Airline passengers hit with long flight delays continue to have compensation claims delayed or turned down despite a court ruling almost a year ago that was meant to have settled these once and for all.

Rules state that passengers flying with an EU-based carrier or from an EU airport who reach their destination more than three hours late can claim up to €600 (£448) plus expenses, per person if the delay is within the airline’s control.

Airlines can only refuse payment if the delay was the result of an “extraordinary circumstance” beyond their control and, previously, many had been claiming that routine technical problems fell under this definition.

Yet a ruling, upheld by the high court last summer, should have changed that. It involved a claim by Ronald Huzar against budget airline Jet2.com for a delayed flight. The airline said there was an unforeseen technical problem, amounting to “extraordinary circumstances” meaning it did not have to pay compensation.

Judges ruled against Jet2 and this was upheld by the Supreme court last October. It was hoped the ruling would clarify the strength of this common reason used to refuse a payout, but airlines continue to dig their heels in and ignore or contest the outcome.

http://www.theguardian.com/money/2015/may/11/airlines-ignore-court-rulings-over-compensation-for-delayed-flights

My nephew and sister were recently delayed with easyjet coming back from futurventura, the aircraft never made it to futurventura to pick them up due to a technical issue that grounded the plane.

They were delayed overnight.

On getting back to the UK we asked at the customer service desk to speak to someone about compensation and was told by a supervisor on the phone (over the phone as he refused to speak to us in person) that as they put them all in s hotel overnight they do not have to pay compensation.

My nephew and sister were recently delayed with easyjet coming back from futurventura, the aircraft never made it to futurventura to pick them up due to a technical issue that grounded the plane.

They were delayed overnight.

On getting back to the UK we asked at the customer service desk to speak to someone about compensation and was told by a supervisor on the phone (over the phone as he refused to speak to us in person) that as they put them all in s hotel overnight they do not have to pay compensation.

Load of rubbish. If no flight is available, they must put you up for the night. Compensation for the delay is a different matter altogether. Just another airline trying to buck their responsibilities.