forgot to take money out of cash machine

**sturobson** · 8th November 2006 09:04

I've just withdrawn thrity pounds from a tesco cash machine using my Natwest icon

card, on getting to tesco (10 seconds) I realised i hadn't got the money. Ran back the slip was there but no money. does anyone know how to get the money back or is it automatically repaid to my bank account ? very worried...

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**Dani** · 8th November 2006 09:23

Did the money actually come out of the hole in the wall and somebody has taken it? Or did it not come out?

**JimmyTheOne** · 8th November 2006 09:29

It's really worth checking with Your Bank & Tesco, or whoever is responsible for the ATM.

After X amount of seconds I believe the Money if not removed is sucked back into the ATM, the slip isn't, but your bank should be aware of this. It's also worth checking if the ATM is covered by an internal or external CCTV, soonest.

It seems as if in your case though that the cash has been removed by a.n. other, therefore CCTV maybe your best bet, oh and inform the police (soonest) after you've checked with your bank and confirmed the withdrawal.

Good luck

Just for interest icon

:

[please do not post advocating fraud]

Sorry - But several years ago I spoke with a HSBC icon

Banker. 1st Party fraud, especially at ATMs was a problem, and this was pre Chip & PIN days, i.e. before PINs were automatically issued with credit cards. But your right and I do apologise. On the other hand unless we know how these crimes are committed, we can't combat them.

(On the other hand you could give people ideas how to commit fraud - I understand your thinking but please refrain from posting it again)

I won't, but I'm glad that SHELL held up their hands when their PIN entry devices were hacked, and millions lost.

**Moodymulder** · 8th November 2006 14:15

Hi
My mum did this a few years ago after the death of my stepfather and her mind was all over the place. What happens at ATM's in my mum's case anyway is that if the money is not taken from the ATM the ATM pulls it back in. She had no problem with the bank and the money was credited back into her account very quickly.

**alexifa** · 8th November 2006 17:14

This happened to me and my statement just showed the money as being debited and then recredited.

**royboy68** · 9th November 2006 00:32

I had the same problem. Had to wait for the bank to check the ATM at there usual time. Evidently it wasnt drawn back in and it wasnt covered by CCTV so they claim it must have been me or ANother that took it. £40 lost

NATTIE · 9th November 2006 07:46

You will need to go into your bank and complete an ATM dispute form. If it has been sucked backed into the machine you should get the funds back into your accont within 5-6 weeks. If someone was behind you at the atm they may have taken the money which means you are 30 quid out of pocket.

***Karnevil*** · 9th November 2006 07:50

5 - 6 WEEKS ????? Blimey.

NATTIE · 9th November 2006 07:59

Karne, if I explain it in full it would be a bit long winded. What effectively happens is that the form goes to an ATM claims team who make further investigations, they then contact the atm supplier who have 10 working days to respond and then the money should be credited back. I do feel embarrassed having to explain this process to customers who may have had only £10 deducted, but you have to advise the timescale involved.

**immmys** · 10th May 2011 16:28

i was in preston lancashire and used the Lloyds icon

tbs cash machine to withdraw 300 pounds but i took the card and left without taking the cash. I checked with the bank and the 300 has been debited. I think some one behind me took it

i have reported to the police and i am waiting for a appointment to explain it

hopefully the cctv on the atm would have caught it

the atm was on lancaster road preston

im gutted!!!!!!!!!!!!!

Ps any ideas how i can go about getting my cash back any one helppppppppp

**raydetinu** · 10th May 2011 19:14

immmy its gone! nobody responsible but you, just as if you dropped it and somebody piked it up.
illegal but thats what happens unless they hand it in to police or back to the bank; not likely tho.

**watchinginvestigation2011** · 10th May 2011 19:18

Lets cross fingers an honest sole has handed it in, as if they havnt it is lost xx

**Kitten1** · 10th May 2011 19:21

Which bank are you with? I did something similar a few weeks ago - withdrew 30 quid, took my card and left the money!!

I spoke to HSBC icon

who raised a dispute with the ATM owner (Lloyds icon

) and organised for me to be recredited with the £30 in the meantime. It got me out of a hole at least!!

Hsbc then wrote back to me a few weeks later telling me that the machine reconcilliation didn't show a discrepancy so they took the £30 back but I didn't mind so much as by then I had been paid again and wasn't down to my last few quid!!

It is annoying when it happens but there may be something you can do x

**immmys** · 16th May 2011 09:23

Hi All

Thanks for all your advice, but i have managed to retreive my money . what happened was that the money was suched back in to the machine and the banks cash machine did not balalnce and as result i recived a call and my money was credited back into my account

A really lucky escape.

regards

immmys

**raydetinu** · 16th May 2011 13:23

cool.lucky escape

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