Hi Team,

I bought Xperia Z2 in March 2014 which is when it came out. I have been a HTC user prior to that.

Phone build quality and functions impressed me for first few weeks and then it started dropping calls.

Being Techie, i have done factory restore, latest software update, Tried that SIM into different phone to provde its not SIM problem and etc. And finally it was a phone fault.

Went to Vodafone shop with the problem as Intermiatan network dropping while call is going.. Vodafone Team logged this fault and sent it to Repair Centre which i think was their Repair Centre - not Sony's.

Phone came back in a week Time and Report was written saying - the reported problem has been fixed and latest software has been upgraded !

Being satisfied with that service i took the phone back and then put back my own stuff on it- like emails and etc etc.

Started using it from then and again it gave the same problme of Network Dropping in Oct early days.

This time, to shows the evidence i have captured few screenshots using the third party Application so that someone can seriously investigate on the problem. Pleasee see my attachment here.

Unfortunatelty Shop Team cant send mye evidence to repair team as there is no any mechanism to send and they says they mentioned my fault on the repair case and repair team will see it and then they will surely fix it.

Phone came back within 3 days and as usual i started using is- put my all data on it and again it started giving me same problem - network dropping intermitantly.

now i know if i got to the shop -same story will repert - phone will go in repair and then i will need to transfer all my data, phone will come back with some fix report and possibly fault will go forevere.

Being on 24 month contract, this is absolutely embarassing and i do not want to spend my whole life taking my data backup - sending this phone in repair every month - wait for repair - put my data back - and then same problem.

I tried this method twice already within first 6 months of my contract.

I am looking for the solution either from below which Vodafone team is not ageering with.

- Allow me to break the contract and go for any different phone as Sony Xperia Z2 i got no trust at all. Basic all drop problem is not at all acceptable for any phone . Especially a premium type phone

- Take this device back and offeer a Brand new Xperia Z2 if you think that Z2 hasnt got know problem but possibly only my phone has got some problem.

Kindly note, all the test i did was in the area where i get full network coverage so do not blame the network. Also i tried the same SIM in different phone various times to prove its not a SIM fault or network Fault. Its definately a Device Fault.

Please help to get this resolved.

Hi dhruv26186,

Thanks for making me aware of this.

If you still need help with things, email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

Thanks Lee,

here you Go !!! The Ref number is : 8335570

Hi dhruv26186,

I've got your email and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK