They still apply a 10 quid charge if you do not pay by a certain date if you are not on direct debit. My letter to them is going out as soon as I have changed ISP. Going for them to 'waive' the final charge on my account instead of me not going for every single late payment and non payment for dd charge on both accounts.

Im pretty certain they are legally required to keep bills longer than 12 months.

I very much doubt a senior manager agreed to that, was probably the tea lady on her way past his desk!

According to sections 221 and 222 of the Companies Act 1985, a public company is required to maintain records for a period of six years (section 222(5)(b).

This interpretation fits in with Inland Revenue legislation that requires prime documents to be retained for a period of six years - AFTER THE END OF THE RELEVANT ACCOUNTING PERIOD. That would mean some files need to be retained for up to seven years. The relevant legislation is found in Schedule 18 of the Finance Act 1998 (paragraph 21) - of particular significance is sub-paragraph (6) which states:

"The duty to preserve records under this paragraph includes a duty to preserve all supporting documents relating to the items mentioned in sub-paragraph (5)(a) and (b)."

Finally, key documents/application forms etc must be kept until 5 years after that business relationship has ended. This is a requirement of The Money Laundering Regulations 1993, 2003 and 2007. “

I'm thinking of doing the same thing of claiming back the £5 admin charge. How far back can I make a claim?

I would go back to the date the legislation started, trying to go back further may land you in a major paperwork exercise.

Keep your complaint simple and to one page - remember these are communication companies and they don't often communicate as well as they should!

Hi,i have just been on phone to Virgin and they kept on telling me that there chargrs are not unfair and are allowed to charge them. I got the impression no matter what it says in the 2013 regulations.time to send SAR i think.

barns66

I would go back to the date the legislation started, trying to go back further may land you in a major paperwork exercise.

 

Keep your complaint simple and to one page - remember these are communication companies and they don't often communicate as well as they should!

I'm going to write to them as not being forthcoming as to why they are now reducing charge to 45p. Only saying there has been a review.

Thanks.

Hi, I have eventually received a response from Virgin Media regarding obtaining a credit for the non direct debit charge.

They have offered to credit me for two years worth but not 2013 because " the regulation applies to contracts entered into on or after April 2013. as our most recent contract after this date was January 2014 so the refund will run from this date until January 2016 (we had already changed it to the lower price by February 2016)."

Is there any leeway in arguing this as I've been paying this charge since and before April 2013?

Thanks in advance

I have been fighting this for a while now

I got nowhere with the monkeys on the phone so I sent an email to the CEO so I will see what happens next

If I have to take legal action so be it

Result

Got 4.55p credited for every month since June 2014 so should be just over £100

Well done mmf...a result...lets hope others try the same route.

Excellent ..thread title amended to reflect the result.

Regards

Andy

Result

 

Got 4.55p credited for every month since June 2014 so should be just over £100

You got money back from Virgin Media???

WOW!

Another update

When they phoned me about it I was in a rush and half asleep he said it would be £54 but I've just had another call and queried the amount and it is £105 which has been credited to my account now so I have to say top marks to virgin media

Another update

 

When they phoned me about it I was in a rush and half asleep he said it would be £54 but I've just had another call and queried the amount and it is £105 which has been credited to my account now so I have to say top marks to virgin media