Hello everyone,

My current dilemma has now brought me here looking for some advice and information regarding my rights.

Several months ago we had a knock at the door from a guy offering window cleaning services which we agreed to start using.

Due to unforeseen circumstances we are cutting back on unnecessary spending and this being one of them.

My partner called the office number on the card left to cancel and they came and cleaned again

she called again but they are still coming.

I rang them personally leaving a message and

the guy called me stating that if she had called they would have cancelled and

I suggested they were calling my partner a liar to which he advised you are doing the same.

My partner advised she had actually spoken to what sounded like a young male.

he put the phone down on me stating he would contact a debt collection agent which we could really do without.

I have since looked on their website and read the T's and C's which state either email or post contact to cancel.

A contact form on their site states this is not to be used for cancellations and must be email or post,

there is no email address on the site nor is there anywhere on the internet.

I would like to know what my rights are with this?

I believe if someone comes to your home to sell you goods or services your rights increase?

I read a bit online but there was a mention of services under £42 this does not apply to so therefore does any verbal contract count?

Thank you in advance.

Ignore him. He's not going to waste his time or effort in chasing.

they are not going to continue to clean your windows for free

just to make an invalid point about cancelling a contract as long as you dont pay them

so are you paying them?

They knocked on the door s

whatever you agreed to at the time is the contract.

Their web site can say anything but that isnt what was agreed by you so is not relevant

Thank you both.

We have been paying them yes.

Since we had called twice to cancel they have cleaned them twice more since and only these payments we have not paid.

I was going to pay one of them and then they cleaned them again and I was just thinking where does it end? I cancel and then they carry on and demand money.

At the door there was no contract signed and only an agreement that they would clean every so many weeks and then cancel anytime.