Packaged accounts are current accounts that have ‘benefits’ attached. Such as Travel Insurance.

It is a good way to obtain Travel, Mobile or breakdown insurances. However, you might be able to get these cheaper elsewhere and those included in the packages were not always beneficial to the customer.

However, for this type of account, a monthly fee is charged, usually about £10 - £25.00 per month. – Doesn’t sound too much when you say it like that, but say £120.00 - £300.00 per year and that could be quite substantial.

If you made a decision to take a packaged account for these benefits then all well and good.

If you didn’t, and were advised that this was the only way you could have a mortgage or other type of loan, credit card or overdraft with your bank or it simply appeared – then you were mis-sold.

If you were mis-sold, then you can reclaim:-

Reasons for mis-selling

You didn’t know you were paying for this type of account and don’t remember ever agreeing to having this account.

You were upgraded without your knowledge.

You were told you would be eligible for travel insurance but later found out this wasn't correct.

You weren't told you wouldn’t be eligible for one or more of the insurance policies.

You were told you had to get the account in order to take out a loan / overdraft / mortgage.

You were told you wouldn’t be eligible for the Banks' fee-free accounts and had to get one.

You weren't told there was an alternative, free account.

You tried to cancel the account but the bank wouldn't let you .

There is a draft reclaim letter in the CAG library. HERE

Ideally you should fill out a copy of the statint.xls sheet HERE

Please start your own thread in the appropriate Bank Forum to chart your progress and to ask any questions we might not have covered.

This is not to be used for Bank Charges and/or unfair interest