Hello,

I'm interested to know how RLP have acquired my son's details?

He has received a letter today stating he has to pay £149.50 and that they are acting on behalf of TK Maxx

He has mental health issues and part of that is VERY impulsive behaviour,

he told me he tried to steal some earphones (even though he had money to pay for them;)

he was taken in to a room, no police involvement but banned from the store for 12 months.

He wasn't told about any fines or further action.

I have read other threads about RLP on here and have decided to ignore the letter and those that will follow.

I'm just puzzled as to how they think it's "okay" to send people these letters and how on earth they have his details.

Thank you in advance.

Hi and welcome to Cag.

I'm sure your son probably gave them his details, or they asked for some ID.

Hi and thank you.

Yes, he gave the store manager his details-I just don't know how or why RLP have them.

Surely if they were truly acting on behalf of TK MAXX there would of been police involvement. Confusing

Just ignore RLP. Completely. They cannot touch your son at all. Have a read of RLP and particularly the woman who runs the company. Plenty of threads on here about it. Youll soon be laughing and know theres absolutely nothing to worry about from this purile company and its owner.

Thank you for replying- yes, I see there is a LOT of threads regarding this company!

Even "threatens" to tell me as he is under 18.

I'm just glad I came across this site before I even considered paying them.

The letter itself raised my suspicions.

Clearly not as clever as they may think.

But did TK Maxx give them my son's details? If so, why?

because theyre a bottom rate shop and have signed a contract with RLP. They got tricked into believing RLP have any power at all to do anything, and because they signed a contract, theyre stuck with them.

The only way to get rid of this sham of a company and the woman behind it, is for EVERYONE to completely ignore all letters from them and have a good laugh at her.

Thank you for explaining that. I will most certainly be ignoring all letters and I hope other people search up on the company BEFORE they pay up.

Thank you for your help CAG

Hi and welcome.

Regarding the passing on of details. Both TKMaxx and RLP will state that they are allowed to share personal data due to an exemption in the Data Protection Act that allows people to share data for the prevention and deterrent of crime. Also, if he signed anything in the security room there will usually be a bit about allowing them to use the data however, this would not apply to under 18's.

It is a good idea to ignore them as there is nothing they can do however if this was me, I would try and corner them over the DPA rules as they have passed on the details AFTER a crime, not as a deterrent nor as a preventative measure.

As he was under 18, who was the appropriate adult? You would have thought that there would be someone there to represent his interests.

Hi and thank you.

This is what had me confused, I had assumed as TK Maxx had gone with a 12 month store ban and no police involvement that would of been the end of the matter.

My son said that he had signed a piece of paper regarding the store ban, apologised for his stupid "mistake" and was free to leave. He thought that was the end of it. Lesson learnt. until the letter came in the post today saying he needs to pay £149.50 ( for earphones to the value of £7 which were returned in full packaging)

So, yes it would appear that his details have been passed on after the crime and there was definitely no appropriate adult with him. Strange.

I'd just ignore them, unless you feel like giving both companies a hard time. The police COULD get involved, but for the paltry amount of £7 and the items were returned fit for sale. It would just be a slap on the wrist, especially if he has a mental illness.

Completely ignore them, use the DPA/Appropriate Adult issue if RLP were silly enough to try court.

Their business model allows them to "fine" or more accurately, "Invoice" a civil organisation cannot fine anyone only a Magistrates or higher criminal court can do that.

Innocents, as say a pensioner or somebody who has the receipt at the bottom of a bag , but the checkout operator failed to remove the tags so the alarm goes off at the door, person cannot put their hands on receipt at that moment, security take them to the back room and empty the bags, etc. The receipt is found Security take details, and in the fullness of time the innocent gets a bill for £125 from RLP for the time taken investigating the non crime, and threaten to put them on the dishonesty database. Would love them to try court with that scenario..