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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MCE Insurance cancelled policy on a technicality - Conviction quashed ICOBS


Ayma
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If you send the SAR's to companies head office for the attention of Data Protection/compliance officer, then they will normally follow a set process and will send everything they can find. BUT if you want them to include anything specific, then you must state what you want e.g telephone recordings, full data log of comments added to your policy and any access to your policy records, data relating to the cancellation including all data relating to emailed cancellation policy notification.

 

In regard to ICOBS and methods of communicatuon, this does not specifically state that cancellation notification has to be by first class or recorded post. It depends on what communication methods were accepted at the time you bought the policy. This is where you need to find out what communication methods were agreed when you bought the policy. Did you agree to be inforned of important things like cancellation by email ? This is something you can ask in the SAR. Ask for details of what communication methods were agreed, when the policy was bought.

We could do with some help from you.

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You should have sent the SAR off by now. You don't seem to appreciate the importance of it. Send it today. Send it accompanied by cheque so you can keep a better eye on what happens to it. Send it by guaranteed next day delivery – and keep all receipts.

 

Have a look at ICOBS and specifically have a look at https://www.handbook.fca.org.uk/handbook/ICOBS/8/1.html which deals with the circumstances in which an insurer can terminate a policy.

 

You better start understanding this very thoroughly because you are unlikely to get the results of your SAR in time and you will need to produce this as part of your defence. I can't remember what the appeal rules are but I suspect that you will need to disclose any new information to the other side meaning the prosecution. I suppose that is pretty unlikely but quite frankly it would be enormously helpful if you able to contact them and discuss it sensibly by telephone and point out them that there is important information here and that wasn't disclosed to the trial judge – the magistrate of the time. Tell them that this is not new facts but it is law which both sides were unaware of and therefore it needs to be taken into consideration.

 

Frankly it would help you enormously if you would be prepared to begin a legal action against the insurer under ICOBS. If you had a County Court claim in process on precisely this point, then I would think it would help you enormously when talking to the CPS and also talking to the court.

 

Although it says that the the date of the appeal cannot be changed, I think that you have got good grounds for trying to ask them – and try to talk to the clerk of the court. These people are pretty reasonable although busy – but if you explain the situation and also explained that there is an important point of law which needs to be put before the judge and you would like to provide advanced documents of it, then the clerk may be prepared to receive them – as long as the CPS gets a copy as well.

 

If you are unable to talk to the CPS then I think that you need to write a letter setting out your grounds of appeal. Have you done this at all? What did you put in your appeal notice? Please can you post up a PDF of it here

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I don't know if this is possible, but after you receive your sar documents, if they include the voicemail, telephone record and email, you could contact the telephone and email providers and ask if indeed that call and email were made.

If you send them the record and email they wouldn't breach the dpa just by telling you that they exist or not.

But I bet they would just ignore.

That's where a solicitor letter would come handy.

If insurance company forge an email and produce that to CPS to be used as evidence they would be risking a serious charge.

I think they would probably say that email and telephone recording have gone missing and that should be your best defence.

However I don't think the cps would be interested in any of this, as far as they're concerned it's your responsibility to make sure you are insured.

They'll probably tell you to start legal proceedings against the insurance company.

Unfortunately you are an easy tick in their book.

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Ayma, have you posted on CAG before under a different name as this rings bells ?

We could do with some help from you.

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I don't know if this is possible, but after you receive your sar documents, if they include the voicemail, telephone record and email, you could contact the telephone and email providers and ask if indeed that call and email were made.

If you send them the record and email they wouldn't breach the dpa just by telling you that they exist or not.

But I bet they would just ignore.

That's where a solicitor letter would come handy.

If insurance company forge an email and produce that to CPS to be used as evidence they would be risking a serious charge.

I think they would probably say that email and telephone recording have gone missing and that should be your best defence.

However I don't think the cps would be interested in any of this, as far as they're concerned it's your responsibility to make sure you are insured.

They'll probably tell you to start legal proceedings against the insurance company.

Unfortunately you are an easy tick in their book.

 

Even if the CPS aren't interested, if you bring this up before the judge, then he would be bound to take notice. I'm not talking about the communication here. I'm talking about the use of an administrative detail as a basis for cancelling the policy. If the insurance company have acted unlawfully then the judge must take notice and must deal with it.

 

Ayma, have you posted on CAG before under a different name as this rings bells ?

 

Really? I would be interested to know about this as well in that case.

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Even if the CPS aren't interested, if you bring this up before the judge, then he would be bound to take notice. I'm not talking about the communication here. I'm talking about the use of an administrative detail as a basis for cancelling the policy. If the insurance company have acted unlawfully then the judge must take notice and must deal with it.

 

Sadly, whilst the crown court judge will take notice, for the strict liability offence of not having insurance it would be "mitigation" rather than a defence, UNLESS the insurer then agreed to back date the insurance to avoid the offence being committed.

 

If the insurer was shown to be at fault (either completely or partially) but refused to backdate the insurance the judge won't be able to direct a not guilty verdict. However, they would be able to ask (not demand!) the CPS reconsider if prosecution remained in the public interest bearing in mind the new information.

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This is the thread i was thinking of. Seems very similar !

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?458189-Do-I-have-any-hope

We could do with some help from you.

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We certainly have lots of stories where insurance companies have cancelled insurance because of some administrative defect. No one has ever taken them to task about it and yet, to my mind, it is definitely in breach of the ICOBS rules

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I suddenly realise that we don't seem to have been told who the insurer is. Why is it that people always posting complaints about insurers, motorcar dealers, all sorts of people – that they never want to name them.

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Anxiety can be a funny thing that leads people to believe the worst e.g that they can't do anything or that giving too much info online might cause problems. Makes it difficult for forums to help !

 

If Amya is Suzuki, the previous poster linked to, it appears they did not follow up with their complaint or get hold of all information.

 

If you send an SAR to Insurers they will send all information if asked. They won't deliberately leave out information, as they are often dealt with by staff that don't deal with underwriting issues, but are compliance officers who just handle the legal stuff. it might be that Amya thinks they won't receive the information, but if you don't ask, you won't get.

We could do with some help from you.

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This is the thread i was thinking of. Seems very similar !

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?458189-Do-I-have-any-hope

 

Yes. Looks like a dead ringer to me. Well I hope that the OP doesn't disappear again because it seems to me that they need to start taking some urgent action. A pity he/she abandoned this all those months ago.

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Hey guys, this is the SAR I mashed up, but I'm not sure if it looks offical enough, I will be sending it off during my lunch break next day special delivery. I will also be making a similar one to my telephone provider and email host, it will only cost £30 in total so not a huge fee to pay.

 

Re: Policy Number: 123456789

 

 

Dear Data Protection Officer

 

Re: Subject Access Request – S.7 Data Protection Act 1998.

 

Under the Data Protection Act 1998 I request that you supply me with all data in your possession that relates to me and am entitled to under Section 7(1) of the Act

 

I hereby request the following information;

 

 

A) Copies of all voice telephone calls made, including voice messages left.

B) All internal/external emails sent by you, including dates and times.

C) All internal/external letters sent by you, including dates.

D) All computer logs, notes, transcripts and memos stored on your computers.

E) All information that is stored by you, by any means of storage. If you are unable to comply with any of the above listed requests, you must inform me of such and give your reason why you can not comply.

 

 

I enclose the maximum £10 statutory fee to access all the data that you hold about myself. You have 40 days in which to comply with this request as under The Data Protection Act 1988 regulations. Failure to comply with this request will result in a complaint to the Information Commissioner's Office and potential legal action.

 

If you need advice on dealing with this request, the Information Commissioner's Office can assist you and can be contacted on 0303 123 1113.

 

 

 

Yours sincerely

 

Edited by Ayma
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so are you suzuki110 user-offline.png

and that previous thread?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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so are you suzuki110 user-offline.png

and that previous thread?

 

 

dx

 

I think the answer is probably yes.

 

I've merged the two threads for context and completeness.

 

I have now merge the two accounts. Suzuki110 is deleted

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Hey,

 

Yes I posted that almost a year ago but forgot my login details and couldn't find it in my bookmarks. I'm suprised you guys could find it :)

 

Is that SAR letter good enough? Do I need to include anything else in the letter as it definitly needs to be sent off today.

 

Thanks guys

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I would include specific details of the call in which the voicemail was allegedly left and the email regarding cancellation.

 

I would also let them know that because there's a crown court case, these evidence will be disclosed to cps.

 

Make sure you ask them the name of the data controller taking full responsibility for the disclosure.

 

Usually they sign the disclosure records with "data controlling team" or similar, so any come back would be against faceless individual who has usually left the company and is now unreachable.

 

At this point they might decide that it's too risky to mud the waters and agree to re-instate your insurance.

 

If they're stupid enough to send you fake records they could potentially be prosecuted if exposed.

 

I bet they will say that email and voicemail are misplaced, of course after giving you the runaround for a few months.

 

As soon as you approach the 40 days mark, let's say after 30 days, start sending them reminders.

 

If they go over the 40 days report them immediately to the ico and let them know how important this disclosure is.

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Here is the revised SAR: Any final thoughts? I really need to post this out today. Thanks guys!

 

Dear Data Protection Officer

 

Re: Subject Access Request – S.7 Data Protection Act 1998.

 

Under the Data Protection Act 1998 I request that you supply me with all data in your possession that relates to me and am entitled to under Section 7(1) of the Act.

 

I hereby request the following information;

 

A) As all calls are recorded, I require all voice telephone calls made, including voice messages left.

B) All emails sent by you, including dates and times.

C) All letters posted by you, including dates.

D) All computer logs, notes, transcripts and memos stored on your computers.

E) All information that is stored by you, by any means of storage.

 

If you are unable to comply with any of the above listed requests, you must inform me of such and give your reason why you can not comply.

 

I would like to bring to your attention that because there is a current Crown Court case in motion, any evidence received will be disclosed to the CPS.

 

I enclose the maximum £10 statutory fee to access all the data that you hold about myself.

You have 40 days in which to comply with this request as under The Data Protection Act 1988 regulations. Failure to comply with this request will result in a complaint to the Information Commissioner's Office and immediate legal action being taken against you.

 

If you need advice on dealing with this request, the Information Commissioner's Office can assist you and can be contacted on 0303 123 1113.

 

Please also sign with the full name/s of the data controller/s taking full responsibility for this disclosure.

 

Yours sincerely

 

The thing I'm worried about is by mentioning the CPS and courts etc that the controller would get intrigued and look past the simple request and start cherry picking data to provide in the fear of loosing his job?

 

 

I know it sounds odd but why would you sign something that will cost your company bit of money at the end?

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The thing I'm worried about is by mentioning the CPS and courts etc that the controller would get intrigued and look past the simple request and start cherry picking data to provide in the fear of loosing his job? I know it sounds odd but why would you sign something that will cost your company bit of money at the end?

 

It won't have that effect, because they will realise that not providing full information could cause then even more of a problem. If it were found out they had deliberately not disclosed information, they would be in trouble with the courts, FCA and ICO. It would be a criminal offence they would have committed.

 

Suggest you head the letter ' urgent request required for court purposes'

We could do with some help from you.

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Just send it. It should have gone ages ago.

 

Have you read up on ICOBS? Tell us what you understand about it.

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You should include the following:

In particular I request telephone voice recording and of your alleged call to me in which a voicemail message was left advising about the imminent insurance cancellation.

- Telephone bill record about the same call.

- copy of the email sent by you to my registered email address advising about the imminent insurance cancellation.

 

Then at the end:

I request that your data controller personally signs this disclosure with his/her name, taking full responsibility for its accuracy and compliance with dpa 1998.

Should the disclosure not bear an individual's name, the company director shall be deemed vicariously responsible for it.

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Just a quick update, I sent the SAR off on Tuesday, next day signed for.

 

 

Before I did I phoned the insurance company to comfirm an address, and they said I had to wait 60 days to have anything returned to me, so I kindly reminded them of the regulations that clearly state 40 days.

 

The thing here is, should I also send a S.A.R to my phone company and email provider.... just in case?

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Are you recording your calls? I suppose the answer is probably no you're not.

 

Call them again but this time record the call. Ask them about the deadline and see if you can get them to repeat once again that you will have to wait 60 days. If you can get this recording, it will be extremely useful. Come back here and tell us.

 

I don't think there's any point in sending SARs to anybody else.

 

Have you been reading up on ICOBS?

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Just a quick update, I sent the SAR off on Tuesday, next day signed for. Before I did I phoned the insurance company to comfirm an address, and they said I had to wait 60 days to have anything returned to me, so I kindly reminded them of the regulations that clearly state 40 days.

 

The thing here is, should I also send a S.A.R to my phone company and email provider.... just in case?

 

Some Insurers have call centres in India or they are outsourced. So sometimes anything beyond their scripted answers or training might not be helpful.

 

If you ever send off an SAR always send to a companies UK head office office marked for the attention of Head of Compliance/Data Protection Officer, marked urgent. If you explain the urgency most companies can get hold of data within a couple of weeks. Even if any of it has gone to external storage or has been archived, it can be retrieved in a few days. The reason they take so long, is the volume of requests received and if you don't stress the urgency, you will be in a queue.

 

If you can obtain proof from your phone/email provider via an urgent SAR that you never had communications from the Insurers, then it might help. The problem might be that any email sent via an Insurers computer system has not worked. if the email address added to their records was slightly wrong, then it would not have been received.

We could do with some help from you.

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