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    • Hi welcome to the Forum.  If a PCN is sent out late ie after the 12th day of the alleged offence, the charge cannot then be transferred from the driver to the keeper.T he PCN is deemed to have arrived two days after dispatch so in your case, unless you can prove that Nexus sent the PCN several days after they claim you have very little chance of winning that argument. All is not lost since the majority of PCNs sent out are very poorly worded so that yet again the keeper is not liable to pay the charge, only the driver is now liable. If you post up the PCN, front and back we will be able to confirm whether it is compliant or not. Even if it is ok, there are lots of other reasons why it is not necessary to pay those rogues. 
    • Hi 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No  7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice' I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof?
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    • Huh? This is nothing about paying just for what I use - I currently prefer the averaged monthly payment - else i wouldn't be in credit month after month - which I am comfortable with - else I wold simply request a part refund - which I  would have done if they hadn't reduced my monthly dd after the complaint I raised (handled slowly and rather badly) highlighted the errors in their systems (one of which they do seem to have fixed) Are you not aware DD is always potentially variable? ah well, look it up - but my deal is a supposed to average the payments over a year, and i dont expect them to change payments (up or down) without my informed agreement ESPECIALLY when I'm in credit over winter.   You are happy with your smart meter - jolly for you I dont want one, dont have to have one  - so wont   I have a box that tells me my electricity usage - was free donkeys years ago and shows me everything I need to know just like a smart meter but doesnt need a smart meter,  and i can manually set my charges - so as a side effect - would show me if the charges from the supplier were mismatched. Doesn't tell me if the meters actually calibrated correctly - but neither does your smart meter. That all relies on a label and the competence of the testers - and the competence of any remote fiddling with the settings. You seem happy with that - thats fine. I'm not.    
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Late payment charge Bright House


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I have recently moved and my bank said BH rejected payment.

I called first thing Monday morning to pay them and sort out address.

Staff where just rude and said i had to pay £15 charge

I cannot afford this and told them i want to pay what they didnt take sat. They are now asking for this weeks payment early too !!

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unlawful

under fca rules.

 

 

I'd also get all the stupid insurances reclaimed too.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thx

Where does it say in FCA rules.

I only had my own insurance for about 6 months, does that matter or can i get it all back ?

Also they have none stop harrassed me even though payment only a few days late.

Doorstep collector is coming everyday he said.

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He is not allowed to call at your house. Send an email to brighthouse and tell them your revoke all permission for them to come to your house. If they refuse and they still come, do not answer the door, and call the local police.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good Afternoon Lyly, Thank you for your feedback.I do apologise for the experience you have recieved, so we can look int this could you please give our Customer Relations Team a call on 0800 526 069 or please email the full details to [email protected] and we will be happy to help, quoting reference: 239328.Many Thanks, Jason BrightHouse Web Relations Team

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You say you apologise but its an inherent part of your business method jason, as evidenced by threads on this stie and others, and even video recordings. All you do is pass the buck to the store itself, unless you can see that the police are likely to be involved, then it becomes damage mitigation.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 5 weeks later...

Late reply

Jason I have emailed but no one is responding to my requests.

The only result I have had is that they have stopped the doorstep collectors.

Do i need to do a subject access request for the insurance to reclaim.

Also can i only claim it back for the time i had home insurance.

Also reported fault with washing machine to be ignored twice now

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Good afternoon Lyly,

 

Thank you for getting back in touch.

 

I have checked your complaint reference and have not been able to locate your email. Further to this, I am unable to find this in the Customer Relations inbox. I do apologise that it has not be found.

 

I believe the telephone call your received was from our collections department enquiring if there is anything they can do to help assist with your account, as the Customer Relations team do not have your account details.

 

Please could you re-send the email to [email protected] and in the subject, please write 'For the attention of Jason CAG'. Please include your account details. This way I will personally check and ensure your complaint is dealt with.

 

Many thanks

 

Jason

Web Relations

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Do i need to do a subject access request for the insurance to reclaim. - yes

Also can i only claim it back for the time i had home insurance.- no the lot..several successes already since you were last here

Also reported fault with washing machine to be ignored twice now

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?432591-Brighthouse-Query-DLC-OSC-odd-payment-schedule-**WON-£3468.91-thro-FOS**

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Their latest ripoff - I always make my payments over the phone by debit card on a Saturday.

My call normally goes through to the store.

 

 

Last Saturday was of course Boxing Day so I assumed that some sort of automated payment line would be in operation.

I was away over Christmas and got home just after 4pm on Boxing Day.

 

I'd received a text earlier in the day to advise that it was my due day so I could call in or phone "before 530pm".

I phoned just after 410pm, to be told by the store "sorry, the tills closed at 4pm, so can you call on Monday to make your payment?".

No problem, I thought,

 

 

I phoned on Monday morning to be told that I had to pay £11 of late payment charges as I hadn't paid on Saturday!

 

 

When I queried this, stating that the text said I had until 530pm, I was told that that was a mistake and that I should have known they closed at 4pm! :mad2:

 

I flatly refused to pay any extra charges and eventually, very reluctantly, the charges were removed.

 

A cynical and deliberate ripoff!

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contact the main man and tell him that their useless systems have done this and ifthey dont rectify including removing the late payment marker, you will contact the FCA and the ICO

 

Brighthouse

 

Mr Leo McKee Chief Executive

 

Email [email protected]

Telephone 01923 488200

Website http://www.brighthousegroup.co.uk

 

Postal Address 5 Hercules Way, Leavesden, Watford, WD25 7GSM

Company Number 06250176C

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Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

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Late fees should never be applied to.any account anyway. You know they're unlawful and not a true reflection of the actual costs when sending a letter or calling them on.the phone

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good Morning matchmaker,

 

Thank you for getting in contact.

 

I am sorry to hear you had troubles when making payment on Boxing Day. It is correct that a message was sent out stating payments would be taken up until 5.30pm as per usual opening hours. All telephones calls made to all stores were to be re-directed to our payment centre so all customers were able to make the full payment on the account.

 

Unfortunately, not all calls were diverted correctly and this was not known until the following week.

 

The late fees should have been removed which I believe has happened. I would like to apologise for any inconvenience caused during this time.

 

If you wish to discuss the situation further, the Customer Relations team would be happy to help and can be contacted on 0800 526069.

 

Many thanks

 

Jason

Web Relations

 

Well, Jason.

 

In the post today I received two letters dated 30th December (2 days after I was told that the charges were removed) intimating charges totalling £11 (2 x £5.50) imposed on 28th December for "Late Fee"!

 

Maybe I'd be better going to the FCA or Watchdog...

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give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 7 months later...
give the FOS a ring.

 

 

they've recent demanded brighthouse refund all charges and insurances + interest in quite a few complaints to them.

 

 

dx

 

Do you have a link for this?

BH have suspended late fees for the past few months,

with I understand no immediate plans to re-introduce them.

 

 

There must be FOS link on the subject

I'll be damned if I can find it, and guess what nothing is on their website. Wonder why. hahahaha

 

Thats gotta hurt their profit. :) :)

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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In this forum

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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