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I have made a request to Barclaycard for details of charges over the last six years. They have told me that the last six months of statements will be supplied for £10 under the DPA.
However, statements older than six months are apparently kept on microfiche and not on a PC database so do not come under the act. So it will cost £3 per copy statement.
I can scarcely believe that this is true. What is more efficient in terms of access, space, a hard disk or microfiche?
And if it is true, what evidence is there that a microfiche is not a relevant filing system.
Complain to the IC - although by all accounts he is a bank poodle. But complain anyway.
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I don't doubt it at all, but a bald statement like that won't persuade the bank if they don't want to supply the information. Is it possible to get some authority for this view.
Doesn't Barlcays have internet banking? On some internet banking, statements ar available as far back as 4 years or more - i.e. on disk.
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
I don't know about Barclays but Lloyds TSB internet banking statements go back to 1 Jul 2002 - when their internet banking started. I assume Barclays system will be similar.
As regards the DPA I'll try further on that later in the week
I am sure that must be right and I am certain that people on Internet banking aren't accessing some random access microfiche system.
Maybe their lies will find them out.
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
Barclaycards online statements only go back six months. I think I might complain to the Financial Ombudsman. It might not do any good but at least it will cost Barclays a few quid.
I sent a letter to Barclaycard asking for this info (or a refund, naturally) - and so far (2 weeks) it has been ignored - in 6 weeks I will go to the Ombudsman.
I am in no rush for the money - but I want to see CC companies and banks abide by the law.
Advice & opinions of Dave and The Bank Action Group are offered informally, without prejudice & without liability.
I have just had this same discussion with a Barclaycard representative this morning - was told that I could have the previous 6 months worth of statemnts for the nominal £10 fee, but would have to pay them £3 per statment for any prior to that.
I have a supervisor calling me back (supposedly) after lunch today.......
You are hijacking somelese's thread. Don't do it please. Start your own
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
You are hijacking somelese's thread. Don't do it please. Start your own
lol, how is that thread hijacking?
I contributed what seemed to be an on-topic post, my intention being to hopefully supply bobbmar with an answer to his question "Anybody, got any ideas how to get round this one?"
But if you prefer, i'll stop looking for similar information on threads before I post, and just fill up the forum with duplicate info. That'll be useful then.
Barclaycard & DPA 1998
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Originally Posted by richardc
