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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I was having difficulty with my debts which are around £12K.

 

I am on benefit, and so I foned up Debt Free Direct to see what they could do.

 

I am very upset that all they could offer me was an IVA - 7 years paying £130 a month.

 

Naturally I had to sign up because I was getting constant harassment of one of my creditors Halifax who kept foning me up every day demanding money I didn't have.

 

I am now wondering if the IVA really was the right solution; they didnt offer me a Debt Relief Order which is what I would have prefered.

 

Is there anything I can do besides letting the IVA fail (which I dontwant to do because Halifax will harass me again).

 

Very distressed by the whole thing; Debt Free Direct knew I was on benefits; I really cant see myself paying £130 a month for 7 years, especially as I could loose my benefits at any time anyway, they failed to take this into account.

 

Because of being on an IVA no company would give me advice as I have rung around several this morning; they said the IVA would have to fail before anyone could help me!!

 

NOT happy can anyone please help

 

:madgrin:

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what do you expect from fee paying companies

 

not in it for your benefit.

 

 

get an SAr off to DFD now

 

please list your debts

 

and STOP using the phone too

 

you are under NO legal obl to

discuss your debts with anyone on the phone!

 

you do NOT need any company to sort you debts

 

do it yourself for free!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

I've been in an IVA since June 2012, and I am not happy with it.

 

I am starting to regret the IVA - I am starting to struggle with the repayments as I have had an increase in my vet bills as my cat needs regular vet treatment for a new condition.

 

I get cont based esa and dla, the IVA was set for 72 months (7 years) which I think is far too long considering a standard IVA is for 60 months (5 years).

 

My payments are £130 a month but with increased vet bills I really cant see how I can afford to keep paying.

 

I have complained about this to the Financial Ombudsman Service, and am due to get a final response from Debt Free Direct within the next 28 days.

 

I have asked the FOS to ask DFD why the IVA was set for 72 months (they didnt say why) and for my payments to be reduced due to increase in outgoings which is beyond my control.

 

If DFD refuse to cooperate with my complaint what can the FOS then do?

 

I think to force me to pay for an IVA for longer then is normal is not acceptable.

 

Would I be better off letting the IVA fail, and if so, how do I go around obtaining a Debt Relief Order?

 

Benefits is my only income, and I do live with a partner. I have no financial interest in the property as I am not on the deeds and not on the mortgage.

 

Any help thank you.

 

:sad:

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how do I go around obtaining a Debt Relief Order?

 

https://www.gov.uk/options-for-paying-off-your-debts/debt-relief-orders

 

As for your best course of action it may be best to discuss with an advisor from somewhere like http://www.stepchange.org/ which was formerly CCCS a debt charity.

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What was the total amount of debt taken into the IVA - if under £15,000 I would have thought a DRO would have been more suitable in the first instance ?

 

Do you own your own property, as that I think, will be a bar to you having a DRO.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks for the replies.

 

No I dont own any property and dont have savings or assets.

 

I have contacted CCCS; I think they were useless because they got my benefit income wrong!!I get £107 per week dla; they said it was £428 a month!! No way do I get that much!!

 

Then they said I was getting £440 a month ESA; again I disagreed with this amount!! I actually received £110 per week ESA.

 

My total debts are approx. £10K.

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Have I missed something? Based on a 4wk month, £107 a week IS £428 monthly and £110 a week was IS £440 monthly.

 

Why did you disagree with the figures?

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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Sorry for giving out wrong figures.

 

I just read the figures correctly given out by CCCS

 

I get £107 week DLA - in a 4 week month it adds up to £428. CCCS claim this figure is higher at £464!! Their calculation is not right!!

 

I also get ESA at £110 per week - in a 4 week month it add up to £440. CCCS claim this figure is also higher at £477!!

 

I'd love to know how CCCS claim I am getting more benefit as their caluculations are totally incorrect.

 

Also as I have a cat who is a diabetic, there is no scope on the CCCS forms about vet fees. This costs me £100 a month extra for his treatment.

Edited by Lucky7even
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They haven't messed up the figures hun. They've worked out how much you receive per calendar month. For example, £110 per week multiplied by 52 weeks in a year and then divided by 12mths equals £476.66.

 

They've done the same with both esa & dla. Their figures are right.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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I think what is confusing is that you are working out your income as per 4 weeks = £110 x 4 = £440 but when they work it out it is calendar monthly which means they have to account for the odd days. So the easiest way is to multiply the £110 by 52 weeks which = £5720 per year then they divide it into 12 calendar months which £476.66.

 

They do it this way otherwise they would have to make 13 lunar payments per year to your creditors instead of 12 calender payments.

 

Four weeks is not a calender month it is 28 days. ;)

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pleae list your debts.

 

have you checked EVERYONE of them by CCA request?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Just had a lengthy chat with National Debt Line who were very helpful regarding my IVA.

 

They went though my income and expenditure; basically I have nothing to live on a month after paying all bills.

 

They said it was best to allow the IVA to fail as I can prove I have no money at all to pay off my debts.

 

I do match the criteria for a Debt Relief Order.

 

The only downside is this; I currently live with a partner (he does not know my financial situation as he would kick me out if he did), he owns the property in his sole name.

 

I could be deemed as having a financial interest in the property , how do I go around this?

 

I have not contributed the the upkeep of the property, and I have not paid towards the mortgage.

 

I do pay for the food bills,gas, water, tv licence, but he pays everything else.

 

I would pay for these bills if I wa living on my own so I say no I have no interest in the property.

 

National Debt Line said I would have to do a joint income and expenditure, but he pays a lot more then me a month!!

 

Any suggestions?

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Have you thought of contacting the Blue Cross, RSPCA or PDSA for your pet treatments ? These are often free or minimal donations.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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please list your debts

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I cannot get any help with RSCPA, Blue Cross or PDSA. They only offer help with vet treatment if you receive housing benefit, and I do not.

 

I have around £10K of debts existing of credit cards, and loans.

 

Creditors are Halifax, Virgin Money and Littlewoods.

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The only downside is this; I currently live with a partner (he does not know my financial situation as he would kick me out if he did), he owns the property in his sole name.

 

I could be deemed as having a financial interest in the property , how do I go around this?

If you are not married or in a Civil partnership you have no financial interest in the property.
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i'd get reclaiming PENALTY fees on the cards and catalogue debts first.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi in relation to your complaint to FOS, I think you may well be advised by them that they cannot deal with your complaint. The FOS official line is that they have no juristiction over Insolvency Practioners who administer IVA arrangements. As the firm in question also has a consumer credit licence from the OFT for its DMP operations etc it is only the pre IVA advice (covered by the CCL) from that FOS may be able to consider. I asume you went through the firms internal complaints procedure first (a requirment of FOS). What did the firm say about your complaint?

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