Thread: lee v NatWest ** WON **

Wish me luck, i am about to send my 1st letter to the Natwest asking for a list of transactions and charges. I will keep everyone updated on how it goes,

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Hi, lee, welcome.

Start yourself a new thread on the Natwest forum and introduce yourself to the folk there.

Have a good read round the forum and the FAQs (if you haven't already done so), just so you know what to expect during your claim.

Good Luck.

hello everybody , wish me luck, just about to send my 1st letter to Natwest asking for a list of my transactions and charges. I will keep everyone informed of what happens. Hopefully it will go well

hello everyone, just a quick question i sent off my request for a list of charges and transactions on sunday to 135 bishopsgate london, i've noticed that some people are sending their requests to borehamwood, i'm a bit concerned mine has gone to the wrong place. could anyone let me know

That's fine it'll be redirected by internal mail.

brilliant thank you, do i now give any extra on the 40 days for that or do i carry on as normal

No, no extra time. The registered address of the Data Controller for Natwest is 135, Bishopsgate.

thanks, the countdown has started

hello again, i received a letter of acknowledgement from Natwest today for my Subject access request, only 5 days after sending my letter to them

"thank you for requesting copy statements held by the bank.

Any information that is required to be provided to you under section 7 of the data act will be forwarded to you at the above address as soon as possible.

In the meantime we acknowledge receipt of the payment for £10.00 in respect of the fee.

Manual Intervention
With reference to your request concerning 'manual intervention' to the administrative charges debited, these charges have ben processed in accordance with the terms and conditions of our current agreement with you as a result of activity on your account. In the event that you breach the terms and conditions, we will take the appropriate action, contacting customers when appropriate, or handling customers enquiries regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account.

If you have any queries relating to this matter please do not hesitate to contact me at the telephone number shown above.

yours sincerely,

Joyce E tudor
Retail Regulatory Risk

i have received my s.a.r statements on 3 accounts 8 days after applying for them . i've added up the charges which have amounted to £2763 and another £425 for card misuse, so now i am preparing my preliminary approach letter. Should i send that to the same place where i sent my s.a.r to 135 Bishopgate London or to my branch? Also do i add the card misuse to the total or keep them separate?

hi everyone, thought i would update my thread;
20th nov sent prelim letter asking for £3337 back
28th nov received standard reply from stuart higley,

It says "our charges are fair, reasonable and transparent" then he totally condradicts himself, by saying "the bank is under no obligation to explain how its charges are calculated and we are not prepared to enter into any correspondence on this matter. the compilation is a confidential commercial matter."
Not very transparent, i think
Also he says he is disapointed that i am contemplating legal action against the bank, and i should ensure any proceedings should be sent to their registered office,

So, should i still send the lba? or start court proceedings as he says?

lba first.

thanks very much, i will get that in the post first thing 2moro

Hi everyone just an update on how i'm going,
the deadline for my lba is up on 19th dec, they received my letter on 5th dec, still no reply from Natwest not that i expect one, but an acknowledgement would be nice
I've been spending a lot of time reading other peoples threads and just registered with MCOL, started filling out the claim form ready to hit the all important send button on the 19th.
As i work away all week i will update my thread every w/end to let you know how its going, hopefully it will help others who are at the same stage as me, or being the dumb arse i am i will be asking for lots of help on the way, either way i am looking forward to getting my money back.

Hi everyone, my lba deadline was up on the 19th dec. due to lack of funds i havent been able to start my court action untill now, been reading through peoples threads for the last couple of hours and my head has gone, i am working out my spreadsheets again ready to hand in when i start action. Am i right in thinking i fill in the one (3b from claim date with statutory interest) is this the one that works out the 8% s.69 county courts act. (i hope that makes sense). Sorry if i sound dumb but like everyone else i want to make sure i get it right.

Many thanks

Thanks orfoster, back to the grindstone i go