I recently checked my Credit Reference File and saw that a default was on my account for a Cahoot flexi loan, the default was incorrect in that the last payment date and default date were some 18 months apart and the original debt was incurring interest, making the amount outstanding an additional £4 K.

I approached Santander on 2 occasions and they refused to remove the default, so I then moved on to the ICO, who upheld my complaint and instructed Santander to put things right.

The debt would be statute barred and should thus disappear, this happened on my Noddle file but still was showing on my Experian file, this has prevented me from a re-financing deal due to adverse credit being shown.

I got back to the ICO and once again they contacted Santander, who stated they had removed one but had forgotten about the other CRA's, to say I am annoyed is an understatement

Is there any way to get compensation for this as I see ICO cannot penalise them?

An "Official Complaint", headed as such to Santander, must be sent

Can you tell us more about the refinancing deal which you attempted. What was it about? What did it mean in terms of financial benefit to you? What does it mean in terms of any loss that you will eventually be able to do it once your credit file is sorted out.

If you can show that you have suffered some financial loss as a result of this then I would say that you should be able to get compensation for it. However, you will have to have a very clear and detailed account of it. You will also have to have clear evidence that you have been refused on the refinancing deal. If you merely decided not to go ahead and apply for one then this would be much more difficult to prove

Hi BankFodder,

I was doing an Equity Release (Lifetime Mortgage) based on 50% value of my property, this would enable me to clear off a secured loan (firstplus) and also clear some other debts, leaving us with about 20K, but able to live in the house whilst only paying interest on the Lifetime Mortgage.

My IFA asked me about 2 months ago to print off Noddle Credit Reports, he said at that time the only blemish was the Santander loan, I then started to get this default removed.

The Santander unsecured loan disappeared from Noddle so we then thought it was safe to apply for the finance, this was not the case as the company use Experian.

The difference between the 2 CRA's is unbelievable, No defaults on one and 2 on Experian along with an incorrect balance on a closed account. disputes lodged but advised to contact the companies.

Balance on closed account (Capital One) will be zero within days, Barclaycard disappeared as it is statute barred and only outstanding one is Santander.

I do not know if I can re-apply, credit score on Noddle has jumped considerably, Experian score still static, do not know if part of the fault is with Experian, but that is the story.

Back to the start again with Santander/Cahoot regarding a flexi loan with a £9K limit.

Santander/cahoot had trashed my CRA files with an entry for £12103. and a default date July 2011, I have complained to ICO and they upheld my complaint and Santander/Cahoot had breached DPA by putting incorrect entries on my CRA files, default will now be removed.

I checked my Credit reference File this morning and Santander have once again stuck up their ugly head, £12302. and a default date of 22/06/2011, so they are still reporting and adding interest onto a £9K debt that was the balance when the original default was issued.

I have reported back to ICO, but I really want to take this further, where to now, FCA, FOS ???

Can anyone advise?

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