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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is HArrington Brooks a legitamate company?


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HI, I have also had a few (27000)problems with HB

 

I also set up a DMP to clear some old debts, these ammounted to around £3000.

 

After paying their extortionate fees to set up the program,I thought everything would get sorted out.

 

However, they decided that I owed the Department for Work and Pensions, £27018.11

 

 

how they came by this figure, I have no idea.

 

 

I called and told them I didn't owe that amount,

 

 

I called DWP and they confirmed this, and finally HB agreed.

 

8 months later,

I find they have been paying off this debt anyway.

 

 

I have never owed this sum,

 

 

I have told them this and had it confirmed by DWP

yet they have ignored this and continued paying over £800 to the DWP anyway.

 

Today,

after being on the phone all day,

I finally got then to agree that this debt was not mine, and the agreed to repay the outstanding £800.

 

However, (again)

After calling the DWP to reclaim my money,

I was told that the DWP has not recieved any money from them,

yet I have statements saying the opposite from HB.

 

I would like to know what I can do in this matter as they have also been taking £23 per month management fees to put me in this much debt,

 

 

I would also like to know how much damage they have cause to my credit score with thier mistakes

and if there is anything I can do to repair this damage.

 

 

(preferably by suing the **** out of HB!)

 

And suggestions are greatly appreciated

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yes sgo sue them.

 

 

forget the phone

you'll get fobbed off everytime

 

 

and as soon as you put the phone down

 

 

the operator will begin jaughing again.

 

 

you need everything in WTITING only.

 

 

send the CEO a written complaint

 

 

give them 14 days to refund the money to YOU

not your plan

 

 

and tell them you wish to cancel the DMP.

 

 

the FCA and the FOS will want to hear about this too

 

 

as at present HB appear to be the FCA's best friends.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I would also like to know how much damage they have cause to my credit score with thier mistakes

and if there is anything I can do to repair this damage.

 

 

Hi garyr

 

I don't know that this particular situation will have had any direct impact on your credit file. A DWP debt, disputed or otherwise, would not be reported to credit reference agencies, unless of course a County Court Judgment was obtained.

 

Of course, none of this excuses any poor service you may have had from the debt management company. I too would advise you to make a formal complaint.

 

More to the point, are you still using their services at present and paying them monthly fees? I would suggest considering the free alternative solutions available.

 

Dennis

@natdebtline

For Free, Confidential and Independent advice: 0808 808 4000

Monday - Friday 9am to 9pm // Saturday 9.30am to 1pm // 24-hour voicemail. Please leave a message to request an information pack. http://www.nationaldebtline.org // http://www.mymoneysteps.org

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