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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Step 1 - Encouragement required!


dannym99
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Hi guys,

 

Been reading some of your fabulous comments over the last week or so and have made my first move today by posting the SAR letter.

 

I have sent it to the Senior Customer Relations Manager - is this correct?

 

Would love to hear from some people who have experienced success or are in the latter stages of their claim. What should I expect next??

 

Just need a bit of moral support and encouragement really!

 

Kind reagards to you all

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Hi Danny, I'm afraid I'm only at the stage of sending off my request for payment myself but having said that I like to offer support and encouragement wherever I can - we're all in the same boat. The good news is remember the banks don't want to go to court, there's lots of help here for every stage of your claim and for encouragement too. Well done for posting - onwards and upwards from here!

 

I sent my SAR letter off to:

Royal Bank of Scotland Plc

36 St Andrew Square

Edinburgh

Midlothian

EH2 2YB

and got my statements back about 10 days later - pretty quick I thought. They must have taken on more staff to deal with these recently!! :lol:

I'm looking for the correct wording for a letter asking for charges plus simple contractual interest at the moment. If I find it, i'll post a copy on my thread Sweetrevenge vs Royal Bank of Scotland. Let me know when you get your statements back and good luck :wink:

:lol: Sweetrevenge :lol:

Don't get mad - get even!

If I've helped you please hit my scales 'n' bump my rep!

 

RBS (My A/c) S.A.R - (Subject Access Request) sent /10/06, statements rec'd 20/10; Prelim sent 3/11/06, s*d off letter rec'd 20/11; LBA sent 28/11, Settlement offer rec'd 18/12

WON at LBA with compound contractual interest £607

 

RBS BF Account S.A.R - (Subject Access Request) sent 4/11, part response rec'd 28/11, further info sent 3/12 awaiting statements at 20/12, Sent LBA 19/01/07. Received all statements resulting in 3 claims, £1,278, £4,279 and £7,250(!) all with contractual interest.

 

 

This is now very out of date!!!!

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Hi, danny,

When I told friends and family I was about to sue my Bank they all laughed and said I had no chance whatsoever, well It's me that's laughing now! I'm skipping down to Edinburgh Sheriff Court tomorrow to start my first Summary Cause, should get my cash back in time for santa.

 

Best wishes with your claim.

It's your money! you will get it back.

 

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Scott,

 

I had exactly the same response from my family & friends...I got laughed out the room when I tried to explain what I was hoping to do. Hopefully I'll have the last laugh though!

 

Keep in touch mate and let me know how things are going. And thanks once again for your kind words of support - it helps when everyone around you thinks your mad for trying to sue a bank for your money back!

 

Cheers again!

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  • 1 month later...

Good luck Danny, I am at about the same stage as you. I hope i get as prompt a response as SR, although i will be way during that time frame.

 

Stick to your guns, there are lots of experience and help in this forum.

StyX Has Won

 

RBS - £2,500

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Danny take a look at me thread - won already!! With any luck you'll be the same.

:lol: Sweetrevenge :lol:

Don't get mad - get even!

If I've helped you please hit my scales 'n' bump my rep!

 

RBS (My A/c) S.A.R - (Subject Access Request) sent /10/06, statements rec'd 20/10; Prelim sent 3/11/06, s*d off letter rec'd 20/11; LBA sent 28/11, Settlement offer rec'd 18/12

WON at LBA with compound contractual interest £607

 

RBS BF Account S.A.R - (Subject Access Request) sent 4/11, part response rec'd 28/11, further info sent 3/12 awaiting statements at 20/12, Sent LBA 19/01/07. Received all statements resulting in 3 claims, £1,278, £4,279 and £7,250(!) all with contractual interest.

 

 

This is now very out of date!!!!

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I am at the same stage myself so know exactly how you feel. You will find lots of useful info on this site to help you and will get plenty of help and encouragement from other claimants. Stay with it.

 

Good luck,

 

jessejames

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