Hi. I'm sorry if this subject is in wrong section!

I have received a letter from a bailiff company with regards to a debt which is currently in a repayment plan.

The issue is, on the reverse of the letter is a letter to another of their debtors, including names, address and details of the debt they owe.

Do I ignore it?

Should I contact the people on the letter?

Do I make a formal complaint to the bailff company?

My worry is that if I have received someone else's details, then they could have received mine. Is this a breach of confidentiality? DPA?

Thanks in advance for any responses

Bailiff advice should be along soon to give spot on advice but it certainly warrants a complaint surrounding data protection.

I wouldn't be using that as an excuse to not sort your own issues if you have one?

is there a debt that you are currently involved with that includes bailiff involvement?

dx

I wouldn't be using that as an excuse to not sort your own issues if you have one?

 

 

is there a debt that you are currently involved with that includes bailiff involvement?

 

 

dx

At no point have I said, or suggested, I'm using it to prevent sorting my own issue out. As stated, I have a repayment plan which I'm happy paying as I acknowledge I have a debt which is mine to repay!

My issue is someone may have been given my private information in the same manner that I have received someone else's. Please read the post again instead of jumping to conclusions!

Deal with your own matter of course, but you should take a copy of the letter and send it to the person whose name appears on the back and tell them what has happened and tell that that their data has been compromised.

Tell them that they can come here for help.

Do not refer it back to the enforcement company.

You should also visit the Information Commissioner's website where there is a complaint form for this kind of stuff.

Hi. I'm sorry if this subject is in wrong section!

 

I have received a letter from a bailiff company with regards to a debt which is currently in a repayment plan.

 

The issue is, on the reverse of the letter is a letter to another of their debtors, including names, address and details of the debt they owe.

 

Should I contact the people on the letter?

 

Do I make a formal complaint to the bailff company? My worry is that if I have received someone else's details, then they could have received mine. Is this a breach of confidentiality? DPA?

 

Thanks in advance for any responses

I would suggest that you take the good advice given by Bank Fodder and forward the letter to the named person. It is only small enforcement companies that manage their own postal service. All other companies use outside mail companies and my personal opinion is that this was merely an error with postal machinery.

By alerting the name person to the letter it may avoid their debt escalating and an enforcement fee of £235 being added.

Excellent advice from Bankfodder and Bailiff Advice, I would do what they suggest ASAP.

Agreed with the above but as a breach of DPA it should be reported to the ICO. Yes it might be a small breach but there may be others involved....

I would agree with all the above EXCEPT the bit about not informing the bailiff company. I would report as suggested above but i would also inform the bailiffs as they may have a fault somewhere and a report from you could help them solve it before this happens to someone else.