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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Capital Finance on the FCA radar now


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I sent an email to the FCA regarding CFO's practices.

 

They replied within 2 days with an email pointing me in the direction of the affixed - looks like they're onto CFO in a similar vein to Wonga :)

Edited by citizenB

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Very interesting. It appears that CFO have referred themselves to the FCA.

 

I wonder if it is anything to do with the Wonga fiasco that they are doing this?

 

Good news for their customers though as they are stopping all contact until their procedures have been vetted.

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Just checked the interim register at the FCA and that provides a link to this decision so it is in the public domain.

 

http://www.fca.org.uk/your-fca/documents/requirement-notices/cfo-lending-limited-vreq

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I imagine they thought they would be clobbered less if they reported themselves rather than the FCA find them later.

 

It is good news that this is happening, but as usual.. too little too late. So many people would have already gone under - perhaps lost their homes, and even had breakdown of relationships.

 

Well done Ellen for taking up the banner on this.

Edited by citizenB

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2.1 CFO shall voluntarily suspend all outbound debt collection activities (including but not

limited to all outbound collection calls, mail, email and text message

communications/campaigns) while it makes any necessary changes to its policies,

procedures and staff incentive schemes to ensure that those activities are conducted in

compliance with the FCA requirements. This suspension will continue until the Skilled

Person has reviewed and recommended that CFO's procedures, policies and schemes

are compliant with the FCA's requirements. For customers who contact CFO about

repayment of monies owed and make an arrangement to pay, CFO will maintain full

records of the correspondence (be it letter, email, text message or telephone

recording), which will be made available to the FCA on a regular basis with a summary

of arrangements made.

 

 

So, am I reading this correctly, they are not to send out any debt collection letters/emails/texts/emails etc until such times as their practices have been investigated ?

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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Should I continue to pay CFO IM with a debt management plan.

 

Yes, you must continue to make your scheduled payments - if there is any redress due then you will be advised.

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Yes, you must continue to make your scheduled payments - if there is any redress due then you will be advised.

I'm also awaiting to see what wonga announce on the 10th, does any know what the criteria will be to have either debt or interest written off

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I'm also awaiting to see what wonga announce on the 10th, does any know what the criteria will be to have either debt or interest written off

 

Nothing has been decided as far as I know. We are hoping that Wonga Victims will let us know as soon as they receive their letters.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Nothing has been decided as far as I know. We are hoping that Wonga Victims will let us know as soon as they receive their letters.

Wonga have emailed me stating that they will clear my debt from 2011 and remove this from my credit file.

Let's hope the likes of CFO LENDING and Quick quid follow suite.

To be fair wonga have been paid several times over the original loan so they have not lost out

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  • 1 month later...

If you look at the recent pattern of ombudsman decisions on the FOS website, there are quite a lot related to CFO with virtually all being upheld. I thought minicredit were the worst of all these sharks but reading the stories on here and on the FOS website, this crew are shocking. How they allowed to get away with some of these actions which almost border on the criminal is very disturbing.

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