Hi,

Just joined because I have a specific question I'd like to ask. Hope it is ok to post this here.

I think my electricity supplier has miscalculated my bill, and

I just want to check that I am working it out correctly.

I'll try to give as much info as I can.

I moved into my current address on the 18th June 2014.

I have one of those dual meter things, but I am paying the same tariff on both.

The readings when I moved in were 11664 and 24844.

The readings now are 12572 and 26660,

and the tariff is 12.62p per unit and an additional 26p per day (both including VAT).

So I get

26660-24844=1816 for the night meter and

12572-11664=908 for the day meter,

which adds up to 2724 kWh.

So, 2724*12.62p=£343.77.

Plus the daily charge (228 days) of 228*26p=£59.28,

totaling £343.77+£59.28=£403.05.

Since I moved in, I have paid £385 (£50 a month and one month at £85),

I am expecting to be £18.05 in debit, but

they are telling me that since my last estimated bill in November of £220.95 that I owe £344!!!

I phoned them about this, and

she ran the argument that my November bill was only an estimate

-- which I understand -

- but since I have worked out my bill from when I moved in (with actual un-estimated readings)

I think I should have only been charged the £403.05 in total since June?

Is this correct?

Have I calculated my bill correctly, and if so, what should I do to challenge them?

Also, if they are correct, can they demand tho whole amount of money at once via direct debit, or just increase the payments?

Thanks in advance.

I perhaps ought to add that I have not actually received my bill yet; this is the figure she gave me over the phone this afternoon when I submitted my readings.

cant se much wrong with your calcs quickly.

have you sent them a list of your readings?

ideally you should be doing this online via their webportal better than every PCM.

dx

cant se much wrong with your calcs quickly.

 

 

have you sent them a list of your readings?

ideally you should be doing this online via their webportal better than every PCM.

 

 

dx

Hi, thanks for your reply.

I keep trying to register on their portal thing, but there's a fault. They say they are trying to correct it, but they never do. The chap I spoke to about it today said he was going to fix it so I can register.

I gave them my current meter readings this afternoon over the phone.

have they recalculated the bill using these actual readings yet?

I believe so;

I gave them the readings and

she replied with this £314 figure and

I made sure that it was definitely the amount by which I am in debit

-- i.e. what I owe.

As I say,

yet to receive the paper bill to actually see how they have worked it out.

Which company?

Which company?

British Gas

Did you confirm that you and the phone operative were both using the same tariff as well as the same readings? Online tariffs can be cheaper than others so wondered if that might be a factor.

Did you confirm that you and the phone operative were both using the same tariff as well as the same readings? Online tariffs can be cheaper than others so wondered if that might be a factor.

Yes I did, so I am looking forward to getting the bill to see what creative mathematics they have used to come to their figure.