furzle V RBOS

**furzle** · 7th November 2006 21:58

Right - I'm determined to stop reading about this and doing nothing... time to act!

I wish I'd done this a year ago as I recall a particualarly tricky time just after uni with bounced cheques taking me ever further overdrawn etc... BUT even in past few years I bet lots has accrued.

I called RBOS today on the phone banking line and asked for all my old statements, they said they can send 7 years worth for a fiver and they should arrive in the next 6 to 10 working days.

I will go through them all and work out the charges.

I have been thinking today - do you tink that once this has gone on for a while, the banks will be forced to pay everyone in the country back? I assume that is what will happen eventually? If that does happen - will they still just pay back 6 years icon

worth? I mean - will they not have to refund the lot? And if so - will people like us who have had 'final' payouts for the last 6 years then be able to collect for previous years?

I know that is very hypothetical but was just wondering about it?

So - will keep you posted on here. I've been very inspired by everyone's tales! The guy on the end of the phone sounded like he was having a chuckle when I requested the info - I bet he is getting lots of these calls now!

Similar Threads:

**furzle** · 11th November 2006 10:20

OK - three large thumps indicated the arrival of my statements dating back to 1999. I will start highlighting charges and then will claim on Monday...

I'll be interested to see how long this takes...

**furzle** · 11th November 2006 10:22

And just another quick post as I get used to the features of the website to see if I can get my signature icon

working - I like to see at a glance how people are progressing with this!

**furzle** · 11th November 2006 11:51

:o GOOD GOD!!!

I have just spent a while going through the statements with diferent coloured highlighters for the various charges.

All my life was there. The dates, the house moves, the bills... It was like an archaeological dig.

I had forgotten the time the bank gave me a loan to pay back debt after charges accrued... then EVERY month for a year I got a charge when the loan repayment came out and took me over the limit. Unpaid item charge for all those loan repayments.

I'm going to do some more reading now to work out all the dif charges and which I can reclaim. Also I will get my loan statements as well as would like to see what interest icon

I have paid on the loan I took to get myself out of the trouble they put me in (and kept me in).

Honestly - I reckon that over the past 2 years (since getting better paid work) they have LOST so much cash now that I'm no longer collecting charges that they have probably had to close two branches.

I am now abbreviating this site as the CON. Action Group. I'm really angry now. I had re-read lots of your stories and had wondered how all that cash totted up and NOW I KNOW.

Watch this space. I'm furious

and I'M GETTING MY MONEY BACK!

**furzle** · 11th November 2006 12:39

Please can someone point me to the correct thread for identification of the various charges?

'Charge' - often £28 I think is going over overdraft icon

?
'Referral charge' = ???
'interest' - how do I calculate which bits of this I can claim and which bits I can't?

the other penalties are quite clear 'misuse of card', 'unpaid item' etc.

In fact if I go through just for past 6 years icon

(I have calculated this as 6 years back from next Mon - the date I will send letter - is this ok?) then it is £894.20 but that is without any of the 'interest' charges and without any of the charges I don't understand. I will investigate those further on here this weekend.

Any help from the experienced?

**furzle** · 11th November 2006 13:07

Here is the info on charges from RBS icon

current site - it explains what they are for - now - which ones can I claim back?

Unarranged overdraft icon

- maintenance charge £28 per month
(£10 per month for R21/Graduate & Student customers) Unarranged overdraft – Items referred prior to payment (paid referral Fees) £30 for any day on which a paid referral(s) occurs (max £90 per month) Letter to inform you of an unarranged overdraft Free Unauthorised transaction fees - cheques, Standing Orders and Direct Debits returned unpaid £38 Unauthorised transaction fees - misuse of cheque guarantee card/Maestro £35 per item Default Notice Charge £30 each Charge for court orders/legal processes served on the Bank, brought on by a third party against a customer £25 minimum

**furzle** · 13th November 2006 18:22

I don't really know how to get help on here - what if no one looks at your threads?

Problem 1 - I don't know how much of my monthly interest icon

charge is because of charges and I don't know what the various rates have been over the years. Can't seem to work the spreadsheet to work it out!

Problem 2 - don't know what rate of interest to go for - how many have bitten the bullet and gone for compounded contractual? Anyone won yet doing this?

Really keen to get the prelim off but want to make sure it is right. Only (!) £894.20 of charges but plenty of interest - though I don't know how much of that is down to charges.

Would love to know if I can claim back the interest on the 2 RBS icon

loans I have had over the years to 'pay off' the OD I was living in thanks to their charges (more than 6 years icon

ago...)

**furzle** · 13th November 2006 19:11

HI everyone. I was ent statements from my bank, rather than list of charges and reasons.

Each of the charges on statements (unless for card misuse or unpaid) just say 'charge' and the amount. In the teeny weeny key to abbreviations it just says 'details on request'. Well - I have requested details and been sent bloody statements. Asking me to request details...

Same for the interest icon

'details on requset'.

I have phone banking. Do you think I should just ring the lovely people on there (they are great) and list the charges one at a time to find out what they are?

Otherwise I just don't know what to put on the spreadsheet under reason for charge / type of charge etc.

Any advice? What did others do???

**maroondevo52** · 13th November 2006 23:15

Hi,

On my spreadsheet I put 'charges as notified' down the whole colum.
You will know by the amounts, what charge is what(I think)
The charges I had were Returned d/d charges and excess overdrawn charge.

Hope this helps.

Scott.

**Wardle32** · 14th November 2006 12:57

Hi Furzle,

I struggled with this for a while- have you got a Royalties account- either gold or any of the others? Does it say 'Charge to [date]' for each one? If so, you'll need to deduct the monthly cost from the charge. It should say at the top of the statement what type of account it is. This link really helped me:

http://www.consumeractiongroup.co.uk...-you-rbos.html

Thanks

**furzle** · 14th November 2006 20:09

Thanks for that!

No - it wasn't a royalties account. Well - it was for 3 months as they put me on without me asking but that has been refunded already as I had a mini strop at the time!

The referrals are marked and the over draft charge (for going over) is always £28 from what I can work out but there are all sorts of other random things and amounts (including amounts that are not in straight pounds but include pennies) that I have no idea about. I may phone about a couple of them and see if that throws any light on the others.

Thanks guys

**furzle** · 14th November 2006 22:27

Just a thought but as the statements from RBS icon

do not specifically state reasons for charges OR reasons for interest icon

on them (unlike some other banks') - instead using a key which states 'full details on request' - could this not be raised by those people claiming re. concealment?

I know it isn't concealment entirely as presumably you COULD track down this info but I would argue that as it places the onus on the individual to research the bank's reasons and methods for apportionment of interest/charges, it is far from a transparent system.

I think it could well be worth a little paragraph.

NATTIE · 14th November 2006 22:29

Full details on request at the branch like a charges leaflet maybe. Not sure about concealment but I'm sure others do have a view.

**furzle** · 14th November 2006 22:32

Yes, of course full details can be SOUGHT out but it's quite hard work (as I am finding) to work out what charge / interest icon

is for what. It is by no means transparent.

I don't think it would stand alone of course but did wonder whether it would be worth mentioning as further evidence of RBS icon

failing to make their methods clearly know to their customers.

NATTIE · 14th November 2006 22:44

Well, the problem is that you are claiming 6 years icon

and prior to that in some cases. problem may not be the right word. But if you had the charges leaflets from the year dot of your account it would be easier as well as any alterations over the years. It is difficult I agree and there should be a way. I had an idea which I have just thought of, what about asking as well as SAR icon

for fees brochures from the time your account was opened. That may be a way to go.

**furzle** · 14th November 2006 23:06

That's a good idea. I don't know if they'd be legally obliged to provide it as it wouldn't come under data protection etc but it would be handy!

I have no idea what some of the charges are for on my statements - some seem completely random! I can't get my head round calculating what percentage of the interest icon

I have paid is down to the charges either but I don't want to miss out by not claiming it, if it is due.

Is it only the interest bit we can try to claim back at contractual rates or can we charge interest on the whole lot? I am getting v muddled after about 4 hours a day on here for past week!

NATTIE · 14th November 2006 23:18

The interest icon

bit has always confused me while reading the threads but I do have a tip because Livelylad a Site Helper is trying to go further back than 2000 so I am sure he may be able to help iron out a few charges as well as some of the RBS icon

winners in the successes part of the site. Hope that helps.

**natwesttookmymoney** · 15th November 2006 16:38

I can't get my head round calculating what percentage of the interest I have paid is down to the charges either but I don't want to miss out by not claiming it, if it is due.

Hi, Furzle

What I've done with the spreadsheets is to simply isolate the charges and charge interest on them. Natwest icon

's current advertised AER is 17.95% so that's what I'm putting in.

I have been overdrawn for much of the last six years and as the charges themselves are more than double my overdraft icon

- and then there's the interest on top - I think it is perfectly valid to claim the interest as an additional cost levied on an unlawful charge. I think - though I may be wrong - that I can, then, charge statutory interest on top. But I'm willing to be corrected!
Westy

**furzle** · 15th November 2006 18:56

That's kind of what I have done so far. I have taken the charges and charged a contractual rate of interest on them as they are.

I also want to know though if I can claim back the interest I have been charged that they have taken from me (because of THEIR charges). I believe this is so AND that I can then also justifyably ask for interest on that amount too.

I am just finding it hard to apportion the amount of interest that has been taken from me due to the charges, and the amount that would have been taken in any case. To do that, I need to know what my overdraft icon

limit (free) was at any time. Otherwise I don't know at what point the limit is being exceeded and I am being charged.

So - to clarify:
I want the charges back - plus interest on them
I want the interest back (that I have paid them) - plus interest on it.

Hope that makes sense?

**alanfromderby** · 15th November 2006 19:10

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Rbs Further Evidence Of Concealment?

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