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forgot to take money out of cash machine


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I've just withdrawn thrity pounds from a tesco cash machine using my natwest card, on getting to tesco (10 seconds) I realised i hadn't got the money. Ran back the slip was there but no money. does anyone know how to get the money back or is it automatically repaid to my bank account ? very worried...

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It's really worth checking with Your Bank & Tesco, or whoever is responsible for the ATM.

 

After X amount of seconds I believe the Money if not removed is sucked back into the ATM, the slip isn't, but your bank should be aware of this. It's also worth checking if the ATM is covered by an internal or external CCTV, soonest.

 

It seems as if in your case though that the cash has been removed by a.n. other, therefore CCTV maybe your best bet, oh and inform the police (soonest) after you've checked with your bank and confirmed the withdrawal.

 

Good luck

 

Just for interest:

[please do not post advocating fraud]

 

Sorry - But several years ago I spoke with a HSBC Banker. 1st Party fraud, especially at ATMs was a problem, and this was pre Chip & PIN days, i.e. before PINs were automatically issued with credit cards. But your right and I do apologise. On the other hand unless we know how these crimes are committed, we can't combat them.

 

(On the other hand you could give people ideas how to commit fraud - I understand your thinking but please refrain from posting it again)

I won't, but I'm glad that SHELL held up their hands when their PIN entry devices were hacked, and millions lost.

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Hi

My mum did this a few years ago after the death of my stepfather and her mind was all over the place. What happens at ATM's in my mum's case anyway is that if the money is not taken from the ATM the ATM pulls it back in. She had no problem with the bank and the money was credited back into her account very quickly.

24th August 2006 Template letter to Argos demanding late payment fee of 17.50 is returned.

 

Argos late payment fee of £17.50 is returned.

 

22nd Nov £5 late payment fee returned by BT.

 

Virgin credit card 2* £12 overlimit fees, LBA issued early Nov..... awaiting news

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This happened to me and my statement just showed the money as being debited and then recredited.

HSBC

7th October 2006 - Prelim for £3078

24th October - LBA

7th November - Claim filed

11th November - Acknowledged with intent to defend

11th December - Defence filed

16th December 2006 - Offered full amount but no default removal. Rejection letter sent.

 

Halifax

7th October 2006 - Prelim for £3427

24th October - LBA

3rd November - Offered £913

3rd November - Accepted as partial payment

7th November - Claim issued

21st November - Acknowledged with intent to defend

11th December - Offered full amount but no late payment removal

4th January - SETTLED + removed adverse credit info

 

A & L

19th October - Prelim for £540

26th October - Offered £358

2nd November - Accepted as partial payment and LBA

27th November - SETTLED + removed adverse credit info

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I had the same problem. Had to wait for the bank to check the ATM at there usual time. Evidently it wasnt drawn back in and it wasnt covered by CCTV so they claim it must have been me or ANother that took it. £40 lost

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You will need to go into your bank and complete an ATM dispute form. If it has been sucked backed into the machine you should get the funds back into your accont within 5-6 weeks. If someone was behind you at the atm they may have taken the money which means you are 30 quid out of pocket.

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Karne, if I explain it in full it would be a bit long winded. What effectively happens is that the form goes to an ATM claims team who make further investigations, they then contact the atm supplier who have 10 working days to respond and then the money should be credited back. I do feel embarrassed having to explain this process to customers who may have had only £10 deducted, but you have to advise the timescale involved.

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  • 4 years later...

i was in preston lancashire and used the lloyds tbs cash machine to withdraw 300 pounds but i took the card and left without taking the cash. I checked with the bank and the 300 has been debited. I think some one behind me took it

 

i have reported to the police and i am waiting for a appointment to explain it

 

hopefully the cctv on the atm would have caught it

 

the atm was on lancaster road preston

 

im gutted!!!!!!!!!!!!!

 

Ps any ideas how i can go about getting my cash back any one helppppppppp

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immmy its gone! nobody responsible but you, just as if you dropped it and somebody piked it up.

illegal but thats what happens unless they hand it in to police or back to the bank; not likely tho.

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Which bank are you with? I did something similar a few weeks ago - withdrew 30 quid, took my card and left the money!!

 

I spoke to hsbc who raised a dispute with the ATM owner (lloyds) and organised for me to be recredited with the £30 in the meantime. It got me out of a hole at least!!

 

Hsbc then wrote back to me a few weeks later telling me that the machine reconcilliation didn't show a discrepancy so they took the £30 back but I didn't mind so much as by then I had been paid again and wasn't down to my last few quid!!

 

It is annoying when it happens but there may be something you can do x

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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Hi All

 

Thanks for all your advice, but i have managed to retreive my money . what happened was that the money was suched back in to the machine and the banks cash machine did not balalnce and as result i recived a call and my money was credited back into my account

 

A really lucky escape.

 

regards

 

immmys

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