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Broken Laptop


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I purchased a Lenovo laptop from Currys about 18 months ago but it recently stopped working.

 

 

I have been told that it is probably the solid state drive that is faulty

so that is not something that can be accidently broken by myself.

 

I know it is out of warranty but I seem to remember that there is a law that states that items should last for a reasonable time.

 

 

If this is correct do you think it is worth taking it back to Currys?

 

 

I am reluctant to do this without some advice as I do not have a great deal of faith in them.

 

Thanks.

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Its not out of warranty. The stores warranty is in addition to your statutory rights. UK law says you simply take it back to them and they must repair, replace or refund. They cant fob you off and say you have to deal with lenovo. It is THEM who must sort it all out.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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might, just might be better to pop the drive out and findout if it IS solid state

then you'll prob find the manu of the drive already have a replacement scheme in place?

 

 

we had 35 Lenovo's that over a period of 3yrs all failed.

ok this was business to business not consumer

 

 

but, all we did was [after going thru Lenovo- and they went to the manu]

replaced the drive without question.

next laptop that did it

simply went to the HDD manu direct.

posted the drive off

they confirm it was shafted

and posted a new drive back.

 

 

it might pay you to 'short-circuit' what curry's will do anyway

 

 

but yes you are covered under soga via the retailer anyway

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you both for your replies.

 

My son, who is an IT whizz kid is fairly certain it's the SSD and is trying to find his caddy to mount it externally to confirm this. It is a Seagate drive so I'll have a look at their website to see if they do a replacement scheme.

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  • 2 weeks later...

I do

had about 15-20 of them fail in approx. 3500 laptops over the years.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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