Ok, CFO lending have just responded to my complaint and said they basically agree they lent to me irresponsibly and were too harsh with collections.

They have offered to half my balance from 2k to 1k - removing interest.

Now they were my worst lender, I rolled over loans with them non stop for months, years. They lent to me even with a DRO. They did no checks at all and were horrificly harrassful.

I paid them zillions in interest and charges, and then they offered me CFO resolve, MORE credit after a year of defaulting which TRIPLED my balance with them.

I think I should take to the ombudsman, but could I expect a better outcome? Personally I think the loan should be wiped completely plus compensation. I mean my loans went like this:

200 - 250 - 450 - 550 - 750 - 900 with MULTIPLE months of rollovers in between.

Whats your opinion?

Do you have a record of these roll-over loans ? CFO had a habit of charging interest on interest which made their published APR incorrect. I did a calculation for someone I was helping fight these cretins - it was reported to the FOS together with CFO's offer for their "resolve" service and their loan was written off. I can't get the example to sit in this post, so have affixed a pdf.

Hi,

Yes, I asked them for a statement of account which shows exactly what I paid, however I know for a fact some of my payments arent on there but they are on my bank statement, and I know a lot of my loans were top up loans like you have shown

Are you familiar with Excel spreadsheets ?

Yep

OK, if you set up a sheet in the same way as the example I posted you should be able to see how your interest rate has been calculated

messedaround, absolutely take this all the way to the FOS - their offer is laughable given what y.ou have described