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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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so called refurbished HP Envy from PC world


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I have just taken delivery of a so called refurbished HP Envy from PC world . Guess what? YES its faulty .

 

 

A rather obvious fault no sound at all .

 

 

I emailed them no response

 

 

then I phoned them a long wait to no avail

 

 

I then phoned the sales dept and pretended to buy something.

 

 

Instant answer ( no surprise there) they put me thro to the relevant department

after a very long wait they said they would collect it for repair turnaround 7 working days .

 

 

There is no way I was having a refurbished PC repaired

 

 

I was passed on to the Helpline another long wait I asked them to phone me back .

 

 

Up to now no phone call .

 

 

Its going back and as I promised I would leave a tale my experiences on as many websites as possible.

 

 

DO NOT BUY A REFURBISHED PC FROM PC WORLD.

 

 

I hope I have made myself clear.

 

 

Saved nothing loads of lost time followed by a terrible customer service.

 

 

I feel I have been lied to and cheated.

 

 

In fact I have. BE WARNED They are liars.

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own thread created

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why don't you go into a PC World store & ask to speak to a Manager. As by ringing & emailing them all you get is what I call "non answers from unknown sources".

 

So I would take the HP Envy with you so you can show what the issue is & tell him your not happy & that you want him to help you sort this out.

 

If you get no joy.

 

Then contact PC World Head Office.

 

Maylands Avenue,

Hemel Hempstead,

HP2 7TG,

 

And/Or Email DSG (covers all Companies inc PC World) CEO.

 

[email protected]

 

I hope you get this sorted.

 

Good luck!

I don't suffer from insanity, I enjoy every single minute of it!!

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hi just a quick one

 

apparently there is something becoming a bit of a known issue on some of these laptops

try removing windows update KB2962407

 

(windows 8)

windows key + w

type update

click view installed updates

if that ones in there right click it and uninstal

 

i have heard something on this and will have to check if that doesnt work

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi

 

 

Thanks Its actually a desktop. When I take the audio cord off the motherboard and reconnect it then reboot the sound works for a while sometimes I get a horrible screeching sound . Then when I reboot again no sound it works for a while then goes off . Its stopped all together now. I've have no reply from HP customer care after trying for 3 days ( the name itself is a joke) To get thro to PC world I pretended to buy a HP envy they told me they are refurbed by HP then they said they were out of stock when I told them I was not having a it repaired and wanted it replaced they claimed they had no stock. I had just put two of them in my pretend sales basket. The story then changed again and they admitted they had stock , they now tell me they will replace it. I'm not confident. at all. They have shown themselves to put it mildly as a bunch of liars. . Ill keep this thread going and see what happens. One thing is certain with PC WORLD if you cant get thro with a problem phone the sales line they will answer right away. Thanks for your help.....

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AS its refurbished the stores don't deal with it so I am lead to believe. Any way its only a week since I bought it why should I be calling round stores to solve a clumsy problem like this . If they were committed at all to customer care it should be sorted after one phone call. The don't give a damn. I phoned again and pretended to buy one and someone I hope is sorting it out now I had to lie and pretend I was buying one. I should not have to stoop to these depths They then put me thro to the right department. Its being replaced not fixed I hope . All this hassle It wasn't cheap enough for that Thanks for your help .. I will be writing to head office . The problem probably start at the top. I'll get no joy .. I just want what I paid for. Who is the name on the email. I may forward him my emails to customer care.

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Hi

 

 

Thanks Its actually a desktop. When I take the audio cord off the motherboard and reconnect it then reboot the sound works for a while sometimes I get a horrible screeching sound . Then when I reboot again no sound it works for a while then goes off . Its stopped all together now. I've have no reply from HP customer care after trying for 3 days ( the name itself is a joke) To get thro to PC world I pretended to buy a HP envy they told me they are refurbed by HP then they said they were out of stock when I told them I was not having a it repaired and wanted it replaced they claimed they had no stock. I had just put two of them in my pretend sales basket. The story then changed again and they admitted they had stock , they now tell me they will replace it. I'm not confident. at all. They have shown themselves to put it mildly as a bunch of liars. . Ill keep this thread going and see what happens. One thing is certain with PC WORLD if you cant get thro with a problem phone the sales line they will answer right away. Thanks for your help.....

 

Sorry forgot they did the envy desktops as well as laptops

 

not heard of any issues with the envy desktops, the only similar thing ive heard of is the touchsmarts having crackling and popping noises on sound and thats down to wifi driver errors

 

good luck with it

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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