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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Shop Direct / Lowell / Cohen Cramer Court threat Help


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around 11 months ago Lowell started sending letters

claiming money owed to them for a debt they bought from shop direct.

 

the amount they claimed was ridiculously high

when i received a letter i simply just binned it.

 

on the 26th April 2016 i received a letter from Cohen Cramer

saying that because i have ignored all previous letters from Lowell and Lucas Credit Services (client agent)

if i did not contact them within 14 days they would issue a claim in the County Court.

 

I decided to write to both Lowell and Cohen Cramer.

 

I sent Lowell a CCA request

 

I wrote to Cohen Cramer explaining that i had requested the info from Lowell as to ascertain where this debt

and the amount claimed had come from.

 

I asked Cohen Cramer to hold court action until i got the info.

After i sent both letter dated 3rd May 2016

 

i received a reply from Cohen Cramer dated 10th May 2016, stating that they had received my letter

and that their client has given them a minimum period of 45 days from the date to send the documents

which i presume they was referring to my CCA request.

 

I then received a letter yesterday, dated 16th July 2016,

attached to the letter was a double sided photocopy of a letter of assignment,

but no credit agreement (not even the standard 1 page photocopy with no signature).

This was not what i asked for from my CCA request to Lowell.

 

They have now stated that if no reasonable proposal is forthcoming within 14 days then legal proceedings will be instituted.

 

Just wondering if anyone could help and give some advice as i am unsure of what to do next.

I was wanting to contact Cohen Cramer again but i am not sure what to put in my letter.

 

any help would be greatly received,

 

thank you for your time

Letters From Cohen.pdf

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willy waving ....??

 

until/unless they get an agreement it wont go anywhere.

when did you take the cat debt out.

 

sri internet is crap tonight here.

the NOA is all cohen themselves are required to provide you as the proposed claimants sols.

 

until lowells get the signed? CCA

no dice.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the catalogue debt was from possibly 3 years ago...

at the time i was struggling to make payments and was in quite a bit of financial difficulty caused by being off work sick.

 

i did notice the days leading up to selling the debt on shop direct added an enormous amount of interest to the amount that was owing to them.

 

Around £360+ was added onto the balance

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SAR to shop direct might be worthy.

 

if the account was opened post apr 2007

 

then they could well try their luck

and succeed with a recon agreement

and that might work

 

get that SAR running ASAP

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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is it a good idea to respond to the last Cohen Cramer letter that says

if i don't respond within 14 days they will continue with court action

just to hold action so I get all info from Shop Direct?

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today i received another letter form Cohen Cramer,

with it was enclosed a 4 sheet credit agreement

also another copy of the letter of assignment plus a basic statement showing the totals for goods, interest, delivery and charges and also payments i made.

 

On the statement it also shows goods ordered in the last 3 years and payments during that period also.

 

On the list for goods ordered there are 2 items that under description have a '?'

i am guessing that they do not have the items on the system and maybe on a basic search they are unable to link it to an item (the items with no description totaled around £150)

 

the original goods were for a total of around £800 (which was my credit limit) after interest which was added just before the debt was sold on, delivery and charges for missed payments/letters/etc.. the total was raised to over £1,300

 

i can remember writing to shop direct explaining my situation and asking for all charges and interest to be frozen as i was having financial difficulties but they refused stating that unless it was done through either the CAB or stepchange or similar they would not be able to do that.

 

again the letter states from Cohen Cramer if not contacted within 14 days legal proceedings will be taken

 

any advice would be helpful

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Scan up redacted agreement as a PDF please

 

Follow upload guide

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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what is the date of the agreement please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

ouch..the CCA could well be compliant then.

i'll pop back later

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

can you scan up the rest please statements..

it looks like you had things on buy now pay later in terms of the interest

and when you failed that was added and the debt was sold on.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i am guessing some of the items may have been on buy now pay later but looking on the statement provided nothing is shown regarding which items these were.

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Rather convenient that

Smells

Bet the statements are not on oc's letterhead?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

the one page statement printout has a shop direct logo in the top right corner.

 

both myself and my partner decided to take a look on noddle to check our credit scores...

seems Lowell has been busy buying up debts.

 

there are 4 entries between us both showing up as we owe Lowell sums of money.

 

i think maybe our only solution is to get a financial statement off to them and offer a token payment

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Poss but don't jump yet

 

Person I'd await the sar results

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i know how much Lowell and their solicitors like to file county court claims by the ton

if there is a remote chance they could get something out of any.

 

 

the thing is if i write to them asking to hold off on any action until i receive documents i requested in the form of the SAR to shop direct, and also to enable me to seek legal advice, would they hold off or still try and put in a claim?

 

 

if i did write to them would it be a good idea to include certain things like financial difficulties and stress these difficulties are causing me just so that it is on record if they do file the claim..

 

 

. also if they did put in a claim after i had asked them to put a hold on it would,

that go against them if they did file the claim with the factors i had outlined in my letter?

 

 

after doing a budget planner i have an extremely small amount to offer all my creditors.

I may have to go down the route of token payments in the future anyway

but until that time i would like to get as much info as possible

 

 

. thanks for all your advice

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I think they are prob already aware of your issues

and prob know the extent of your debts too.

 

I cant see any more begging to avoid court will/has/would makr any diff.

if they want to try a speculative claim

then they would have done.

 

the issue is you started letter tennis

and they now think they have you on a fish hook over a trout pool.

 

whatever they do

as you say they'll only ever get a very small amount

and a judge would not disagree with you either.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

i have sent off a letter to hold off any action for at least 30 days stating i am seeking financial help and building up a financial statement.

 

the thing is i have already checked my financial situation and my incoming is less than my outgoing meaning there is nothing to pay my non priority debts.

 

would my next step be to send them a letter asking for them to consider writing off the debt and then if that fails asking them to reconsider their decision, if they still say no then just offer a £1 token payment

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  • 11 months later...
willy waving ....??

 

until/unless they get an agreement it wont go anywhere.

when did you take the cat debt out.

 

sri internet is crap tonight here.

the NOA is all cohen themselves are required to provide you as the proposed claimants sols.

 

until lowells get the signed? CCA

no dice.

 

Sorry to jump in, just a quick question dx how does it work with a catologue online because there won't be a signed CCA, they just print your name in there for you ? and what's the difference what happened post 2007 regarding catologue's ? Thx

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Start a new thread

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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