Hi,

Just had the following email from Payplan for my 6th review:

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It's time for your Debt Management Plan (DMP) Review

Throughout your DMP we like to check that your plan is running smoothly and that the amount you're paying is right for you. It's also important for us to check if your DMP is still the right debt solution for your needs.

For your reference, we've enclosed copies of the most recent income & expenditure details and creditor list we have on file for you.

As a reminder, your current regular DMP payment is £186.15

What do I need to do?

Please read through and check all the enclosed information carefully.

If nothing has changed, you don't need to do anything at all. Based on the enclosed financial information, we believe your DMP is still the right debt solution for you. So everything will continue as normal, and we will resend this information to your creditors.

If your income and/or expenditure have changed significantly, please call us on the above number as soon as possible so we can update your details, make any necessary changes to your debt plan, and check if your DMP is still the right debt solution for you.

Remember, you don't need to contact us if there are no changes, and you're happy with the way your DMP is progressing.

Yours sincerely

Payplan

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Looking at the last bit, I don't have to call if no changes, Havn't done that before.

Could it be because we are within 2 years of completion, or they are so busy they havn't the time?

Anyone else had such an email?

Prob dont have the time. Did you ever query the debts before handing them over to payplan? So you know if theyre actually enforceable and worth paying?

Prob dont have the time. Did you ever query the debts before handing them over to payplan? So you know if theyre actually enforceable and worth paying?

These were existing debts prior to starting a DMP.

I think what the imp means is, did you check there were no default/penalty charges that you shouldn't be paying or any PPI that might have been missold ?

I think what the imp means is, did you check there were no default/penalty charges that you shouldn't be paying or any PPI that might have been missold ?

Had a successfully PPI claim via Stake Your Claim back in 2014, wiped @ £3k off debt, otherwise all valid.

Had a successfully PPI claim via Stake Your Claim back in 2014, wiped @ £3k off debt, otherwise all valid.

So you have sent each creditor a request for your agreement (section 77/78) and thay have all complied and returned a valid copy of each agreement?

Andy

So you have sent each creditor a request for your agreement (section 77/78) and thay have all complied and returned a valid copy of each agreement?

 

Andy

We still have copies of all 4 agreements, should we still request copies from them to see what they've got??

And further to my original post, its taken Payplan 5 days the reply to an email!, so must be snowed under.

I was with PayPlan for just over 2 years, after the first year they called to do an annual review. I supplied all the info they asked for and the plan remained the same (they did ask for bank statements but I never got round to sending them, nothing was said)

Year 2 anniversary came about and got the same e-mail you got, stating that if nothing had changed not to do anything. The plan has since finished.

What is annoying is they overpaid a creditor to the tune of £320 (no idea how that happened) but not complaining as got a refund hassle free (118 118 Money)

It seems to be pretty standard though, from my experience so nothing to worry about. I used to send in statements to show updated balances and always kept them up to date with chances to my income, so with it being close to the plan end date they probably don't need to do a full on review.