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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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House Insurance (excessive sum insured)


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We received our renewal notice for our house and contents insurance and of course it has gone up in price.

 

Looking through the schedule we noticed that the house is insured for £400k.

 

 

As the value of the house is about half that we thought we could save money by reducing it to a more reasonable level of say £250k.

 

 

We phoned the the insurance company R.S.A. who run the scheme for the West Brom.

only to be told that £400k was the min. sum insured that they would cover.

 

It seems to us that this is a bit of a [problem] to obtain more premium/commission.

 

 

Does anybody have any thoughts or observations on this matter ?

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Move insurance companies, there are a hundred of them out there that will welcome you at a reasonable rate.

 

 

You can bet that if your house burnt down they wouldn't give you £400k compensation.

 

 

Same with motor insurance, you can put any value you like on your car and they will accept it and charge the appropriate premium for that valuation but when it come to paying out, they will only give the value on that day.

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We received our renewal notice for our house and contents insurance and of course it has gone up in price.

Looking through the schedule we noticed that the house is insured for £400k. As the value of the house is about half that we thought we could save money by reducing it to a more reasonable level of say £250k. We phoned the the insurance company R.S.A. who run the scheme for the West Brom. only to be told that £400k was the min. sum insured that they would cover.

It seems to us that this is a bit of a [problem] to obtain more premium/commission. Does anybody have any thoughts or observations on this matter ?

 

This is a total misunderstanding of how these policies work. They are just policies that offer £400k cover, as that would cover most properties. The Insurers don't have to muck around adjusting sums insured every year and policyholders are less at risk of their sum insured not being adequate.

 

You are not being charged a premium based on having £400k of cover. The Insurers use a notional sum insured to calculate the premium. The notional sum insured is based on the number of bedrooms/rooms, type of house and where you live. Insurers then work out roughly what the rebuild cost would be using RICS tables and the premium is based on that. The notional sum insured is not something you see and the Insurers staff may not be able to see it either. It is simply a way of calculating a premium for the property.

 

It is quite possible that a £400k policy of this type, will be cheaper than a policy where you tell the Insurers the rebuild cost that will be the sum insured for the policy.

 

There are Buildings Insurance policies on the market that cover up to £1million and some are unlimted. In the event of a total loss, you will only receive the rebuild cost.

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My insurance company minimum is £800k so looks like at least a couple are doing this. In the past I've made sure it's rebuild cost only, which is generally less than purchase value. There are online calculators to work this out.

 

Sadly I don't have the option of moving my insurance but I agree with Conniff that you should if you can.

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My insurance company minimum is £800k so looks like at least a couple are doing this. In the past I've made sure it's rebuild cost only, which is generally less than purchase value. There are online calculators to work this out.

 

Sadly I don't have the option of moving my insurance but I agree with Conniff that you should if you can.

 

The reason for these blanket cover type policies is that policyholder were regularly being found under-insured and they were getting penalised when making claims. It became very difficult because the policyholder had simply insured at the level advised by their surveyor when buying the house and had let the Insurers index link this by RICS figures that account for building cost inflation. Now of course properties are built of different materials, are of different sizes and the owners carry out home improvements which they don't tell their Insurers about. So it became a problem. Also Insurers did not want to deal with huge numbers of communications about sums insured.

 

So the answer was to provide blanket cover of £400k, £500k, £1 million, unlimited etc. You don't get charged a premium based on these. You are charged a premium based on the property details you have given the Insurers.

 

It would be a mistake in my opinion for people to take out policies which cover the exact rebuilding cost shown in a surveyors report. They may end up paying a higher premium for less cover than they could get elsewhere and not have the extra peace of mind.

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But isn't the only information you have to give them likely to be what the buying surveyor gave you ??

 

No. You tell them the postcode, whether it is a semi, detached etc, the type of construction, how many bedrooms, sometime how many living rooms etc. There are RICS guides that Insurers use which show a typical range of properties in each area around the country. When the Insurers input the information, it works out a rough notional sum insured which is used to calculate the premium. If you told them it was a property in say Milton Keynes postcode MK15, a detached 4 bed, 2 bathroom, 3 living rooms, built of brick/tiled roof, it might work out say a rebuild cost of £200k, which will be the basis the premium is calculated on. But the Insurers for simplicity, may provide a blanket cover of say £400k. If you took out a policy for £200k it may not work out any cheaper than a policy for £400k and you are not getting the additional peace of mind coverage.

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We could do with some help from you.

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If you're insured through the West Brom with RSA you can almost certainly reduce your premium by around 50% by shopping around.

 

There will be plenty of Insurers massively cheaper (Almost certainly including RSA) don't just buy the cheapest look at cover and quality of customer service

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If you're insured through the West Brom with RSA you can almost certainly reduce your premium by around 50% by shopping around.

 

There will be plenty of Insurers massively cheaper (Almost certainly including RSA) don't just buy the cheapest look at cover and quality of customer service

 

There are still quite a lot of people who think they still have to have Buildings Insurance with the mortgage company. They just pay whatever the renewal premium is and only years later when they find out their neighbour is paying hundreds of pounds less, do they think about complaining. There was a case in the press awhile back where a lady was paying a high street Banks Insurers over £1k a year in premiums, after being with them 15 years. They then found out they could get a new policy for the same or better cover for about £400 a year.

 

Some people don't have much choice over their Insurers, because they have had flooding or subsidence or a few claims. But most people can shop around for their Insurance each year and save money.

We could do with some help from you.

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In many parts of the country, the rebuilding costs are greater than the puchase value of the house. Elsewhere the land value makes the property expensive so the rebuilding costs will be about 1/3 of the purchase value.

Get separate quotes for buildings and contents so you can make it easy for doing a comparison on a proper like for like basis.

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