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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming JSA - Can I use homeless charity for postal address?


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Hello, I haven't caught up with this forum for a while, so please forgive me if this question has been already answered.

 

I'm a male in my late 40s, long term unemployed but not yet claiming (long story why I didn't claim).

 

I'm not yet technically homeless but will be in a short time if I don't find a source of income or claim JSA.

 

At the moment I'm living in a sort of b&b/backpackers hostel in Birmingham (not a homeless hostel) and the owner doesn't really like the unemployed. If I should receive a brown envelope, he would probably kick me out (it has happened before to previous residents).

 

As I have nobody willing to take my mail, would a homeless charity take my mail, even if I am not registered homeless?

 

If so, can anybody recommend one in Birmingham? I know there are a few, but I'm not sure where to start and I feel very ashamed for doing that. I used to be an office worker and for me this is a new territory.

 

Many many years ago I lived in Glasgow and I met an unemployed man who would receive his mail at the Big Issue office in Glasgow. Do they still do this?

 

Sorry for the daft question.

 

If you prefer to remain anonymous, you can send me a PM. I check the Internet once a day. Thank you all.

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http://england.shelter.org.uk/get_advice/homelessness/homelessness_-_an_introduction/homeless_peoples_rights

 

The link above is for the "Rights of Homeless people" and might be worth looking at.

 

It might also be worth a call to Shelter - they have a free helpline 0808 800 4444

 

Reading their FAQ's I see that you can have a polling card sent to a day centre, hostel or friend. So it might be worth looking into that.

 

Another link to a website called HouseMate - They give some advice on where you can have mail sent - the Big Issue and Day Centres are two places.

 

http://www.housemate.org.uk/emergency/other-emergency-options/

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Thanks CitizenB. Shelter and the CAB couldn't help me. I phone the Big Issue Foundation and they couldn't help me. I have eventually found a charity that can take my mail, albeit only for 28 days.

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Thanks CitizenB. Shelter and the CAB couldn't help me. I phone the Big Issue Foundation and they couldn't help me. I have eventually found a charity that can take my mail, albeit only for 28 days.

 

Thanks for the update, this information will help others as well.

 

Bit of a nuisance you are only covered for 28 days, but it gives you a little breathing space. I will keep searching for other options for you.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks for the update, this information will help others as well.

 

Bit of a nuisance you are only covered for 28 days, but it gives you a little breathing space. I will keep searching for other options for you.

I can renew after 28 days, but I have to convince them. It took me a while to persuade them. They said I didn't look like a proper homeless person. I said that I would be homeless if I don't claim JSA and even that might not be enough. We'll see.

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  • 2 weeks later...

My friend was street homeless about a year ago and the DWP made him sign on every day. There are no hard and fast rules to how the DWP will deal with you and will be situation dependent in many circumstances. I cant answer the question, lol, you'll have to phone the DWP. they have introduced 0345 numbers now which are standard rate from mobile. There is also a "0800 wizard" app for Google android operating system run mobiles, which will convert 0800 numbers to local rate on your mobile. Please be aware that numbers starting with "08", even "0800", may be chargable from your mobile, depending on the contract. If your unemployed and on a cheap contract, 0800 numbers are usually 50 p per min

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