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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cancelling your Gym Agreement - Get it right !


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Most of the threads started here are from users who’ve had problems AFTER they cancelled their gym m/ship, or tried to.

 

Use this guide to cancel properly and avoid months of harassment from the likes of Harlands, ARC Europe, etc.

 

Still in the minimum m/ship period ?

 

If you are still in the minimum initial m/ship period, you can only cancel in the event of :-

 

Redundancy, or a significant drop in income.

Moving home so the trip to the gym is too long.

Moving jobs if you used a gym close to your workplace before, during or after work.

Illness or injury leaving you unable to continue use of the gym.

 

On a rolling monthly agreement, or beyond the minimum m/ship period ?

 

Generally, you need to give one month’s cancellation notice.

Eg, your DD is paid on 12th of each month so give notice between 13th September and 12th October, let the DD be paid around 12th October and cancel the DD mandate once it’s paid. You should have gym access until 11th November.

 

David Lloyd continue to require 3 months unless you cancel before the initial 12 months ends. We’re working on this.

 

Get and keep proof of cancelling

 

If sending a written letter, use Royal Mail Signed For delivery (currently £1.73). Print a copy of the Tracking Report and keep as proof.

 

Or take 2 copies of the letter into the gym, leave one with gym staff and get the other copy signed with staff member’s signature, printed name, time and date. This is your proof of delivery to the gym.

 

Do NOT cancel by phoning the gym.

 

Do NOT rely on simply telling gym staff you are cancelling. They may not action your request.

 

Do NOT rely on handing a cancellation letter to staff. We’ve seen countless examples of such letters “going missing”.

 

Do NOT use the gym’s online contact system to cancel as you’re unlikely to get the proof you need.

 

Do NOT cancel by email as it's more difficult to prove receipt by the gym.

 

:-)

 

 

 

Cancelling Your Gym Agreement - Get it Right.pdf

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

 

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