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Parcel Hero problem


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Parcel hero managed to lose a very expensive product that I was sending to a client,

it was picked up by UPS on the 23rd December and it's never been seen since.

 

 

They are a very amateur company with their approach to problems.

 

 

They have a bunch of what sounds like teenagers answering the phone

that are incapable of making any decision at all,

probably actually picking up the phone is their total of their ability.

 

they clearly haven't worked out how to return calls or to actually solve problems.

 

 

As for the MD who seems to hide behind all manor of blocking mechanisms so that you can never get through to him,

which is fine providing you have someone called " a manager" that can manage the business is you are too weal to do so.

 

For a company that deals daily with the public they have zero customer service

and I would strongly advise using another company that have been recomended as having a good customer service.

 

 

Parcel hero are happy to take you many but that's where their expertise ends.

 

Avoid like the plague . And as for the MD...MAN UP and learn how to talk to the people who pay your wages.

Edited by citizenB
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  • 2 years later...
Parcel hero managed to lose a very expensive product that I was sending to a client,

it was picked up by UPS on the 23rd December and it's never been seen since.

 

 

They are a very amateur company with their approach to problems.

 

 

They have a bunch of what sounds like teenagers answering the phone

that are incapable of making any decision at all,

probably actually picking up the phone is their total of their ability.

 

they clearly haven't worked out how to return calls or to actually solve problems.

 

 

As for the MD who seems to hide behind all manor of blocking mechanisms so that you can never get through to him,

which is fine providing you have someone called " a manager" that can manage the business is you are too weal to do so.

 

For a company that deals daily with the public they have zero customer service

and I would strongly advise using another company that have been recomended as having a good customer service.

 

 

Parcel hero are happy to take you many but that's where their expertise ends.

 

Avoid like the plague . And as for the MD...MAN UP and learn how to talk to the people who pay your wages.

 

 

I am currently in the same position with a very expensive parcel now missing. I have had poor communication from them and now seem to realise that I am not the only one who has had this problem. I intend to take legal action if this is not resolved as they can't keep getting away with this!

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Hi and welcome to CAG. This 'thread' is two years old and was never updated so it would be better for you to start a new thread and explain your issue-and you won't get missed either.

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