Hello,

I have been suffering since I moved to Vodafone on 5th November, I just ported my number from Three to Vodafone, and its still not ported, spoken to 25 different people almost 30 minutes everyday since then, walked into vodafone store no resolution, infact, the most irritating thing they do a cold transfer, and I have to repeat my self so many times.

Also raised an official complaint to Mark to askmark@vodafone....., just get a confirmation with a complaint number 8574855 but no resolution yet, i keep getting emails with a different complaint number 8576541, saying me to verify security checks and need to chat with customer services, when I chat with customer services they say they have no information about the email. I think it was the worst decision of my life to move to Vodafone, my number is not working, loosing business, affecting me mentally, so many people trying to reach me and dont know what else, Will Vodafone compensate?

Customer service now says my number is showing as a Vodafone number but is not active on Vodafone(One of the agent also said, its showing up as a Pay Monthly number which is not but a number coming from Three),

I have just spent almost 1.5 hour with chat representative and got my call transferred and spoke to 2 agents for 15 minutes, no resolution, 1st one said they only handle pay monthly and second one said systems are down, don't know how a company of such a scale afford have systems down during a weekday!

Any suggestions/guidance/similar experiences/someone who can help? Would be greatly appreciated.

Thanks

P.S. I have also sent an email to Lee/Vodafone support, as instructed in the 'Vodafone Webteam-for Customers With Problems **UPDATED November 2013**' thread.

then post the returned number please

It is #8634859

Hello again,

Now my temporary number is not working at all,

I do not have a number working!

what a service?

Will Vodafone compensate this ?

No reply from Lee after the initial call.

I'm seriously considering creating a petition to complain to OfCom, as I see on the Vodafone community forum so many people are facing this issue!

Hi theabrar,

I'll be chasing this up again today.

Once I have an update, I'll let you know.

Kind regards,

Lee

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Vodafone UK

Thanks for the reply Lee, I had spoken to customer service today, and strangely , it seems my number is being ported to a Pay Monthly instead of Pay as you go, what rubbish, I don't even have a Pay Monthly account with Vodafone!!

Hi theabrar,

I waiting for an update to confirm what's happening with your number port.

As soon as I have this, I'll come back to you.

Kind regards,

Lee

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Vodafone UK

This is all sorted, Thanks Lee and CAG!

Hi

Can you let us know what was done to resolve this issue so that others in a similar situation know how to get the job done a lot easier than you did.

Well done BTW

Just had to wait impatiently, also raised another ticket/s with Vodafone eforum, Lee and another agent from the eforum, followed up, but I think it was down to the Vodafone's systems being upgraded/changed, I guess!

some people on the eforum who were also facing the same issue, threatened to raise a petition against Vodafone!, don't know if that has made an impact!

Hi theabrar,

Thanks for updating the thread to confirm that your case has been resolved.

Kind regards,

Lee

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Vodafone UK