So as the title say can they refuse permission? Do I need their permission? It's regarding a loan I took out in 2011.

At the time I had already been using payday loans since Oct 2011 several times a month with several different companies, rollovers, same day borrowing, several on the go from different companies and at the time I took out the loan I already had loans outstanding with 6 other payday loan companies and it far outstripped my income leading to a default on the all in April 2011.

I contact CFO 2 weeks before repayment and they refused a repayment plan telling me that they didn't "do" repayment plans and I had to pay the full balance or default and refused to provide me with paying in details.

I got details from here and started paying back small amounts but like others on here they hounded me with emails, texts and phone calls to the point I was scared to check my emails or turn on my phone.

They sent Daniel Silverman after me and offered their Resolve Loan which I obviously didn't take although I do believe if I had that would have compounded the problem.

The loan which started at £250 has ballooned despite payments of £93 initially, my payments then started being rejected by CFO and returned to my bank.

I certainly think its irresponsible lending on their part and put in my complaint. I've had their final response back saying that as a goodwill gesture they will reduce my balance to just over £400 and that my complaint is out of time for the FOS and they don't give me permission to take my complaint to the FOS.

I've obviously rejected their offer, I believe at the least the should reduce it to the original loan of £250 minus what i've paid plus compensation for the unsympathetic and frankly appalling way they treated me when I told them I was in financial difficulties also they should remove the default. In an ideal world i'd say wipe the balance but I don't see them or FOS agreeing to that so I need to be fair.

I've kept a good paper trail of all emails from them except the Resolve texts and emails as I've got a new phone since then and must have deleted the resolve email

Is this the end of the line for my complaint or can I go to FOS?

Try the FCA if FOS cant or wont deal with it, if youve had a final response then move it forward.

I'm thinking of just sending it to FOS and seeing where I get from there,

I knew CFO would be like this they're the biggest mistake that I have ever made

never has any company made me feel as intimidated and threatened as they have

and to be honest I feel it's time they are held to account for how they've treated people

you have 6mts FROM their final response to goto the FOS

if that has no expired

off you go ....

6 months? I've only had their final response, so that means their response saying I need their permission is utter garbage. Should know never to bel;ieve what these crooks say

Guess I'll be sitting tonight sending the FOS my complaint online

FOS

0300 123 9 123 or

0800 023 4567. We're here from 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.

Or you could just ring them first

can you post up their full response

- these guys are really a shower.

..along with minicredit, they were almost criminal-like in their behaviour.

I would imagine you will get the full balance wiped and your interest back.

If they have actually said they do not give you permission,

it will put you in an extremely strong position

can you post up their full response - these guys are really a shower...along with minicredit, they were almost criminal-like in their behaviour. I would imagine you will get the full balance wiped and your interest back. If they have actually said they do not give you permission, it will put you in an extremely strong position

If you do post the response, please remember to remove any personal/identifying info

Their letter is a pdf and I can't figure out how to alter it from my laptop to take out my details,

I'll keep trying if not i'll use the software on Monday in work to do it.

Reading through their response again

it contradicts itself in one paragraph

it says it checked my credit with experian

and then a few paragraphs down it says it didn't credit check as it wasn't required to at that time.

So which is it?

You checked experian or you didn't?

Also they claim they were never made aware of my financial difficulties pre or post loan.

That is a blatant lie I've saved all their emails when I was going back

and forward before my due date telling them

and begging them to agree to a repayment plan

and their response was to tell me they don't do repayment plans

and my option was pay in full or I could pay the interest and rollover the loan.

On top of that CAB wrote to them on my behalf and they ignored it.

So they were fully aware several times,

I've also got copies of my complaint emails about their conduct towards me

as a vulnerable customer all of which went ignored.

I wish now I'd saved copies of all their texts

as at the height I was getting several a day ontop of the phone calls.

I had a lot of payday loans and by far these were the worst to deal with

and their collection practices were beyond belief,

admittedly though I never touched minicredit so it's hard to imagine anyone worse than CFO

make sure you save all those contradictory e mails and letters.

can see FOS having a field day with them

http://www.consumeractiongroup.co.uk/forum/showthread.php?431533-How-to-upload-documents-images-on-cag-immediately-you-do-not-need-10-posts

Have a look above for uploading

thanks everyone, I was really doubting myself after their response and my resolve was softening but you've given me that kick I need to know i'm right and that I do have a case against CFO and i'm not just going to go away as they are hoping

MTCollect/CFO were well carpeted and fined very badly for their conduct

should be an easy win with the FOS

I've moved your thread to the CFO forum

just go read a few threads here from 12-18mts ago.

dx

Do they actually say in writing that they "refuse you permission to take your complaint to the FOS" ?

If so, then it might be worth you sending a copy to the Financial Conduct Authority.

Do they actually say in writing that they "refuse you permission to take your complaint to the FOS" ?

 

 

If so, then it might be worth you sending a copy to the Financial Conduct Authority.

definitely send to FCA if true.

ever get the chance to scan this letter?

Hi sorry I haven't been able to come back to this, my complaint went into the FOS

today had their response and to say im stunned is an understatement.

They've ruled that CFO didn't harass me or, treat me unsympathetically or that it was irresponsible lending.

They've said CFO didn't need to do credit checks and my wage and the low amount of loan was deemed to be affordable

in addition the FOS has said I had no other payday loans at the time I applied to CFO

which is untrue I had about 8 outstanding and i'd defaulted on most of them the previous month.

I'm going back to them with a list of the loans that I had and when.

I had already sent over all of my emails from CFO including them telling me to roll over the loan

even after I explained I was in financial difficulty

good move

if the adjudicator still refuse

escalate it to the ombs man himself

Agreed with dx. The adjudicators are pretty 'simple' at times.

I think these adjudicators are hired simply to find fault with the complaints so they can reduce the pile - they assume that most people will just accept their decision and not take it any further. When you escalate your complaint to the ombudsman, make sure you lay out every point clearly - don't complicate things with masses of text - just the important facts.

IS that an ombudsmen decision or just an Adjudicator?

If the former request they refer it to the ombudsmen

It's just the adjudicator at the moment.

In his response he's also said CFO claimed to have only telephoned me 4 times in 4 months which is rubbish but i can't probe otherwise as I've had several new phones since 2011, he's also said that he doesn't know how many letters were sent to me or their content as CFO haven't provided the information and asked me to supply them if I have them. Surely that should be down to CFO to provide that?

I've asked if CFO have provided copies off all the texts and emails and their content as that was how they harassed me the most.

I just can't get over the reply I sent in bank statements over 10 months showing every loan so how he can say I had none at the time of my loan from CFO is astonishing