I was currently paying off to these [removed] using the online system.

at the beggining of the month,

when payment was due i was unable to access the account,

it stated balance was nil,

i then sent an email to jacobs on the 3rd asking what my balance was as i had an idea there was still some owing,

heres what happened

Reveived email bk at 10am on the 15th stating i owed £ 207,

had to be paid by end of day as it was bk in the hands of the baliff

1hr later i had a letter pushed through my door, no knock,

i was in the property, letter said removal notice in 24 hrs and debt said £207

I immediatley telephoned the baliff,

no answer,

rang again and left voicemail to ring me straight back so i could pay the money owed

Went online to pay with the reference number and it stated i owed £442 !!!!!

Had no call of the baliff all day

Rang their office at 16.30pm,

they said because the baliff had visted the property that was the balance i owed,

i offered the £207 and she refused to take it

Five mins after the call i had a text from the baliff staying i owed the full amount

Where do i stand ?

Im fuming !!!!

Does anyone know what i can do,

will they be back with another £235 charge ???

Any help greatfuly received

The fee is a standard charge under the regulations brought in last year. This is £235 for attending to take control of goods. The next fee is £110 to attend to remove goods. Once that has been charged no further fees can be charged unless a removal takes place.

Others will be better placed to advise what you can do regarding the issues you raise.

It sounds like the situation was contrived so the bailiff could charge the extra fee. I would hope the OP has a screenshot showing the nil balance owed and still has the emails.

A complaint to Jacobs might be in order to ask why the payment system was unavailable and why it took 2 weeks to get back to her, and why everything else then happens very quickly which also happens to add a substantial amount to her debt.

he did not even knock on my property, not sure how he can justify that amount, my car was in the drive, no mention of that on the letter

I asked that question she stated they have 14 days to respond, no way am i paying this, it was set up for them charges for sure.

Unles you have proof of that accusation, its a good idea not to state it publicly as you are saying they are committing fraud.

CTAX?

dx

A formal letter of complaint needs to be sent to Jacobs and as I see it, the amount that I would suggest is due from you is the amount requested in the hand delivered letter of £207. The company will try to argue that the amount requested was wrong but as far as I can see the bailiff himself will have to take this on the chin.

Please post back with the response.

Why have the posts been edited?

Deleted posts reinstated so they make sense, in conjunction with the replies from others.