Hi - any advice really welcome! I am moving house this Friday (7th August) from one end of the country to another. I used Shiply.com to find a remover. Shiply took £125 off me for a deposit, and unfortunately the remover had to pull out and I have to get another remover. I have been finding that there is no way to contact Shiply for that money back. On their site they say that deposits taken but not used against a move are kept by Shiply (they can be used another move within 6 months, but I shouldn't think many people do that if it can't be the same move). So I cannot book another remover until I have had that money credited to the account, but my move is now the day after tomorrow.

I have emailed them every day using their contact details since Saturday. Their contact phone number for customer services is a dead line and does not take calls. My latest email has just been bounced back to me. Do you have any advice? I have no complaints about the movers who have always been great, but this service from Shiply itself is terrible and looks like blatant profiteering. Meanwhile, I have no removals company for a move 2 days away.

Thank you!

https://uk.trustpilot.com/review/www.shiply.com

If the reviews are correct, other people appear to be happy, with only some having tbe same issue. These are recent reviews.

There is a telephone number for Shiply in the link.

Thank you for your reply! I've used the service many times, and the removers themselves have always been great. The problem is with Shipley customer services - the phone number just cuts you off and they don't answer their emails, so you're stuck if something goes wrong.

https://uk.trustpilot.com/review/www.shiply.com

 

If the reviews are correct, other people appear to be happy, with only some having tbe same issue. These are recent reviews.

 

There is a telephone number for Shiply in the link.

However, if you look around this forum, you will find other dissatisfied customers of Shipley !

If they had to pull out then I would think they are obliged to refund your deposit.

How did you make the payment ? If by credit/debit card you might be able to involve your card provider or bank.

Thank you for your reply - it would be easier if the deposit ever got as far as the remover but it didn't - Shipley have it and they're not answering. Yes, maybe the bank's the thing. Not a good moment to be £125 down though... I would like to raise awareness of this Shipley thing, because they take your money and then deliberately make it impossible to recover it.

Thank you for your reply - it would be easier if the deposit ever got as far as the remover but it didn't - Shipley have it and they're not answering. Yes, maybe the bank's the thing. Not a good moment to be £125 down though... I would like to raise awareness of this Shipley thing, because they take your money and then deliberately make it impossible to recover it.

Are there 2 different companies. Shiply and Shipley ?

At this time of year, they will be very busy. Keep trying !

I don't think it is right, keeping a deposit for 6 months.

Have you tried social media such as Twitter. Perhaps posting questions asking whether they have gone out of business may get attention.

You're right - it's Shiply. Whoops - shiply.com. I should repost as shiply nightmare...

I have amended your thread title to reflect the situation and will tweet it for you.

I have amended your thread title to reflect the situation and will tweet it for you.

They are on Twitter. @Shiply.

Appears there was a twitter link for when starting the thread, I have added that to the title as well.

SHIPLY LIMITED

FLOOR 3

207 REGENT STREET

LONDON

W1B 3HH

Take no nonsense. Write to them 'telling' them the contract was not completed and that you want a return of your deposit within 48 hours or you will take further action.

Send that by recorded delivery.

If they haven't refunded or responded within that time, then send them another letter but this time a Letter Before Action.

Too many people let companies like this get away with unlawful actions while the companies are laughing all the way to the bank.

Very many thanks for your help!