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    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
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Return to manufacture - rights?


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Hi.

I'm totally sick to death of this, and wanted to know where I stand.

I'm sure a few of you will have been in the same situation at one time or another.

 

I recently bought an Xbox controller from Argos.

It was the Elite, which costs £120, a lot of money for a controller.

Less than 4 months later it's broken.

I contacted Argos and all they'll do is give me Microsoft's number.

 

Microsoft want me to post it to them at my expense, this is unacceptable for a number of reasons.

 

Firstly, I paid for a working product, I don't want to shell out any more.

 

Secondly, I don't want to be without a controller for several days or even weeks.

 

Lastly, it should not my responsibility to do any chasing around, I just want to return it to the store and get a replacement.

 

Where do I stand with this?

This isn't the first time a store has fobbed me off with this and I'm sick of it.

Posting my broken electronics to some obscure industrial estate in Europe is just unacceptable, are these stores breaking the law?

 

I'm tempted to just issue a court claim right away, but I know I have to give them a chance to fix it.

So I've sent a strongly worded email notifying them that I want it fixed,

and that I will pursue it through MCOL if necessary.

Hopefully it won't come to that.

 

I don't always go nuclear, but like I said this has happened so many times.

These large chain stores sell you a product then just wash their hands of it.

"Broken is it sir? Past 30 days, not our problem, you'll need to call this number..." etc. I'm sick of it!

 

Thoughts and advice?

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argos are wrong

it IS their problem under SOGA/CRA

and it shouldn't cost you anything

its gone wrong under 6mts.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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argos are wrong

it IS their problem under SOGA/CRA

and it shouldn't cost you anything

its gone wrong under 6mts.

 

dx

Thanks, that's what I thought. But it seems to be more and more commonplace to get fobbed off these days. I've had many an argument with an ignorent representative who believes my only option is to contact the manufacturer directly.

 

So what are my options if Argos don't play ball? Can I take them to court and claim costs? Can I charge for the time I spend on this nonsense? I'm tired of messing around with these companies and want to fight back.

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how did you pay for the item?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

DX is spot on starbug, the Consumer Rights Act 2015 is your friend here, court is your last option at the moment.

 

The onus is on the RETAILER, not the manufacturer to resolve. Argos deal with the manufacturer afterwards.

 

Google the Act above and wise up on it, then armed with knowledge, go back to the store and insist on its replacement.

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CEO Email.... FWIW, I would expect the elite to last a lot longer than what it has.

Whats the issue with your device?

 

 

I would say that the manufacturer offers a second chance to resolve this sort of issue. EG if Argos send it to "their" repairers, it may not get the same treatment as if it went to Microsoft.

If unlucky with Argos, and you just want to get it working, consider sending it to Microsoft.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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how did you pay for the item?

 

 

dx

I paid with my card online, then picked it up from the store.

 

DX is spot on starbug, the Consumer Rights Act 2015 is your friend here, court is your last option at the moment.

 

The onus is on the RETAILER, not the manufacturer to resolve. Argos deal with the manufacturer afterwards.

 

Google the Act above and wise up on it, then armed with knowledge, go back to the store and insist on its replacement.

Thanks, I'll check it out. It's good to know where I stand.

 

CEO Email.... FWIW, I would expect the elite to last a lot longer than what it has.

Whats the issue with your device?

 

 

 

I would say that the manufacturer offers a second chance to resolve this sort of issue. EG if Argos send it to "their" repairers, it may not get the same treatment as if it went to Microsoft.

If unlucky with Argos, and you just want to get it working, consider sending it to Microsoft.

The issue is something internal has broken - the thumbstick feels wrong and it sticks when you click down on it.

 

I could go through Microsoft but this is more a matter of principle. I shouldn't have to pack and post something and be deprived of it's use, that's my problem. And I'm sick of these companies washing their hands of me once they have my money, so I feel like fighting this one.

 

Great idea on the CEO email, I've used them before to good effect.

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I paid with my card online, then picked it up from the store.

 

Then you could also use the s75 chargeback route if argos wont play ball, contact your bank

PLEASE HELP US TO KEEP THIS SITE RUNNING

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There's just one problem - I can't find my receipt! I usually put stuff like this in a safe place, but have lost this one. Luckily I've checked my Argos account on the website and my order is listed there, will that be enough? There will also be a record on my bank card.

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you paid by card and its on their website

not an issue.

 

 

bottom line is you could do a chargeback against the card to your bank

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yes deal with argos first see if they play ball

 

 

if not then do a chargeback

t

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you don't need too

quite ok

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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