing they can do

ignore

forget it

don't do it again.

get on with your life

dx

Hello,

I just have a question is that ever happened that RLP are seeking for a contact with me by calling my number?

I just got a call,

all I heard from a man was 'blabla Investigation something' so obviously I hanged up

now I am sittingb here stressed if they could be them looking for me and my money.

The number they called me from was :07914 550113 and as I put it on google search nothing came out.

Since my last post I received two more letters telling me to pay money or 'their client ' may get me to court and that ignoring will not solve the issue.

But I keep on ignoring them although if they mow started to call to people

I will be scared to answer any call from number which I do not know.

Did you ever hear about such cases?

Thank you

You have to wonder why they are calling, if their last letters say "may go to court"!

If they weren't just trying to pressure you : they'd issue court papers.

(Which is vanishingly unlikely!, and even if they did, they'd just discontinue, or lose, again)

So, don't be scared.

Don't be scared to answer the phone either.

"I don't discuss such issues on the 'phone, I'm hanging up now" the first time.

If they are foolish enough to call again "I'm putting you on hold while I record the call" may well see them off.

If they don't hang up at that "I'm recording this call. I've advised before that I will only accept letters : calling me when I've told you not to is harassment. If you want, issue a claim.

Calling me or texting me won't change my position, and I'll record this and all future calls and texts to take action against you for harassment"

Then hang up.

actually i'd talk to them and wind them up.

theres absolutely nothing they nor anyone can do to you

but if you talk to them just listen to the vailed threats they make

then tell them but you have no legal powers

don't get wound up or annoyed or scared.

it get quite funny after a while the rubbish they go on about on the phone.

that could be the best way to get this out of your worrying head.

they really are totally toothless and so are their clients.

dx

you have been advised that they are just trying to frighten and trick you into paying them.

This is true so you have nothing to worry about,

they arent going to actually do anything because they cant.

they know it,

we know it and so do you

if you can only convince yourself that you are no different to the hundreds of others who have posted here.

they ahve spent some money chasing you and they want to earn something for their trouble.

With this in mind you can answer the phone but just put it to one side and do something else until they hang up.

If you get texts forward them to your service provider at 7726 or block their number.

They may well write to you again,

if they email block the email address they use and set your spam filter to bounce it back to them so they know that you arent getting the messages.

The company was set up on a false promise to retail stores,

that by grabbing money when it isnt deserved they will reduce the rate of crime in the participating stores.

This hasnt shown to be true but they still keep selling the same lie but it adds another cost to the goods that are bought because these peopel charge the stores for belonging to their disreputable scheme.

It is quite important that if they ring again that you record them. Do doubt they would say things over the phone that they would never dare put in writing. Obviously, if you feel unable to do so then don't.

It would be nice to get a recording to show what charlatans they really are. Otherwise, continue ignoring.