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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Zinc/CRS/Harlands


MahoneyUK
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Hello, just stopping by to bring you yet another issue with the infamous Harlands/CRS/Zinc triad.

 

me and my girlfriend joined the gym back in 09/14.

I went for about a month (typical) and then decided I did not want to go anymore, I cancelled my direct debit.

 

 

I have very recently sorted it out and gave Zinc an offer for what I owed exactly (11 x £9.99 payments),

did not take the offers they were giving me of course as these included 'charges' which obviously I am not liable to pay in any way.

They accepted this with no issues and as far as I am aware my side of things is sorted.

 

 

My girlfriend's situation isn't as simple.

She had sent them an almost identical e-mail as me (only things different were the number of months owed and hence, the settlement offer.)

She received a response saying that they would accept the offer,

however they would refer the remainder back to Harlands (i.e. themselves, as we all know they are in the same office, doh) to decide on.

My problem is that I don't know where that leaves my girlfriend.

 

 

Does this mean that they are technically still trying to incur extra charges on her that she isn't legally liable to pay?

Should we take that as a termination of agreement?

Should we tell them we are going to wait for Harland's verdict before any payment is made?

 

 

I would know what to do usually but the way they have worded their response seems a bit crafty in an attempt to strike fear and guilt.

 

 

I will provide the e-mails below for context.

Any advise would be appreciated!

 

Dear .....

 

Thank you for your email 18th August.

 

I understand that you are querying this amount from our client

and I can confirm that this balance is a result of the gym membership

that you signed up to with Xercise 4 Less Bristol for £9.99 a month.

 

In order to resolve the matter, we can offer you a settlement of £147.32 which can be paid in 3 monthly instalments.

Once payment has been made, we will close the account and return it to our client

 

If the settlement amount is not affordable, we would be happy to set up an affordable repayment plan on the full outstanding balance of £196.42.

 

Please contact us on the details below at your earliest convenience, so we can discuss the best way forward for you.

 

If we do not hear from you within 7 days, your account will fall back into the collections process and may run the risk of being returned to our client.

 

Kind regards

 

 

..............

 

Dear Holly,

 

Please see e-mail dated 20th Aug 2015 below for reference. This reply is further to said e-mail.

 

I regret I will have to decline your settlement offer.

The reason for this is because my agreement with Harlands is for a minimum term of 12 monthly payments of £9.99.

According to my records, I have currently paid 4 of these monthly payments and therefore have 8 more to pay,

equating to a total of £79.92.

 

 

This is of course different to the balance you claim is £196.42, and is also different to the settlement amount you have offered me for £147.32.

Therefore, I am currently only willing to settle with the amount equal to what I rightfully owe your client, Harlands, which is indeed £79.92.

 

 

I am more than happy to pay the full settlement of £79.92 immediately as I am in a position to do so at this moment in time.

I must add that if any further requests from yourselves or Harlands are directed at me to pay any more than the amount rightfully owed,

this will be regarded by myself as an attempt to incur penalty charges.

 

 

This would be an unlawful action on your/your client's part, and by continuing to request such penalties which are not enforceable by law,

it would therefore mean that I would have to consider my agreement with Harlands as terminated on this basis.

 

I look forward to your response.

 

Sincerely,

 

......

 

Good afternoon

 

Thank you for your email, the contents of which have been noted.

 

I would be happy to accept your payment of the undisputed balance of £79.92.

I need to make you aware that the remaining balance of £116.50 will be returned to our client

advising them of your dispute as they may wish to pursue the matter further.

 

If you are happy to continue on this basis, please confirm that the payment of £79.92 is an affordable amount

and you are up to date with priority bills such as rent / mortgage / council tax and utilities.

 

Please contact us on *** or 01789 273149 as soon as it is convenient, so that we can set up your repayment plan.

 

If we do not hear from you within 7 days, your account will fall back into the collections process and may run the risk of being returned to our client.

 

We look forward to hearing from you soon.

 

Kind regards

 

......

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why are you paying ALL the outstanding months?

 

 

simple cancel the memberships and you will only owe 'until that month'

as per their T&C's?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I suggest you read a few threads in this forum.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Just because you get a scary letter does not mean that you have to pay it

 

Why oh why are you paying a debt collector

 

Any money if any should go direct to the gym

 

The debt collector has brought this non existent debt for a few £'s and made a packet

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Hi Mahoney and welcome to CAG

 

Deal briefly with your case, you signed up to a 12 month agreement and gave no acceptable grounds for cancelling, namely, illness or injury; moving home or place of work; redundancy. That's why paying the 12 month's fees but no admin fees was a plausible option to avoid months of harassment from Harlands/CRS, Zinc, etc. However, I would have tried to pay the gym direct, as suggested by others.

 

Turning to your GF's case, if the email exchanges were with Zinc, reply saying :-

 

I refer to your email of xxdate.

 

I am not willing to pay £79.92 to Zinc, only to have Harlands still harass me for unlawful and unenforceable penalty fees.

 

Return the matter to Harlands if you wish.

 

Then you can deal with Harlands and offer them £79.92, but no admin fees on top.

 

If they refuse, write back confirming their attempts to charge unlawful penalties are unacceptable and you hold them in breach of contract. Accordingly, you will not deal with them further.

 

:-)

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  • 4 weeks later...

Client name: Xercise 4 Less

Outstanding balance: £196.42

 

 

 

Good afternoon ...,

 

 

 

Thank you for your email.

 

 

 

As we are unable to resolve this matter for you, I need to advise that we have now closed your account with Zinc and returned to our clients.

 

 

 

Please contact Xercise 4 Less directly for any further queries. We will advise them of your dispute as they may wish to pursue the matter further.

 

 

 

Kind regards

....

 

So do we wait for X4L to make the first move or should we initiate it?

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Hi Mahoney,

 

CRS will probably contact you when Zinc report back to them.

 

Keep us posted .............

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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