Good evening,

This is my first post and I hope that I have posted on the right forum.

In June this year I received a bill from EE for £527.26.

I telephoned EE and asked if I would be able to clear this large bill in installments. EE refused to set up a payment plan.

On 17th June I paid £80.00,

on 30th June 2015 I made a further payment of £60.00.

I made a payment of £50.00 on 10th July 2015 which reduced the balance to £337.26.

I contacted EE in July to ask for further time to clear the remaining £337.26.

The customer service agent again refused to set up a payment plan and got angry stating that he would be forwarding my details to a debt collection agency.

On 11th July a new bill was sent out for £396.34. £46.31 was the monthly plan charges and the balance of £337.26 from the previous month.

On16th July I received a formal demand from Buchanan Clark and Wells for £438.95.

I telephoned Buchanan Clark and Wells and explained that I was unable to pay the amount requested in one go and the customer service agent then went through my weekly/monthly outgoings and said that I was on a low income so get would get another department to get back to me. Nobody contacted me.

On 11th August a new bill was issued by EE for £444.30. £37.05 of that amount is the monthly plan charges.

Now I was confused.

EE were refusing to take further payments from me and had directed my account to Buchanan Clark & Wells for collection but EE are continuing to send bills. Who do I pay?

On 27th August Buchanan Clark & Wells sent a Notice of arrears Letter asking for £438.95.

I can't affiprd to pay that in one go.

Admin charges are also included.

I am willing to clear the total amount but would need to do in instalments.

I telephoned EE last night to see if they would allow me to make a payment and set up a payment plan and it got heated.

The telephone agent said EE had put a marker on my credit file and so have BCW.

The EE telephone agent said the default marker on my credit file would be marked as cleared after the total was paid in full.

The telephone conversation was heated and ended badly due to the EE telephone agents attitude.

Please advise me how to move forward.

I am willing to pay the amount requested but need to do so in installments due to other outgoings.

This is worrying me.

That is everything.

Thank you in advance for any advice you are willing to share.

worriedparent2

Hello & Welcome.

This is absolutely nothing to worry about, it is a tin pot moby phone debt, and they are lying to you.

STOP discussing anything with either of them over the phone, you MUST keep everything in writing.

If BCW ring, laugh and hang up, repeat the process, and keep a diary of events also, with a view of reporting

both outfits to the police for the criminal offence of harassment if they persist.

Do you OWN I&E, and DO NOT give them this info, as it is your personal I&E, not something for them to laugh at and then demand you pay money that you can't afford.

Start EE's complaints procedure and exhaust it, their employee lied to you by wrongly stating that once you had paid the default would be removed from your credit file, WRONG, once it is on there it stays for 6 years regardless of whether the debt is paid or not.

Slow down first and take stock of the situation, this is NOT a priority debt, as such, if needs be all it will attract is the legal token payment of £1 a month, and there is nothing they can do about it less for spitting their dummy out.

What paper work have you had from EE?

Have you had a default notice, giving you a specific date (dd/mm/yyyy) by which to rectify the account, before the terminate it?

Has the account been terminated?

If so then they are unable to add anything furter to it in the way of charges/fees and interest.

How long was the contract for?

EE's complaints address. http://ee.co.uk/help/safety-and-security/my-digital-life/ways-to-complain

Firstly...

Stop talking. To no powers debt collectors on the phone!!

They are not baillifs

And have no such legal powers

Nor any legal remit to add anything to your bill.

So what is the package you have?

What do you pay ee for?

Your credit file is prob trashed already

So don't worry about that...

Pay what you can when you to ee

You don't have to gain anyone's 'permission!!!

Dx

Here's a budget sheet for you to fill in when you want, there is NO requirement for you

to give this information to anyone, it is for YOU to use.

https://www.nationaldebtline.org/EW/steps/step2/Pages/Step_2_11.aspx

Firstly...

Stop talking. To no powers debt collectors on the phone!!

 

They are not baillifs

And have no such legal powers

Nor any legal remit to add anything to your bill.

 

So what is the package you have?

What do you pay ee for?

 

Your credit file is prob trashed already

So don't worry about that...

 

Pay what you can when you to ee

You don't have to gain anyone's 'permission!!!

 

Dx

Thank you for responding dx.

The bill relates to a tablet SIM card.

My son was using a lot of data and EE said it would be better if he had a mini tablet...

After much thought I agreed and the tablet was despatched.

All was fine for a few months and then my teenage son started playing up.

He had taken the SIM card out of the tablet and had put the sim in his phone and run up a large bill.

I knew that a large bill would be forming so I tried to get EE to disconnect the line.

EE refused to disconnect the line.

Strange because now they have terminated the line after a large bill has been run up.

I feel it could have been prevented.

Thank you for responding dx.

 

The bill relates to a tablet SIM card. My son was using a lot of data and EE said it would be better if he had a mini tablet... After much thought I agreed and the tablet was despatched. All was fine for a few months and then my teenage son started playing up. He had taken the SIM card out of the tablet and had put the sim in his phone and run up a large bill.

 

I knew that a large bill would be forming so I tried to get EE to disconnect the line. EE refused to disconnect the line. Strange because now they have terminated the line after a large bill has been run up. I feel it could have been prevented.

You could always argue unlawful use of the sim card..

Thank you for all your responses and advice.

I will update the post when and if there are any developments. I will also seek advice on the best way to proceed.

worriedparent2