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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disabled Facilities Grant


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Hi all.

 

Its been a while since I posted on CAG but I am concerned about the LA and the DFG. My uncle is in his mid 80's and suffers from dementia and severe arthritis in his knees so walking is a major problem for him. I had to take over his finances because a young nephew "stole" all his money and left him struggling.

 

Social Services got involved and got him to go to a day centre which he had to pay for. His condition has deteriorated and now has care in his home. At first he was paying for all this care and it took me some time to persuade Social Services that he could not afford this. My uncle then had a financial assessment (he owns his home but has an equity loan on it) and it was decided that he could get financial help with his care.

 

The problem being that him firstly paying for his care had drained his bank account. (Sorry for going on a bit) His deteriorated condition has led Social Services to insist that he needs a ramp to his front door, so a DFG was applied for. (All going well).

 

Another financial assessment was done and it turns out that he has to pay over £2000 towards the cost. He does not have that kind of money. It has taken me more than 2 years to get some sort of order to his finances but all that Social Services say is that we (SS) with go to court and get an order to take over his finances.

 

I have explained to them all of the above plus other points but they are not interested. I do not have Power of Attorney, when I realised that PoA was needed it was too late because of his dementia. Can SS do that (take over his finances) without any input from relatives.

Edited by maroondevo52
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Is there an option to appeal the assessment if he cannot pay towards the cost?

 

It appears that under the Mental Capacity Act they can apply to take over his finances if there is no PoA already in place, the good news is so could you.

 

See the link below for further information

 

https://www.moneyadviceservice.org.uk/en/articles/if-the-person-you-want-to-help-has-lost-mental-capacity

Edited by martin2006
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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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Hi,

 

I strongly urge you to apply to the Court of Protection for power to manage his affairs, financial and welfare.

Get this done before SS do. You will then have the legal right to tell SS to take a running jump.

 

As an aside, we applied for a grant several years ago. Our "contribution" was more the actual cost of the work that needed doing. 50% more. Shows what total numbskulls they are.

REMEMBER! Hunger is the enemy - NOT the hungry!

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Thanks for your posts. I have looked at the possibility of applying to the Court of Protection for my uncle, wow.......has anyone done this. I know it is for the well being of my uncle but it seems so complicated. There are forms by the dozen (slight exaggeration). Fees to pay. Practice Directions to complete. Doctors to talk to. Permission to apply for from the Court. People to notify if all goes well. Written evidence to obtain......so it goes on. I think the only way to do this is to get legal advice, but that costs money......the reason why I needed to do this in the first place.

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