maz v natwest ***SETTLED IN FULL***

**angela1606** · 15th November 2006 11:18

hi im fighting Natwest icon

on behalf of my mum for over £3000 story so far

recieved statements
sent prelim letter
recieved letter saying passed on to rel dept
sent lba icon

recieved offer of £1300
sent partial offer letter saying thanks but still claiming
offer retracted
mcol issued 4th nov
still waiting not even acknowledged win by defult on 25th

1 question how long do natwest people have to wait before they settle as mine with HSBC icon

had money in bank a week after filing mcol lol

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**Deller** · 15th November 2006 11:22

Nat West sem to be stringing it out right til the bitter end, I'm afraid there's probably still a bit of waiting. I think about 5-6 months seems to be norm in most cases!!

**missybpink** · 22nd December 2006 00:03

hi its actually angela1606 here but can seem to log into my account so using this one for now anyway update claim was acknowledged and defended at the last moment good old cobbetts now then after defence came normal cpr18 request sent standard response have sent in aq icon

on mon in person to courts now recieved today a letter offering £1700 am going to send again standard accept as part offer can anyone tell me if Lynsey Burgoyne has an email address as would like them to get it before xmas

**dantracey** · 22nd December 2006 00:13

Hey Angela Good Luck

Tracey

**missybpink** · 22nd December 2006 00:16

ty hun i have been keeping an eye on yours nearly there i fee so bad for my mum she had a tough time with this mine was finished so quickly they being v v v cruel but cobbetts if you are reading this im fighting her case so be prepaid for a fight im ready for ya

**missybpink** · 30th December 2006 11:13

ok update sent off letter accepting as partial offer only letter lol
recieved cobbetts aq icon

response today poor mum in sweden for her 40th wedding icon

anni i was hoping this would have been settled by now but oh well
right it seems they are not happy with the response to cpr18 they want claim struck out as i told them where they could shove the cpr 18 request with the standard letter.
they say they are happy for it to be in small claims but not happy that ive not sent them the cpr18 response i am right in thinking i dont have to respond

any suggestions as to what i do now do i just sit tight and wait or is there some type of response i did read of this before but cant seem to find it anywhere

**missybpink** · 30th December 2006 15:10

anyone ????

**Boobaby** · 30th December 2006 15:17

Originally Posted by missybpink

anyone ????

Hi Ange how you doing hun?
It was my understanding that you didn't have to respond and that you just sat tight and waited I am sure if I'm wrong then someone will correct me. Nat West have proven to be amongst the most difficult of the banks to deal with but hopefully now you (and mum) won't have to wait much longer.
Take care
Boo x

**missybpink** · 30th December 2006 15:22

hiya boo long time no see after winning mine so quickly i knew Natwest icon

was a pain but they have just been really cruel to my mum they now keep charging her for going overdrawn yet its their charges that have pushed her over it lol ty for response i thought that but i myself am now in new territory again as mine was settled just after starting claim well once this one is over i have been commisioned to do my aunties and bro in laws and his business partners lol so lots of donations heading CAG icon

way when they all done

well hopefully this one is nearing end soon

**missybpink** · 16th January 2007 11:09

ok time for an update
so far sent prelim,lba icon

,started court claim,acknowledged claim,subbmitted defence,recived aq icon

, sent aq back with £100, recieved cobbetts aq, got court date for march 7th.

ok after hearing that a few who had started way after my mum had recieved their settlements i got my mum to phone cobbetts to find out what is going on seemed strange that she hadnt got hersconsidering what stage she is at.
seems that according to them they still havent recieved a response from my mum against the second offer they made just before xmas luckly mum sent it recorded del and they got it 28th dec. mum told them on the phone that she was not going to accept the £1700 and that she is willing to go to court, she then got told that it was down to their clients to decide if she was to be paid

. to which my mum pmsl said well if i dont hear from you soon i will see you on the 7th then.
i had to laugh as its not like my mum to say things like that which is why im doing her claim.
so it sounds like the postie might be bringing something nice to her door v soon.

**angela1606** · 23rd January 2007 13:31

TO ANY BANK READING THIS WARNING IT MIGHT SERIOUSLY DAMAGE YOU HEALTH LOL

WE HAVE A WINNER MY MUM HAS JUST BEEN TOLD THAT A CHEQUE IN THE FORM OF £3580.00 IS ON ITS WAY ALREADY BEEN SENT WOOOO HOOOO.

my mum wanted to thank each and every one of you for help given and that a donation icon

will be made when it clears.
she only phoned up as last time she spoke to them they said they couldnt find the letter dated 27th dec rejecting thier offer and she had sent an updated schedule with all court costs on and interest icon

(to make sure they paid up everything lol) and was told that yes they had found the letter sorry for delay but that a cheque had been requested and had been sent you should have heard her on the phone it was funny it was nice to hear my mum laugh again.

ANGELA1606 3 BANKS 0

NATTIE · 23rd January 2007 21:06

Congratulations to your mum.

**angela1606** · 24th January 2007 10:52

ty nattie am hearing that a few have had their cheques today here's hoping my mum is one of them she deserves it after how Natwest icon

have treated her considering she has been with them for over 30 yrs eeekkk she has her eye on a v nice laptop apart from that she doesnt know what she is going to do oh yes apart from donate icon

here and she has said she will get me a meatloaf ticket woo hooo

**angela1606** · 1st February 2007 15:01

right update STILL NO CHEQUE
bit ridiculouse if you ask me was told that cheque asked for on the 16th mum has contacted cobbetts they dont know whats going on now Natwest icon

its a diff story she spoke to someone on fri last week he said apparently THEY HAVE RUN OUT OF CHEQUES and thats why she is waiting but that she would recieve a cheque by tommorow or he would look into putting the refund manually into her account she decided to phone him on weds just to chase up to be told he is on holiday icon

for the next 3 weeks that there is record of the conversation luckly mum got a first name and they know who the person is im really disgusted by the was natwest have treated my mum if cheque not at home by the time she gets back from work today god help natwest she not a happy bunny at all also just as a footnote bank charges were being discussed on my local radio station this morning on key103 what a discussion that was lol

**natwesttookmymoney** · 1st February 2007 18:40

Hi, Angela

That's disgraceful behaviour but not unexpected.

Has your mum discontinued her claim yet? I hope not. She can drop them a line, pointing out that she still hasn't received the cheque despite promises - and with some pretty tissue-thin excuses to boot. And advise them that she will not discontinue her claim until she is in receipt of cleared funds. If they wish to settle before going to court on 7th March, they should allow any cheque to clear in plenty of time before that date.

Westy

**angela1606** · 1st February 2007 19:43

no have not done anything with the claim not until full amount in her account
now then she has spoken to someone at Natwest icon

gave her the first el number in the contact list lol and a nice gent there has said the cheque will be sent tommorow and my mum will get it on sat (we hope) and as a goodwill gesture icon

he is putting into her account overnight all the charges she has had since putting in her claim at court so if he is genuine it will show tommorow but he did say that if people send in thier claim to the borehamwood address they are now paying out straight away so there is hope for my aunties claim lol

NATTIE · 1st February 2007 19:52

angela, I would wonder where else people were sending their letters these days if not to borehamwood but it is very good info to have.

**angela1606** · 1st February 2007 20:02

well i orig got mum to send prelim to the telford address then the lba icon

went to this one
Natwest icon

Bank plc
Customer Relations
National Westminister House
225 Shenley Road
Borehamwood
Herts
WD6 1BR

but if you look at the contacts list the first one under john curccan (i know ive spelt it wrong lol) its that boreham one that you send it to

**angela1606** · 1st February 2007 20:04

this one lol
John Cunnane
Manager
Customer Relations Unit - Depot Code 040
225 Shenley Road, Borehamwood, WD6 1TE
External: 020 8236 8007
Internal: 4040 8007
Fax: 020 8236 8010

**dantracey** · 1st February 2007 20:05

Hey Ang..i think we got them all in a tizzy..hang in there

Tracey

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