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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Screwfix Claimform - trade Card & Personal Guarantee **WON**


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I was the director of a company that had a trade account with screwfix. When the account was opened it was opened in the ltd companies name and I was never told about an directors guarentee.

 

The application form that I signed had been photocopied that many times most of the writing on it was illegible.. Stupidly I signed it and opened the account.

 

A couple of years later the company got into financial difficulties, became insolvent and folded. I soon received word from screwfix`s solicitors that I had signed a directors guarantee and was personally liable for the company debts to screwfix. I got a copy of the original agreement and it is totally illegible.. You can barely read any text on the agreement out it is that bad.

 

Ive to go to court next month as I`ve contested the claim as I was unaware I was signing such a guarantee and am unsure if they can enforce this as what Ive signed is unreadable.

 

Does anyone know if this can be enforced if its illegible and I wasn`t informed I was signing such guarantee ??

 

 here is a copy of the guarantee

 

drive.google.com/file/d/0B6TE6OZvjMKGSVVMLWY3NE9uUHc/view?usp=sharing
 

UNfortunately I cannot post links so you will need to copy paste the link above

 

bump :-)

 

 

Thanks in advance for any advice on this issue

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Can you please scan the agreement, then convert it to pdf format - you will then be able to pop it onto the forum.

 

I will ask someone with more knowledge to look in on you.

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Some information for you.

 

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Ok, I have finally got this converted to a PDF and attached to the bottom of this post,.. + I have some good news (or at least I hope its good news)...

 

When I posted this thread originally I said it was next month, But it was actually next week, which was today. I was worried their solicitors may visit the forum and see what I had posted and know it was me who was looking advice.

 

I went to court today and the judge said (not just to me, but to everyone) sometimes its better to try and solve things outside the court as sometimes it works in favour of both parties. I thought about this and spoke with their solicitor and offered half the money in installments over 24 months. He phoned them and they rejected it straight away saying the minimum they would take would be 75% to be paid within 1 month. I refused this and said I couldn`t afford it and said it would have to be over 2 years... Again he got on the phone to them and they said they would go for 75% over one year... I thought this was a bit much so informed him I would let the judge decide as I didn`t feel a personal guarantee existed, as I was not made aware of it, nor was the form legible enough to read if it actually existed..

 

When the judge dealt with the case I explained that I opened a credit account in screwfix unaware it had a personal guarantee had been included in the application forms. I remember filling the form out at the time of opening the account and it was a photocopy of what seemed like an application form, it was mostly illegible. The Judge agreed that it the section that included information about a personal guarantee was illegible, as was the copy she had received and the same with the copy their solicitor was try to use against me in court. She asked was there an original copy and their solicitor produced and clear application with no details on it. The Judge agreed that it was clear and included a section about a personal guarantee but also said that it was a blank form and not the one I have filled in and signed. She then asked their solicitor if he had a legible copy of the form I had filled in to which he replied they had not been able to locate it. She then asked me if I had an original copy and I explained to her that it was the same as the copy she had received as it was a poorly photocopied application form I had filled out in the shop.

 

She then explained to their solicitor that she cannot hold me responsible for a personal guarantee that was not legible and said if they wished to proceed they would need to provide a legible copy with my signature, and that they had 4 weeks to get it otherwise it would be ruled in my favour.

 

As stated already I know from the time of filling in the original application form that no legible version exists (or at least im 99% sure, there is just a slight element of doubt in my mind) The form I filled in looked as if it had been photocopied a few thousand times... I just hope they don`t come back with something within the next four weeks.

 

[ATTACH=CONFIG]55913[/ATTACH]

Edited by Emptysack
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This morning I received a court letter stating

 

"The case has been adjourned generally

 

IT HAS BEEN ORDERED that specific documents to be produced within 6 weeks of this order."

 

 

What exactly does this mean?"

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They have to disclose the correct documents on which their claim relies upon within 6 weeks (to the court and yourself if the order states that).......if they fail the claim will be dismissed...so keep an eye on that date and prompt the court if necessary.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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  • 1 month later...

hi emptysack

 

sry too jump on your thread but i too are in the same situation at the moment with tradeuk/screwfix i did not no i was signing pg. The thing that different with me is that i did not fill the form out it was filled out by the sales counter rep and passed to me to sign but he kept a hold of the form as i signed it. does anybody think i can fight my my case aswell?

 

cheers

dlgiff

 

also pls let me know how you get on

 

cheers

dlgiff

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  • 1 year later...
  • 1 year later...

This may be of help. The following thread was started here, but not finished. It was finished on a different forum, so I've posted the summary below for you.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?440822-Directors-guarantee-I-was-not-told-about

 

The bottom line for me is that they would need to prove that you entered into a valid agreement in support of their case, plus you were advised that it was a "Trade Account Application", with no references made to such an important clause within the agreement.

 

 

I went to court today and the judge said (not just to me, but to everyone) sometimes its better to try and solve things outside the court as sometimes it works in favour of both parties.

 

I thought about this and spoke with their solicitor and offered half the money in installments over 24 months.

He phoned them and they rejected it straight away saying the minimum they would take would be 75% to be paid within 1 month.

refused this and said I couldn`t afford it and said it would have to be over 2 years...

 

Again he got on the phone to them and they said they would go for 75% over one year...

I thought this was a bit much

informed him I would let the judge decide as I didn`t feel a personal guarantee existed, as I was not made aware of it, nor was the form legible enough to read if it actually existed..

 

When the judge dealt with the case as me I explained that I opened a credit account in screwfix unaware it had a personal guarantee had been included in the application forms.

 

I remember filling the form out at the time of opening the account and it was a photocopy of what seemed like an application form, it was mostly illegible.

The Judge agreed that it the section that included information about a personal guarantee was illegible, as was the copy she had received and the same with the copy their solicitor was try to use against me in court.

 

She asked was there an original copy and their solicitor produced and clear application with no details on it.

Judge agreed that it was clear and included a section about a personal guarantee but also said that it was a blank form and not the one I have filled in and signed.

 

She then asked their solicitor if he had a legible copy of the form I had filled in to which he replied they had not been able to locate it.

She then asked me if I had an original copy and I explained to her that it was the same as the copy she had received as it was a poorly photocopied application form I had filled out in the shop.

 

She then explained to their solicitor that she cannot hold me responsible for a personal guarantee that was not legible and said if they wished to proceed they would need to provide a legible copy with my signature, and that they had 4 weeks to get it otherwise it would be ruled in my favour.

 

As stated already I know from the time of filling in the original application form that no legible version exists (or at least im 99% sure, there is just a slight element of doubt in my mind) The form I filled in looked as if it had been photocopied a few thousand times... I just hope they don`t come back with something within the next four weeks.

Edited by dx100uk
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  • dx100uk changed the title to Screwfix Claimform - trade Card & Personal Guarantee **WON**
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