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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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PIP claim /DLA renewal


fletch70
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As a side note from your posts is that you stay most nights what do you mean by this? Do you sleep over most nights or stay till your partner goes to bed then you go home?

 

I ask this because you could be opening a whole new can of worms here...

 

Also as to your bills and financial arrangements how many bills are registered at your partners address?

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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All my bills are registered at my address including my uni address. All my partners bills are at his address including work address. Neither of us are registered as next of kin.

 

As for sleeping arrangements, that is my concern.

Any opinion I give is from personal experience .

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The reason for the delicate enquiry was to find out how many nights a stop over happens so to speak. The DWP have rules regarding this arrangement sorry for asking.

 

Also it could be that it could be seen as they could be a sort of carer and checking on you at least once a night for at least 20 mins but I'll say no more on this sorry to offend... you can look this up yourself to see what I mean...

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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i don't know if this applies as I have only experience claiming ESA but like ESA I would think get supporting medical evidence especially from your GP letter stating the same descriptors your trying to work out in order to score high enough in your PIP appeal though from your knowledge on ESA as seen on other threads im sure you already know this best of luck

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fletch, have you looked the living together as husband and wife or civil partners rules? Here's a link to the decision maker's guide page with the link in case it helps.

 

https://www.gov.uk/government/publications/decision-makers-guide-vol-3-subjects-common-to-all-benefits-staff-guide

 

HB

Illegitimi non carborundum

 

 

 

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Ok to give you an idea as to why I asked what I did ok.

 

My daughter stays with me often. My daughter is family obviously, but she can get a reduction in CT and or get carers allowance. But could this be seen as living here as she also has her own home too. That answer is no because of her role as carer. This also helps with DLA as I need overnight care. Can you now see what I was saying and asking?

 

It only matters if the relationship is seen as living together as a married couple for the purposes of claiming benefits. If this is seen as such this could cause issues...

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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I have read some of the link provided

 

As I see it

 

We each have our own property ( one rented one owned)

Each person has all their bills attached to their own place

The furniture etc in each property is owned by the person whose property it is i.e All my possessions are stored in my flat , all my partners possessions are in his

 

There are of course some items that are mine and stay at my partners e.g toothbrush, shaver, a few clothes and any current books that i am using

 

I can not be a member of two households (according to the rules) and as my property is in my flat for which I pay bills etc we can not be seen as living together

 

Does anyone disagree

 

On another note I have received the decision

It seems that they have taken the statement by the HCP i.e can cook beans on toast and don't have physical disabilities along with the fact there is no specialist or nutritionist advice I am able to cook-go figure

 

Anyway i will be writing my appeal over the next two days

 

Would it be appropriate to post it on here when it is done for constructive input?

 

I am not going to elaborate on my living arrangements just as RMW suggested talk about when I have proper meals and if I can phrase it correctly as mikeymack suggested

 

mikeymack, there are reasons why I can not PM - I am sure Citizen B would elaborate if you asked , let's just say i am not the messiah i was a very naughty boy

Any opinion I give is from personal experience .

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Happy to proof read in due course.

 

I'm apparently very adept at providing just the right information to encourage someone to make the assumption that will benefit me the most whilst being totally and absolutely honest.

 

ATOS, Maximus, Captia and DWP seem to love making assumptions, so I'm just helping them along a bit.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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MR decision uploaded as requested.

Edit.pdf

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks Citizen B

 

Here is a draft of my appeal letter

I am not sure about the bathing question , if it looks as if I am using a scatter gun approach then i will leave it out.

While i do suffer social anxiety and only make familiar journeys i do not think that it is worthwhile following the mobility route

 

I would like to appeal against my decision to refuse Personal Independence Payment .

 

My appeal is based on two grounds as I believe the evidence and decision on all other grounds has been appropriate.

 

Ground 1

Preparing and Cooking Food

 

I do not believe that the decision maker understood my problems with preparing a meal. Firstly the only question the assessor asked me was whether I could cook beans on toast ,I do not believe that this is what the legislation intended when it described a simple one course meal from fresh ingredients. I did try to raise this with the assessor and again in my request for a manadatory reconsideration but was told by the assesor that this was the definition he had been given.

 

In reality the cooked meals that I eat are either meals paid for , usually at college or cooked for me by my partner. All other meals are snacks such as snack soup, pot noodles, cereal etc. The reasons that I do not cook are several fold

1. I lack the motivation to cook and just can not face the struggle of preparing the food as needed. When I arrive home from University I am emotionally and physically tired which means that for some time I just do not have the will to cook.

2. In the past when I have used a cooker I have either left the hob or oven on long after it is needed. I have had to contact a neighbour to go into my flat to check if the oven was left on because I had left the flat and could not remember. When with my partner I have left the gas hob burning which has been found some time later.

3. Eating meals , although important in management of my diabetes frequently exacerbates my I.B.S. I usually have to use the toilet several times soon after eating a meal although there is no way to predict this. As a result I do not eat breakfast before I leave for University or meals when I know I have to leave the house. My IBS has caused me some great embarrassments due to eating and I have now had to modify my eating and life to cope with this.

 

 

 

Ground 2

Bathing and Showering

 

While I admit that I am able to use the over bath shower at home I must point out that I have a non slip matt in the bath so that I don’t slip and that the bath has handles which I use when getting in and out of the shower.

 

When I am at my partners there are no shower facilities and the bath does not have handles, as a result he helps me out of the bath most times. This is because I slip and fall back into the bath without help.

I must stress that I never have a bath when I am alone

Edited by citizenB
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Any opinion I give is from personal experience .

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You need to quote the criteria you think you meet. You then need to explain why you meet it and examples. Because some of the criteria you refer to, says something about help from another person, (ie, there's something about supervision / assistance when cooking) I'd also explain how a person would help. So, you said that you sometimes leave the oven on, therefore, you'd need someone to check that once you've finished cooking your meal, that you've turned the oven off.

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Thanks HB

 

Since that sticky was written I think things have changed a little in that I need to download a form from the internet , fill it in and send it off. The contents of the appeal wording however seem to be great. I will try to get something better written up over the next day or two. I know at least I can input it into the document before I print it off.

 

There is clearly an art to this that i do not have

Any opinion I give is from personal experience .

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Where would I find the internet form please, fletch?

 

The stikky template is based on my own appeal a while back, there are others online. My OH did a lot of the work researching the DWP's rules and descriptors and using their own rules against them. I went through the Atos report on me and highlighted where it was wrong or contradicted itself and that was the basis of my appeal. I won. :)

 

HB

Illegitimi non carborundum

 

 

 

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fletch, I'm a bit tied up for the next day or two but haven't forgotten my offer to help. I'm with HB that you need to expand your statement and include the actual descriptor which you feel you meet. It's almost like talking to an idiot and taking them step by step through the process, eg. this is the descriptor I meet, this is the condition/effect of the condition that causes it, this is why I need the aid/help, this is what would happen without it, this is how often. Remember the 50% rule - you must need the help more than 50% of the time, and particularly remember the 'reliably' criteria. It would help enormously if you were able to expand on why you wouldn't meet each of the reliability criteria without the help/aid.

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RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Thank you both so much. i am up to my eyeballs in writing an essay at the moment on the charming(but fascinating) subject of the Holocaust but I am giving myself a day off tomorrow so will work on a much more in depth letter.

 

HB I have been to tribunal before on several occasions both for myself and my late estranged wife and always won until the last one. It is of course much harder to get them to believe the person concerned than say an estranged wife. I absolutely hate it as trying to tread that fine line between explaining how it affects you and exaggerating the effect is incredibly difficult. Sometimes I think I should just make it up but I know that it is a silly idea.

Any opinion I give is from personal experience .

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Hi Mikey

 

I have been told, within the last year so current I imagine that even when a submission is made to tribunal the DWP can amend their decision

 

What I find incredible is that they have used the fact that there is no dietician or expert on my case, clearly that may be the case if I had a chronic eating disorder or maybe terminal illness however I am talking about cooking a meal . That will be brought up in my appeal.

 

As I said I hope to get onto it tomorrow

Any opinion I give is from personal experience .

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What you have not been told or have queried something that is known as a substantial meal. Please check this out. The reason for this is that beans on toast is a snack and not a MEAL.

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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