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B&Q Bathroom 'gone yellow' after 3yrs - my issue to prove?


boycey9
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approx 3 Years ago I purchased a bathroom suite from B&Q,

nothing cheap high end Cooke and Lewis,

 

 

It is a concealed suite and has High Gloss white panels for doors and hidden Cistern etc.

 

All but one of the panels have now turned yellow making it look unsightly,

I complained to B&Q and got the following response.

 

Im not really sure where to take this now but I would have expected the suite to have lasted longer than this,

surely I have some rights to get this replaced.

 

I am sorry to see the issues experienced with your bathroom furniture and can appreciate the comments you have made in this regard.

 

 

However, I must advise that after a period of ownership of 6 months,

the onus lies with the customer to prove to the retailer that this discolouration has happened as the result of a manufacturing fault.

 

 

I would refer you to the Sale of Goods Act website for guidance on this.

 

If the fault is proved, then a report detailing this, along with your proof of purchase should be submitted to B&Q for consideration.

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that is correct.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why are some companies so snotty. To say to a customer 'tee he, tough titty' is a disgusting attitude.

 

 

Yes they are correct in you having to prove a fault, and yes you are correct in expecting it to last longer than three years. You will have to prove, at your cost, that there is a fault with it. If testing comes out in your favour, then you claim a new suite and the cost of the professional examination.

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