Thread: A & L new unhappy customer

Help! Scared of The Bank's power and size, but fed up with charges since starting my internet a/c with them. They won't even increase overdraft, despite wage increase and original overdraft being based on wage!

Am going to try to find template library now for spreadsheet and appropriate letter, have printouts from internet of all statements. How do I find this libary, please?

Also, how do claims to A & L tend to go? Are they quite customer friendly or does it go to scary court?

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Hi there, and welcome.

Beserker is right, they won't go into court to defend, but they will make you start court proceedings before they pay up. Not exactly what you'd call "user friendly".

But if you've had a read round some of the threads on here you will know what to expect.

Good Luck.