Hi

my girlfriend was recently mis sold a vehicle by a main dealer

we asked if it had ever been in an accident which we was told no,

we recently found out that it was reversed into by a lorry causing extensive damage to the rear of the vehicle.

They have then told us the repair was carried out by them but will not provide any proof of this,

what action should we take and what sort of outcome should we be looking to achieve.

Obviously she does not feel very confident driving the vehicle now.

The garage don't seem interested with any of our concerns and keep trying to avoid being of anyhelp.

Can someone please help me on this as i really dont know where we stand or what to do

Thanks richard

did you take out finance?

the selling of goods and services act is your friend too.

Hi yes the car was purchased through finance

tell the finance company too

they are equally responsible

best idea might be to cancel the whole thing

when was the HP signed?

and name names please

dealer

finance company etc etc.

dx

It was signed in June

have been trying to sort it since august with no success from the dealership,

have emails dating back to then

thinking they have dragged it out as long as possible so that we cant do anything about it.

The dealership in question is bristol Street motors

and the finance is through santander

ok good so all within 6mts.

you certainly need to get satans bank involved now.

tell them your want to reject the vehicle and return it and cancel the finance.

Santander will tell you to- and the second word is "OFF" unless you have a proper HP agreement with them.

I was fooled by their terminology as I thought their "Motor Loan" was HP, but turned out to be a form of personal loan.

Going to take everything we have to citizens advice and see what they say but don't know how far we will get, would never buy a car from them ever again

Rejecting a car is not as easy as it seems.

You need to define the word "extensive" as the car might have been repaired quite satisfactorily.

Even brand new cars of all makes are repaired prior to sale at the factory and dealers.

It depends on the extent of the damage.

I think unless you tread carefully and sensibly you could open yourself up to a lot of unnecessary trouble here.

So the first thing to do to back any claim would be to have it assessed by a suitably qualified insurance assessor who is independent.

From his report you might get something to go on but from your post so far you are colloquially ****ing in the wind.

Surely tho if we asked if the car had been involved in an accident

and they knew it had

then it is their legal responsibility to tell us it has??

They told us the repair work was over £7000 worth to me that wouldn't suggest a little bump.

As you were expressly told the car had not been in an accident, I think that is grounds to reject the car and bring a small claims court case against the motor dealer for a refund.

Unless you have something in writing it might be difficult to prove though.