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Please find below copy of my letter sent to BG after their 'engineer' serviced our boiler under their 'heating insurance policy' which we had taken out (£16.00 per month) and subsequent probs that were NOT covered within the policy.
Gritish Bas Central & North West Newbridge Lane Stockport Cheshire SK1 2YA
Dear Sir/Madam
Re: INVOICE NO. X XXX XXXXXX X
Whilst I accept that the above invoice to be true with regard part supplied on initial first visit, I have long held the belief that the subsequent work carried out with regard the policy (on which the initial work was undertaken) to have been a complete balls up.
Notwithstanding the need to recall your so-called engineer days after fitting a faulty timer, I was given a full examination of my so-called rusty/dodgy pipework and shown a tray of filings that had been accumulating in my heating system ‘over the years’, thus the cause of my complaint with regard the radiators to the ground floor failing to heat to a desired temperature (luke warm at best)
The problem with these radiators I can assure you was NOT evident prior to the fitting of the timer added to the need for myself to re-open the valves to the upper floor radiators, as YOUR engineer had left without amending work of HIS doing!!
I am then advised that the work involved in rectifying this problem, surprise, surprise, is NOT covered by the policy and am hit with a quote of…£511.01, that’s right…No typing error.
Needless to say, I have since taken advice and obtained further quotes FAR cheaper than your own. I request that the aforementioned invoice be cancelled forthwith and the respective so-called debt collection Agencies be informed of your course of action.
Failure to agree with the above will require the need for me to take this matter further and may even lead to court proceedings, THIS IS NOT AN IDLE THREAT!
I therefore do not acknowledge this debt.
I look forward to hearing from you.
Yours faithfully
SHERLOCK
I did see a report on Granada a few months back regarding similar occurrencies with other Gritish Bas policy holders!!!!
Gritish Bas - don't ya just lov'em
Agencies be informed of your course of action.
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