Thread: Welcome Finance PPI

Originally Posted by MICHFERGIE

Hi there I need some help I too was misold PPI and I am trying to get some help , I have been told by the wonderfull Welcome that I will only get a partial refund and it will ccome off the agreement my payments will stay the same.

Is there no way I can get a full refund plus the money in cash, I do not want to have this taken off the agreement at the end.

What do I do I would appreciate any help


Thanks

Michfergi

mmmm Lloyds TSB tried that line with me..yeah right.. Stuck it out and eventually got a cash refund of the premium plus interest..
http://www.consumeractiongroup.co.uk...yds-2-ppi.html

Ian

Hi Michfergie

Can you give us more information. When did you take the loan out? How long has it left to run? What was the cost of the original loan? How much were you charged in PPI?

As much information as you can give will help more experienced members give you a more rounded answer.

Look forward to hearing from you.

Gemspan

Hi there

I'd suggest that you have a good look for the original agreement. This agreement will list everything and will quote all interest rates etc., If you cant find it then right to them quoting the Consumer Credit Act (do a search for template letter to send to them - you will find it in legalities section where people are looking for an original copy of their agreement). Have a good look through that section and familiarise yourself with the Act and also the type of thing you will be dealing with. There is a thread in this forum which sets out the correct way to claim back PPI. Have a look at that. It will give you most of the information you are looking for. You can then ask questions if you are unsure about what to do.

It sounds to me as if they are just trying to pass you off and hope that you will go away. The best way to deal with something like this is to arm yourself with all the information you need to succeed. This forum has a wealth of information at your fingertips but you do need to search and read quite widely around the subject and you also have to have your original documents so that you know the exact figures.

Hope this helps. Good luck.
Gemspan

Hi,
You really need to get hold of all the original documents, agreements to see excatly what the costs for the loan and the cost etc for the PPI.

What I can make of the above (correct me if I am wrong), you took the Loan out through Sanderson Motorhouse to buy the car, They would have been acting as Agents/ Brokers for Welcome Finance. If that is the case you will have to take your complaint up with Sanderson Motorhouse regarding the mis selling of the PPI. As welcome will have stated Correctly that if you did not set the agreement up directly whith them they cannot be responsible for mis selling the PPI.

I have a similar ongoing case against GE Money/Purpleloans, they were acting as Agents for Firstplus. I have been fighting over this one since September this year, so it may be a long slog to get it sorted out with Sanderson Motorhouse.

PPI is optional, well it should be, but there is far too much hard selling goes on with PPI, I was told no PPI then NO Loan..thats Crap..

The mis selling of PPI is a new area really for reclaiming, I have had 1 success a while back, but you could have a fight on your hands, what it will come down to in the end is your word against theirs.

The more information that you can gather the better, Once you have all the Information we may be in a better position to advise / help etc.

Good Luck
And dont give up....

Ian

I thought that they had arranged the finance for you ..No problem.

The best way to proceed is to Submit a S.A.R - (Subject access request) under the Data Protection Act to obtain all the agreements etc that they hold regarding your account. Also state in your SAR that the information that you reguire also includes any transcripts of telephone conversations. I know you said they told you that they did not record calls, I find this a bit hard to believe that they do not at least record a percentage of calls. At least if you ask for any transcripts of calls and they dont supply any..they cannot obviously turn up should the case go to court with a copy of a recorded telephone call as evidence.

You have to just think about covering every avenue, After all they told you No PPI then no Loan and that is total nonsense,and they know it.

The more Information that you can gather puts you in a far better position to fight your case with them.

Ian

Hi,
I would say that your complaint should be well and truley with Netcars, they sold you they product and are liable for their actions. Even though the salesman involved no longer works for Netcars, Netcars themselve have Vicarious Liability for the Actions, Omissions and Misrepresentations of the salesman who was an employee carrying out duties on behalf of Netcars.

I am currently fighting a very similar thing with GE Money, they were acting as Brokers for Firstplus at the time took out a loan. My complaint re the PPI issues are with GE as it was their salesman that mis-sold me the policy.

Good Luck

Ian

keep going


dx100uk

Originally Posted by MICHFERGIE

Welcome finance have offfered me half of the PPI refund but not all I have therefore gone to the finanancial Ombudsman who have come back with this reply

Thank you for your e-mail

The type of agreement you have with the firm is not currently regulated by the Financial Services Authority and does not fall within our remit.

You can contact The Finance & Leasing Association who may be able to help you further, their details are as follows-

The Finance & Leasing Association
Elizabeth Machin
Imperial House
15-19 Kingsway
London
WC2B 6UN

What do I do now do I take them to court? if they have offered half should I accept and leave it?
I would appreciate any help

Hello and welcome,
Do not appear to be rude, but

Why, oh why would they give you half of a refund, because they felt like being nice.

I am not an expert, but personally if they offered me half I would view that as an admission to guilt to mis-selling and they are trying to fob you off with half, If you pursue this you will get it all. I am having this problem with a company who has admitted it, in so many words, and they are just trying to shut me up with a token payment and hope that I will accept it and go away. I won't!!!!

Where are you up to, have you sent your prelim letter asking for the full refund. Is it your letter before action. If they are offering this goodwill gesture at the lba stage, I would start the small claims court.

They have to know that you are serious in this, otherwise accept the goodwill gesture, they win and keep the rest.

I wish you luck and hope that your make the right decision for you

Another one of those Gestures Of Goodwill,

Defination of gesture of goodwill -- Oh Sh*t we have been found out, here have some money and bugger of and leave us alone..

Of course that is only my Interpretaion of the gesture of goodwill...lol

Ian

Oh well, lucky you)))
I haven't got any offers from WF..Listen to the guys and keep going....u ll get everything at the end....

5 threads merged does the PPI relate to your other Welcome thread ?